My husband surprised me with a romantic night and he couldn't have chosen a better hotel. I t is absolutley beautiful. The staff is amazing. The happy hour is very nice, with free drinks and snacks. The cook to order breakfast was wonderful.

Well, I gave this property a second chance. I found the exact same problems I had the first time, and now this time my room was even worse.

The bathroom was still littered with dust everywhere. The ducts had not been cleaned. The wall sockets and switches apparently weren't even hit with so much as compressed air or a damp towel.

Housekeeping didn't replace toiletries like shampoo. So on the third morning of my stay, I lacked shampoo.

The furniture in the room this visit was beat up. The closest with the ironing board lacked a handle. The four handles to the old closet had all broken off. This is something that needs to be added to the housekeeper's checklist. Or something the housekeeper needs to bring to the attention of management for repair or replacement.

With my first review two months ago, I appreciated that the manager replied, but found the reply to be the prepared, insincere corporate cookie-cutter reply that most all of their negative reviews receive. They may "value your opinions," but be assured they do not take corrective action on your concerns. They had two months to complete a simple cleaning of guestrooms in the property, but apparently chose to ignore guests concerns or ignore basic cleaning and maintenance.

I stay at Embassy Suites for their consistent quality, but unfortunately this one did not live up to the name. There was no hot water (they did apologize and said it was a system issue). The internet kept going out constantly when trying to use it so I could not get any work done. The coffee maker leaked so it made a mess and I couldn't get a full cup of coffee. The toilet required holding the handle for about 10 - 20 seconds for it to flush.

I wish I had better things to say. Everything else was good and a typical Embassy Suites, but those items will have me look elsewhere next time.

I stayed at this hotel for 1 night. It is cold in the lobby, but other than that, it is the average hotel you expect from a Embassy suites. If you are going to Baton Rouge, this hotel is the most convenient as it is right on the interstate.