I preface this review that we did not choose to stay here, but we were brought in with a group. The staff was mostly pleasant. The fitness center was adequate. The rooms were not impeccable, but the linens and furniture were updated. The bathrooms were old. The breakfast was a buffet with no gluten-free dairy-free or otherwise healthy choices. The servers were pleasant. A menu was not provided for option to cobble together an a la carte meal like a veggie omelette. After our group checked in, we wanted to enjoy a cup of coffee by the pool. We asked the bartender if we could order coffee and the response we got was "Not A Chance" (what well-behaved adult says this to strangers?!) and then we asked him if he coud provide us a number for a cab company (aren't bartenders supposed to know for ATC licensing?). The bartender literally LAUGHED at us about asking about cabs (how preposterous for travelers to might need a cab!). We had reservations at Maison Lacour (he hadnt heard of it, we werent surprised) and he discouraged us that cab service was unreliable, and walking was completely unsafe since the streets of Baton Rouge have been rendered murderous cesspools thanks to New Orleans and Katrina. We are from New Orleans. Clearly this bartender needs to be sent to charm school or taught how to respond in a hospitable and welcoming manner to guests. Hotels being in the hospitality business and all. Needless to say, we managed to find a cab number for a very pleasant and reliable cab company and my husband took a morning jog out on Hammond Highway without being murdered.

I stay at a lot of Holiday Inns..Platinum Member...90 nights so far this year at HI. I guess overall I was major underwhelmed. At check in I was not greeted as Priority member although I was given a coupon for a discount at the restaurant that I did use.

The main building is Holiday Inn all the way...attractive and very nice. It is not untill you are assigned your room and you begin walking that...uhm....you realize you have been sent to steerage. Remember in the movie "Titanic"? Where the poor people have their rooms??
The "blocks" as I believe they call them are nothing more than crummy Days Inn buildings. Thin walls, small rooms, cheesy furniture and if remember correctly, even the TV was an old CRT.
It reminded me of the bad old days when I had to stay in these type of places. The crappy curtians that kind of don't close, the concrete walk ways outside your door, people stomping back and forth all night. The only thing missing was the rude Indian at check in.

Now-to be fair...the bed was typical wonderfull Holiday Inn comfortable as were the linens ect. Everything was clean...this was NOT an issue at all. I ate at the restaurant and it was quite good- I was served at the bar. With the coupon it came to, like 5 bucks for diiner! Think I had a club sandwich and it was very good. I am certian if you are to stay in the main building, you would not have gotten the feeling I did. The grounds are well manicured and quite attractive.

I guess I can sum it up this way. The price was as high as I am used to. The room was not worth the bucks or what I expected. The whole place left me feeling a bit cool. For the heavy traveler, you come to really appriciate the feeling of being welcomed and the minor interations you have with the staff. You will not feel like much staying here. If charged a lower rate I would not have felt as I do.

BTW...my "poor" rating is ONLY as compared to other Holiday Inn properties. Not to be confused with Hindu-huts.

This was our 8th Reunion and by far the best...The entire hotel departments from Housekeeping to Sales to Food & Beverage were outstanding.Never received any complaints from the 140 attendees.I must mention Ms. Heather Day(Sales Manager)as been the reasons why this reunion was outstanding.Her and I have been planning this reunion since September/2010 and because of her dedication,professionalism and her ability to resolve problems and issues made this reunion very unique and special.

I stayed here 11 days until a Marriott property became available. I was in Baton Rouge on business. I arrived close to 11:00 pm, at check in Jason appeared annoyed I had arrived He didn't ask for my Priority memebership number, didn't give me the complimentary breakfast coupon and the $5.00 off dinner coupon. This hotel has rooms above the lobby and rooms NOT attached to lobby. This section is 2 floors with no elevator. The room are medicore at best. The door doesn't open to an enclosed hallway it more like a "motel" setting. NO small fridge or microwave for the room. A co-worker left her cell phone charger in room and had asked Jason if he could get housekeeping to get it and leave at front dsk for me to get. When I inquired about the charger the evening staff ws very rude, asking me who all kinds of questions about who she spoke to, needless to say the charger was not found. The breakfast buffett was excellent and the hostess Mary IS THE NICEST EMPLOYEE THEY HAVE.