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“Dependable Quality” 4 of 5 stars
Review of Courtyard Baton Rouge Acadian Thruway/LSU Area

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Courtyard Baton Rouge Acadian Thruway/LSU Area
3.0 of 5 Hotel   |   2421 South Acadian Thruway, Baton Rouge, LA 70808   |  
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Ranked #37 of 69 hotels in Baton Rouge
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Dependable Quality”
4 of 5 stars Reviewed January 13, 2013 via mobile

No frills, but the place never disappoints. The rooms are clean, attractive, and comfortable. When I go to Baton Rouge, this is where I stay. One special recognition for this place is it was pouring rain and they gave me a free umbrella. Big points!

  • Stayed January 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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82 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
williamsburg virginia
Top Contributor
106 reviews 106 reviews
22 hotel reviews
Reviews in 49 cities Reviews in 49 cities
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed November 22, 2012

Stayed here during Thanksgiving. This was our fourth stay. This property has been relented updated with very attractive decor. The restaurant area provides lounge areas. Rooms were all updated to include granite baths and up to date linens. This is a very quiet hotel in a busy area. Service has also improved.

Room Tip: Rear of building is quieter
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
69 reviews 69 reviews
9 hotel reviews
Reviews in 33 cities Reviews in 33 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 4, 2012 via mobile

I stayed here 3 nights and had to work during my stay. I basically camped out in their very comfortable lobby and bistro in a booth built for business. I plugged my laptop in, had a private booth equipped with my own flat panel TV and comfortable seating. I never got so much work done before. It was a great setup.

The staff was very pleasant and helpful. The rooms were really nice, although did not have microwaves which I think is a must for a business style hotel. I also think breakfast needs to be included; their breakfast prices were a bit steep.

Overall a nice place!

  • Stayed November 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Rotterdam
Top Contributor
83 reviews 83 reviews
55 hotel reviews
Reviews in 54 cities Reviews in 54 cities
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed October 30, 2012

We ended up in this hotel by booking through Priceline in the morning.
Were very happy we did because for this rate we could also have stayed at a Econolodge but now we had this very nice room. The hotel has just been remodelled and everything looks very fresh and clean. We loved our room, which had a very cosy atmosphere.

Only thing that looks a bit off now everything has been redone is the pool.
Pieces of paint were missing all over the poolbottom and it just made a bit worn-out impression on us.

Staff was okay: not overly polite but not rude either.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Eunice, Louisiana
Top Contributor
56 reviews 56 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed October 15, 2012

When we arrived the hotel looked great and in a good location but as we went in to register it all went downhill. The lady at desk was adequate but not very friendly; almost like we were bothering her. Then we went to park by our room and there in the 5 closest parking spots was a construction truck with a trailor attached parked sideways. I understand construction was going on but to allow them to park like that in one of the prime location was crazy. Then we asked for a wake up call since we were leaving the next morning for the airport. Well as a precaution I set my phone to alarm and glad I did. I am 56 years old and have traveled more than the norm and we have never had a wake up call from a front desk be ignored until now. No wake up call at all. Luckly I had backed it up with my phone. Bad management, nice clean rooms though.

Room Tip: Make sure you have available parking near by.
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Las Vegas, NV
Top Contributor
152 reviews 152 reviews
61 hotel reviews
Reviews in 68 cities Reviews in 68 cities
123 helpful votes 123 helpful votes
1 of 5 stars Reviewed October 13, 2012

If a negative star rating system were available to Tripadvisor reviewers, I would go to the negative end of the scale. Read on to learn more.

First, to be fair, the positives. The hotel itself is an adequate middle-of-the-road establishment in the bland same-everywhere Marriott style, but with some odd twists which I'll come to in a moment.

The rooms are quite spacious and cater to the insatiable electron appetite of the modern traveler, with outlets even at the nightstands as well as multiple ones on the top (yes!) of the small table. The beds are comfortable, the linens good, the towels appropriately fluffy, and maintenance seems good, though I did notice a large, strange carpet stain near the table. Internet was free at one speed and charged for a higher speed. Both wired and wireless connections were available.

At one room rate, breakfast was free, at a lower rate, not. The desk clerk advised me and a traveling companion, who was in a separate room, to get one room at the low rate and the other at the higher rate, which came with two breakfasts. So we naturally opted for that during the check-in process.

Then the problems started, on checkout. The front desk never clarified which room to charge the breakfasts to when we registered. So, a couple of breakfasts over our multiple day stay were incorrectly charged (oh and by the way, the coffee at the breakfast area was sneakily charged for even if you had the free breakfast rate, because "the free coffee" is hidden behind a pillar).

Not a problem to rectify this on checkout, we thought. We told a male clerk about the problem but he was completely out of his depth. He simply could not understand the very simple problem. Finally after ten minutes of futile noodling with a computer he called the duty manager, and that is when the real problem started.

She understood the problem, I'll give her that, but rather than simply solving the issue with a pleasant attitude, she fixed us with a stern glare and told us that the free breakfast was for the occupants of one room only, which is not what our check-in clerk told us. Her attitude was rude, crude and confrontational. Finally she said that she would transfer the without-breakfast room's charges to the with-breakfast room, and reverse them, although she emphasized that was under no obligation to do so. By now about twenty minutes had passed. Very slowly she clicked through the bills and finally said, "here you are, this is your bill". I scanned my bill. To my amazement, I was being charged for my companion's breakfast in spite of her assurance that I would not be! 

Very calmly, using these exact words, I said "You told me I was not going to be charged for these items. I insist you remove them from my bill". I spoke calmly and reasonably. It was as if I'd sworn at her! In a fury of entitled dudgeon she yelled at me to atop speaking to her so rudely. I told her I was not being rude. I tried to calm her down. To everything I said, she replied with "You upsettin' me! You upsettin' me!" My traveling companion, who witnessed the whole scene, was wide-eyed with sheer incredulity.

Very calmly, I told her that nothing I was doing should be upsetting her. I was simply trying to rectify a billing mistake.  I also said, "Madam, nothing I do or say has the power to upset you. Only you have that power over yourself." Well, she was plainly not ready  for a discussion of the Stoic philosophy of Epictetus. She went from combative and crudely confrontational to ballistic. She demanded an email address and said she would email my company the bill, and that there would also be a letter from the general manager attached to that letter complaining about my rudeness.

Then she said, "MISTER (redacted), I ORDER you to LEAVE THE HOTEL RIGHT NOW!!!" Very calmly and quietly, I said that if she was going be using my title, it should be doctor. "WELL "DOCTOR" (redacted), YOU LEAVE RIGHT NOW! AND I'M A REGISTERED NURSE SO I KNOW HOW THINGS WORK!" She then called my shocked-speechless traveling companion to her desk, and said to me, "If you don't leave RIGHT NOW I AM CALLING 911!!”.

Not wishing to deal with a Taser-wielding southern cop looking for any excuse to fabricate a felony to brighten his or her meaningless day, I left. I know by reputation a little bit about how things go down in the South.

Now, here's the thing. I hold no grudge against this acting manager. She was who she was and was acting in accordance with that. She was, in my opinion, an angry, disruptive, highly emotional, entitled, irrational, hair-trigger loose cannon just waiting to collide with something. The world is full of such people, and they are usually easy enough to avoid. Except when put into positions of power, however slight.

As for the letter that will supposedly be sent to my company complaining about my behavior, well, good luck with that. First, an extremely observant and intelligent witness saw and heard everything. And second, I am the founder and president of my company, and any such letter will be framed in one of the break-rooms for the amusement of my employees, who know me well and will consider such accusations to be hilarious.

So ultimately, what I am extremely puzzled about, and angry about, frankly, is the Marriott organization.

Any organization that hires, promotes, and yields power to such individuals is, in my opinion, not worthy of support. It is quintessentially incompetent and worthy of nothing but profound contempt. In a very real way it is putting the wellbeing and safety of its customers at risk (try a mental image of Bubba the rural Southern cop Tasering first and asking questions later, if at all; the media are overflowing with such accounts).

To the extent of my abilities, I shall never stay at another Marriott property again. Given the possibility of future events of this kind, I respectfully suggest, gentle reader, that any future decision on your part to stay at a Marriott property be given a good deal of thought. If you do decide to stay at a Marriott property, then judging from my recent (and witnessed) experience, you may wish to consider recording any and all interactions with the front desk stuff and investing in a Taser-proof vest for your own protection.

Room Tip: I would respectfully advise against staying at this establishment at all.
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  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kansas City, Missouri
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 1, 2012

This hotel has just been remodeled and is much better than it has been in the past. The beds were AWESOME. My only complaint was that we only had two bath towels in the bathroom on our second day verses three the day before. Very easy to get to and from LSU on a game day! Very satisfied overall.

Room Tip: We were right by the elevator but never heard it.
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  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Courtyard Baton Rouge Acadian Thruway/LSU Area

Address: 2421 South Acadian Thruway, Baton Rouge, LA 70808
Phone Number:
Location: United States > Louisiana > Baton Rouge
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #37 of 69 hotels in Baton Rouge
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Baton Rouge Acadian Thruway/LSU Area 3*
Official Description (provided by the hotel):
The Courtyard Acadian Thruway/LSU Area offers an excellent location just minutes from LSU Campus and Tiger Stadium. Guests will appreciate our state of the art lobby, updated guest rooms and ample meeting and event space. ... more   less 
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Also Known As:
Courtyard By Marriott Baton Rouge Acadian Hotel Baton Rouge
Courtyard Baton Rouge
Baton Rouge Courtyard
Baton Rouge Marriott

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