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“USS America Carrier Veterans 2012 Reunion” 5 of 5 stars
Review of Holiday Inn Baton Rouge South Hotel

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Holiday Inn Baton Rouge South Hotel
3.0 of 5 Hotel   |   9940 Airline Highway, Baton Rouge, LA 70816   |  
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Ranked #41 of 69 hotels in Baton Rouge
Hopewell Junction, New York
Top Contributor
51 reviews 51 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
12 helpful votes 12 helpful votes
“USS America Carrier Veterans 2012 Reunion”
5 of 5 stars Reviewed September 21, 2012

This was our 8th Reunion and by far the best...The entire hotel departments from Housekeeping to Sales to Food & Beverage were outstanding.Never received any complaints from the 140 attendees.I must mention Ms. Heather Day(Sales Manager)as been the reasons why this reunion was outstanding.Her and I have been planning this reunion since September/2010 and because of her dedication,professionalism and her ability to resolve problems and issues made this reunion very unique and special.

Room Tip: Some rooms may not have the view that you are comfortable with.Check with the front desk before rece...
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  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandy_Bolden, Manager at Holiday Inn Baton Rouge South Hotel, responded to this review, September 26, 2012
Wow, thank you for such a nice compliment! It means a lot to us that you and your group were all so satisfied! We really enjoyed having you here... some of the people in your group had really great stories to tell. I'm especially happy to hear our sales manager Heather took such good care of you. She along with the rest of the staff are such hard workers and I'm glad you were able to enjoy the fruits of our labors. That's why we are in this business. People like yourself motivate us to do our best each and everyday. Thank you again for your kind words. We can't wait for your next visit!
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86 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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English first
mbm59
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed September 14, 2012

I stayed here 11 days until a Marriott property became available. I was in Baton Rouge on business. I arrived close to 11:00 pm, at check in Jason appeared annoyed I had arrived He didn't ask for my Priority memebership number, didn't give me the complimentary breakfast coupon and the $5.00 off dinner coupon. This hotel has rooms above the lobby and rooms NOT attached to lobby. This section is 2 floors with no elevator. The room are medicore at best. The door doesn't open to an enclosed hallway it more like a "motel" setting. NO small fridge or microwave for the room. A co-worker left her cell phone charger in room and had asked Jason if he could get housekeeping to get it and leave at front dsk for me to get. When I inquired about the charger the evening staff ws very rude, asking me who all kinds of questions about who she spoke to, needless to say the charger was not found. The breakfast buffett was excellent and the hostess Mary IS THE NICEST EMPLOYEE THEY HAVE.

  • Stayed September 2012, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandy_Bolden, Manager at Holiday Inn Baton Rouge South Hotel, responded to this review, September 20, 2012
Dear Mbm59,
I am truly sorry that our desk staff did not make you feel welcomed or acknowledge your status as a Priority Club member. I can understand what an inconvenience it must have been to not receive the meal coupon or your cell phone charger and I apologize for that as well. It is never our intention to make our guests feel unappreciated. I am happy to hear that your experience with Ms. Mary in the restaurant was much better and I will personally address the front desk staff to ensure that we leave you with a more positive experience on your next visit. Thank you for sharing your comments and helping us to become better customer service specialists!
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Houston, Texas
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed September 12, 2012

Lobby is nice, but the Southwest theme is odd for this part of the country.
Hotel is made up of a newer tower and an older "exterior" section - think old motel with outside walkways. I just don't feel safe with people walking by my door and window all night.
New decor is nice, but they didn't seem to improve the facilities/mechanics. First room we were in had soaking wet carpet and the air conditioner didn't work. Second room had a wet spot near the bathroom sink. I set a towel over it and was disgusted to see it soaked up some dark brown liquid! Gross!!
A/C units leak water all over the sidewalks. They are loud and don't cool the rooms efficiently or evenly.
Rust spots near the door locks made me feel unsafe like the lock could be pried off and the room broken into.
Curtains don't cover the windows completely to block out the lights from the parking lot.
Bed was comfortable, but the pillows are the size of airplane pillows. Was pleased to see plain white duvets and sheets that were very clean instead of those nasty old bedspreads.
No safe in the room.

  • Stayed September 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandy_Bolden, Manager at Holiday Inn Baton Rouge South Hotel, responded to this review, September 20, 2012
Dear Guest,
I am sorry to hear that we did not meet your expectations during your stay with us. While I am glad that you like our remodel, I can see how the theme can be slightly confusing. It is a nod to the Spanish influence in Louisiana back in the mid 1700's. Our way of standing out among other local hotels. We are aware that we still have PTAC units that should be replaced and every month we are switching out old ones for new ones. The inconsistencies with our older units are what cause the various problems that you described. Also, I will certainly address the rust spots on the security latches with maintenance to ensure proper working order in all of our rooms. If we ever have the pleasure of having you back please know that we offer a pillow menu so that you may choose a pillow that better suites you, but I am glad you noticed the cleanliness of the bed! Hope to see you again soon!
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Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 8, 2012 via mobile

Stayed 3 days after Isaac. My room smelled horrible and had a big wet spot by the window. Curtains were stained and ceiling leaked. Don't you check your rooms before selling them? Was already stressed and did not want move. Came home sick. Air conditioning didn't work. Had it on 62 and only felt 70.

  • Stayed August 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandy_Bolden, Manager at Holiday Inn Baton Rouge South Hotel, responded to this review, September 20, 2012
Dear Chrissiclay,
I sincerely apologize for your sub-par accommodations during your stay with us. You're right, we should be checking each and every room consistently to ensure that it is perfect for every guest. As part of the new management team I can assure you that clean, comfortable, and operational accommodations are our goal. We are slowly making progress towards this goal and day by day we are making the necessary changes to prevent future guests from having the same experience that you had. Since your stay, we have implemented a more detailed process for inspecting our rooms. Thank you for your honesty and I invite you to return in the future to enjoy us at our best!
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Baytown, Texas
Top Contributor
248 reviews 248 reviews
112 hotel reviews
Reviews in 96 cities Reviews in 96 cities
247 helpful votes 247 helpful votes
3 of 5 stars Reviewed July 3, 2012

This is an older Holiday Inn but if really has been updated a time or two and the owners apparently are trying. It is clean and very close to the freeway. Plenty of parking and seemed very busy. I would stay here again.

  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tigergirl2, Director of Sales at Holiday Inn Baton Rouge South Hotel, responded to this review, August 13, 2012
Thank you for your nice comment. Yes, we have been through a tremendous amount of renovations and are pleased you have noticed. We hope when you return to Baton Rouge, you will give us a call as your preferred hotel in the area.

Thank you for taking the time to evaluate our hotel. We will look forward to your return visit here at Holiday Inn South Baton Rouge
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Arlington, TX
Senior Contributor
47 reviews 47 reviews
21 hotel reviews
Reviews in 26 cities Reviews in 26 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed June 18, 2012

One night stay at a great hotel. The location was perfect and easy to get to. I arrived late and the front desk (Maggie) had me checked in quickly and even called the bar to ask them to stay open just a bit longer so that I could grab a quick drink before I went up to my room. Rooms are a good size and nicely equipped. The mattress was fantastic. Normally, I never sleep the first night in a hotel. But, this hotel, I slept straight through to the alarm. I will definitely be back.

  • Stayed June 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tigergirl2, Director of Sales at Holiday Inn Baton Rouge South Hotel, responded to this review, June 20, 2012
Thank you for taking the time to complete a review of our hotel. It is obvious that you understand how much positive feedback can mean to hotel staff. We have shared your review and comments with our staff. We greatly appreciate your taking the time to recognize those individuals who met or exceeded your expectations. Thanks again for taking a few moments of your valuable time and we hope to see you again soon!
Have a great day!
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Lafayette, Louisiana
1 review
4 of 5 stars Reviewed May 23, 2012

Staci,
All of your team did a terrific job last weekend for our assembly group. The people working the restaurant, the registration, Maggie and the maintenance people, Amos and others. All of them had big smiles and were helpful. Oh, yes, security is included, Housekeeping, too.
Let me tell you a little story that happen at the Holiday Inn in Baton Rouge a few months ago. I was at a convention at the hotel and realized that I forgot my phone charger. I was telling someone at the convention that I didn't have my charger and one of the maintenance men was walking by and heard me talking. He told me to go to the front desk and asked to see the chargers that people had left in their rooms. A registration person let me look in a large box of chargers, but I could not find one that fit my phone. The next suggestion was to go to housekeeping and asked them. A lady at housekeeping took my cell phone and went into another room and in 3 or 4 minutes came back with a cell phone charger that fit my phone. She said I could have it, so I gave her a tip and use that phone charger when I'm traveling. I stay at this Holiday inn 5 or 6 times a year and the staff is always helpful. Keep up the good work. It's a team effort.
Terry R

  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tigergirl2, Director of Sales at Holiday Inn Baton Rouge South Hotel, responded to this review, June 20, 2012
Thank you Mr. Terry for the great review. We enjoy the positive feedback of our hotel. We have shared this review with our staff and strive for the best customer service possible. We look forward to the return of your group each quarter. Thank you again for the time you took to review the hotel.
Allison Crump
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Additional Information about Holiday Inn Baton Rouge South Hotel

Address: 9940 Airline Highway, Baton Rouge, LA 70816
Phone Number:
Location: United States > Louisiana > Baton Rouge
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #41 of 69 hotels in Baton Rouge
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Baton Rouge South Hotel 3*
Official Description (provided by the hotel):
Welcome to the Holiday Inn Baton Rouge-South!The Holiday Inn Baton Rouge-South is the largest full-service hotel near the city, located less than 6 miles from downtown Baton Rouge, LA and 13 miles from Baton Rouge Metro (BTR). Our prime Baton Rouge location, near Louisiana plantation homes, puts you near Blue Bayou Water Park and Dixie Landin Theme Park as well as Baton Rouge Town Center shopping. Our hotel s recent renovation of 334 well-appointed guestrooms and suites includes a state-of-the-art fitness facility, indoor and outdoor pools, Business Center with complimentary High Speed Internet access and complimentary wireless Internet access in the atrium areas. On-site is the full-service Cafe Galvez Restaurant & Bar, and the Alamo Lounge for after dinner cordials. Room service is available from 6am until 11pm.Our location near downtown Baton Rouge puts us close to: LSU, Louisiana Arts & Sciences Museum/Planetarium, Southern University, the Louisiana State Capital, the Mall of Louisiana, the USS Kidd, the Greater Baton Rouge Zoo, and Casino Rouge.Holiday Inn South features more than 9,000 square feet of flexible meeting space with a special reception capacity for up to 500. Our experienced staff is more than happy to help with all arrangements for your conference, wedding, exhibit or special event we are your first choice in Baton Rouge! Relax, it s Holiday Inn! ... more   less 
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Also Known As:
Holiday Inn Baton Rouge
Baton Rouge Holiday Inn

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