This was our 8th Reunion and by far the best...The entire hotel departments from Housekeeping to Sales to Food & Beverage were outstanding.Never received any complaints from the 140 attendees.I must mention Ms. Heather Day(Sales Manager)as been the reasons why this reunion was outstanding.Her and I have been planning this reunion since September/2010 and because of her dedication,professionalism and her ability to resolve problems and issues made this reunion very unique and special.

I stayed here 11 days until a Marriott property became available. I was in Baton Rouge on business. I arrived close to 11:00 pm, at check in Jason appeared annoyed I had arrived He didn't ask for my Priority memebership number, didn't give me the complimentary breakfast coupon and the $5.00 off dinner coupon. This hotel has rooms above the lobby and rooms NOT attached to lobby. This section is 2 floors with no elevator. The room are medicore at best. The door doesn't open to an enclosed hallway it more like a "motel" setting. NO small fridge or microwave for the room. A co-worker left her cell phone charger in room and had asked Jason if he could get housekeeping to get it and leave at front dsk for me to get. When I inquired about the charger the evening staff ws very rude, asking me who all kinds of questions about who she spoke to, needless to say the charger was not found. The breakfast buffett was excellent and the hostess Mary IS THE NICEST EMPLOYEE THEY HAVE.

Lobby is nice, but the Southwest theme is odd for this part of the country.
Hotel is made up of a newer tower and an older "exterior" section - think old motel with outside walkways. I just don't feel safe with people walking by my door and window all night.
New decor is nice, but they didn't seem to improve the facilities/mechanics. First room we were in had soaking wet carpet and the air conditioner didn't work. Second room had a wet spot near the bathroom sink. I set a towel over it and was disgusted to see it soaked up some dark brown liquid! Gross!!
A/C units leak water all over the sidewalks. They are loud and don't cool the rooms efficiently or evenly.
Rust spots near the door locks made me feel unsafe like the lock could be pried off and the room broken into.
Curtains don't cover the windows completely to block out the lights from the parking lot.
Bed was comfortable, but the pillows are the size of airplane pillows. Was pleased to see plain white duvets and sheets that were very clean instead of those nasty old bedspreads.
No safe in the room.

Stayed 3 days after Isaac. My room smelled horrible and had a big wet spot by the window. Curtains were stained and ceiling leaked. Don't you check your rooms before selling them? Was already stressed and did not want move. Came home sick. Air conditioning didn't work. Had it on 62 and only felt 70.