When I checked in, the young woman gave me no directions to give me an idea of where my room was located. Then there was no one to help me with my luggage. After struggling to bring in all my luggage alone, I lugged it all past the front desk and down a hall to an elevator that didn't work. Then I had to drag everything back down the hall and past the front desk again to get to another elevator that, thankfully, did work. Even through all this, no one from the hotel bothered to speak to me or offered any assistance at all. Then once I finally made it to my room, I discovered the air conditioning was not turned on and the room was stuffy to say the least. Now I had a reservation so they should have known I was coming and had the air conditioning running when I arrived. Then on my second morning there was no hot water. I turned the faucet all the way to the hottest setting and it was only lukewarm. I had to take a tepid shower. The third and last morning I was there, the very same thing happened again! This, IMO, is a major problem. I complained to the front desk about the hot water problem but as far as I'm aware nothing was done. They certainly didn't see fit to make any kind of adjustment in my bill! I will NEVER stay at this hotel again. It looks nice but the awful service and lukewarm showers ruined it.
- Official Description (provided by the hotel):
- The Cook Hotel offers 128 well-appointed Deluxe Guest Rooms and Luxury Suites featuring plush Sealy Posturepedic beds, luxurious triple sheeting with duvet comforters, complimentary in-room wireless and wired internet, dual-port chargers, flat screen televisions, on-demand entertainment and a tastefully selected LSU-themed decor. ... more less
- Reservation Options:
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- Also Known As:
- Cook Hotel Baton Rouge