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“Unbelievably HORRIBLE” 1 of 5 stars
Review of Extended Stay America - Baton Rouge - Citiplace

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Extended Stay America - Baton Rouge - Citiplace
2.0 of 5 Hotel   |   6250 Corporate Blvd, Baton Rouge, LA 70809   |  
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Ranked #45 of 71 Hotels in Baton Rouge
1 review
4 helpful votes 4 helpful votes
“Unbelievably HORRIBLE”
1 of 5 stars Reviewed March 9, 2013

Walked into room and it SMELLED SOUR! Bathroom was FILTHY! Toilet was DIRTY! Asked for a new room and was told they were booked and since it was after 6pm NO REFUND! We had only been in the room 10 minutes! Front Desk Clerk said she couldn't do anything because she was the nighttime housekeeper. Who's running the hotel then, "I am!" WoW! Seriously! Got bathroom cleaned (with a little spray, wipe down and then she sprayed Febreze on the floors and in the A/C unit so the fumes of that caused even a BIGGER Headache! DON'T STAY HERE! Didn't even get a break in the rate because "I'm just a front desk person".

  • Stayed March 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott M, Manager at Extended Stay America - Baton Rouge - Citiplace, responded to this review, March 10, 2013
Please allow us to apologize for the issue noted in your review of our Extended Stay America Baton Rouge - Citiplace location. Our company prides itself on providing great service and great rooms at great rates, which is why it was so disappointing to read your post. Again, please accept our most sincere apologies.

We know that our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable rooms at an affordable price that guests want to come back to. The room condition you describe is totally unacceptable and not at all representative of our quality standards. In response to your post, we have met with our hotel staff and used your review to help coach them on room cleaning and inspection policy.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.
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51 reviews from our community

Traveler rating
    20
    8
    9
    4
    10
See reviews for
9
4
1
20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Baton Rouge, Louisiana
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 23, 2013

I've now had the unfortunate opportunity to stay at both chains properties in Baton Rouge. Here I found a used condom next to my bed I was told they'll take care of it. They changed the trash that's all and no response from Gary Ford their Gm . Really friendly front of house staff but horrible manager that never addressed such a vial thing in your room. National chain my company uses that will change after both my stays here.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 18, 2013

There was no parking space, the staff who greeted us was very rude (we were greeted with a "Sup"), the air conditioner didn't work correctly, and the rooms were dirty and unsanitary............................

  • Stayed February 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott M, Manager at Extended Stay America - Baton Rouge - Citiplace, responded to this review, February 24, 2013
We recently received a copy of your review of our Extended Stay America Baton Rouge - Citiplace location. Please allow us to apologize the conditions you describe about our guest room and for the comments regarding our staff. Our company prides itself on providing great service and great rooms at great rates, which is why we were so disappointed to read your post. Again, please accept our most sincere apologies.

The guest service and room condition you describe is totally unacceptable and not at all representative of our quality standards. In response to your post, we have met with our entire hotel staff and used your review to help coach them in many areas of great guest service including our room cleaning and inspection policy. In response to your comments about the air conditioning unit, we have inspected all in-room air conditioners and made any necessary repairs to ensure that we don't have a repeat of your particular incident in the future. We can assure you that we will continue to maintain strict quality control measures, and would like to thank you for bringing this issue to our attention.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). We have hope that you may give us the pleasure of having you as a guest again at this hotel or any other Extended Stay America location in the future. Again, please accept our most sincere apologies.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baton Rouge, Louisiana
1 review
5 of 5 stars Reviewed February 10, 2013

Have really enjoyed staying here. They take care of you and keep the place clean. They make every effort to make sure that you have an enjoyable stay. Have been working in Baton Rouge and it has been a great place to get a good night's rest. Staff are helpful, friendly and nice!
Highly recommend them. Lot's of good places to eat nearby. Also close to grocery stores and near the I-10/12 split. Good central location.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott M, Manager at Extended Stay America - Baton Rouge - Citiplace, responded to this review, February 24, 2013
It was very kind of you to publish such a positive review of your recent stay and for such kind words about our staff at our Extended Stay America Baton Rouge Citiplace location. It's always satisfying to read uplifting feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy guests. That's why our largest asset is our loyal base just like you. We are firmly committed to guest satisfaction with clean effective rooms at an affordable rate and were among the first in the industry to identify a need for a fully functional hotel suite, complete with range top and full refrigerator. Coupled with our staff providing professional, accommodating, and friendly service to every guest we understand this offer is compelling. Particularly in such a fantastic location as you describe and with such close proximity to local area restaurants. Thank you for your business.
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Baton Rouge, Louisiana
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 of 5 stars Reviewed February 8, 2013

Stayed here for 3 weeks while new home was being completed. Very satisfied with accommodations. Staff were very friendly and helpful. Rooms were clean and space well arranged. Very helpful to have kitchenette with full sized refrigerator so that we could prepare simple meals. Excellent location near movie theater, restaurants, grocery stores, and other shopping.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott M, Manager at Extended Stay America - Baton Rouge - Citiplace, responded to this review, February 10, 2013
Please allow us to thank you for your business and for taking the time to write such fantastic details about your recent experience at our Extended Stay America Baton Rouge Citiplace location. We too appreciate the close proximity of local area restaurants and shops including the the movie theater just a short walk across the Citiplace pedestrian bridge. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy guests. That's why our largest asset is our loyal base just like you. We are firmly committed to guest satisfaction with clean effective rooms at an affordable rate and were among the first in the industry to identify a need for a fully functional hotel suite, complete with range top and full refrigerator. Coupled with our staff providing professional, accommodating, and friendly service to each and every guest, we understand this offer is compelling. Again we sincerely thank you for your business and ask that you call on us for future stays here or at any other Extended Stay America location.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spring, Texas
1 review
5 of 5 stars Reviewed February 7, 2013

This is the second time to stay for a period of time. Location is close to everything needed. The staff is very helpful and pleasant to deal with. Management and staff are very professional. Great place to stay.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott M, Manager at Extended Stay America - Baton Rouge - Citiplace, responded to this review, February 8, 2013
Thank you very much for your loyal business and outstanding review of our Extended Stay America Baton Rouge – Citiplace location. Our entire staff is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We believe that building a professional, courteous, and accommodating relationship with our customers will continue to bring them back for future stays.

Once again, the entire staff at our hotel would like to thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on us for your future stays here or at any other Extended Stay America location.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baton Rouge, Louisiana
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 28, 2013

This is a really good place to stay.The staff are quick to help with room accommodations and request. There efficiency and jovial response was very pleasant to deal with. The room was clean and up to date and the location has a large selection of restaurant and pubs to choose from. Manager Gary Ford was very helpful on advise for local cuisine and points of interest as well as the general satisfaction and happiness with my stay. A good place to stay!

Room Tip: Rooms on the south side are a little quieter. I have stayed here four times in the last three years...
See more room tips
  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Baton Rouge - Citiplace, responded to this review, February 1, 2013
Whenever we read comments like yours our entire staff appreciates the proclamation of a job well done in achieving our number one goal of great guest service. Given the positive feedback regarding your recent stay at Extended Stay America Baton Rouge Citiplace, it appears that we have accomplished just that. We too appreciate the close proximity to local area restaurants and are glad to have provided assistance. We are also proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know you have many lodging options in the area, which is why providing you and every guest with professional, friendly service and a clean affordable room is our top priority.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thank you for all of your very kind words.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Baton Rouge - Citiplace

Address: 6250 Corporate Blvd, Baton Rouge, LA 70809
Phone Number:
Location: United States > Louisiana > Baton Rouge
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #45 of 71 Hotels in Baton Rouge
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Baton Rouge - Citiplace 2*
Number of rooms: 101
Reservation Options:
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Also Known As:
Extended Stay Baton Rouge
Baton Rouge Extended Stay

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