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“Very Pleasant Stay” 4 of 5 stars
Review of Quality Suites

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Quality Suites
2.5 of 5 Hotel   |   1755 O'Neal Lane, Baton Rouge, LA 70816 (Formerly Comfort Suites)   |  
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Ranked #24 of 71 Hotels in Baton Rouge
Greenville, South Carolina
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
35 helpful votes 35 helpful votes
“Very Pleasant Stay”
4 of 5 stars Reviewed April 26, 2013

Spent one evening at this hotel during a road trip. We were greeted by a very friendly front desk staff and given a nice room with two desk areas. Everything was clean and well-maintained. The breakfast was continental plus, not great but certainly adequate. The only downside was the distance from town, but that is reflected in the price. Definitely recommended for those willing to drive a bit.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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131 reviews from our community

Traveler rating
    73
    34
    12
    7
    5
See reviews for
24
27
10
22
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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English first
1 review
5 of 5 stars Reviewed April 15, 2013

I decided to book a room here after reading the reviews and also to save a little money on our trip. I must agree with the previous reviews ,the customer service was exceptional ! The room were very pleasant ,big and clean especially when looking to save a few bucks.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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hemangi p, General Manager at Quality Suites, responded to this review, May 9, 2013
Thank you for taking the time to write a review of our hotel. We are delighted that you were satisfied during your stay. We hope that you will continue to choose us as the place to stay when you are in the Baton Rouge area. Thank you and we hope to see you again in the near future
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1 review
5 of 5 stars Reviewed April 14, 2013

I stayed at this property on Friday night with my team. We had 10 rooms at this property. The rooms were very big and we're very clean. The staff was very friendly and accommodating. We loved the open atrium in side. We will definitely come back next year.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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hemangi p, Manager at Quality Suites, responded to this review, April 15, 2013
Thank you for choosing to stay with us. This was a great review of our hotel and we greatly appreciate it. We are delighted to know that you had a great stay during your time in the Baton Rouge area. We hope to see you soon in the near future.
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Senior Contributor
24 reviews 24 reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed April 12, 2013

My daughters and I took a weekend trip to Baton Rouge to shop, eat, and visit. They are both married with families so this weekend is something we haven't done together in ten years. I travel a lot and always book with Choice hotels, as does my daughter and her husband. She booked, as usual, with Choice. When we arrived we excitedly entered the lobby and were warmly greeted by employees. It seemed pleasant and clean. We were given the key and went upstairs to unpack before going out for dinner. Imagine our shock when we entered the room and discovered that it was small, dark, gloomy, and not nearly as clean as the lobby. Then we saw the beds! Small, full size beds that were old and low to the floor. We wondered how three adult women, one pregnant, were going to sleep. So, with all of these factors in mind, we decided to ask if they had a cleaner room with queen beds and they said no. Nothing. We asked to cancel so we could go elsewhere. All we wanted was a clean comfortable place to sleep for two nights. The man helping us was accommodating but had to do as his manager said. We called Choice hotels who said since we were dissatisfied that it would be up to the manager. So the employee called the manager, Hemangi Patel, who said no. She would not cancel. I travel frequently, my daughters travel frequently with their husbands, never have any of us experienced a manager who does not consider customer satisfaction a top priority, until this incident. I understand I was asking them to cancel after the cancellation time, but considering we were so dissatisfied on many levels,and had not used the room at all, they could have accommodated us. Even though they stole our money, we were so dissatisfied, we left and went to Drury on Essen. Not a Choice hotel but we were too distraught to care. I would NOT recommend Quality Suites on O'Neal Lane in Baton Rouge to anyone. Customer satisfaction is NOT their top priority. Besides being grungy. I still remain optimistic that Hemangi Patel will reconsider and refund the money on the credit card in which case I will state on here that she did rectify the problem to the best of her ability. As it is, we paid for that room and ended up elsewhere. However, that would not change the overall impression of the hotel. Dark, dreary, grungy. But, perhaps that was just our room. Maybe the other rooms are clean and fresh. Our experience was most unpleasant.

  • Stayed April 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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hemangi p, Owner at Quality Suites, responded to this review, April 15, 2013
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry about the poor customer service of our staff which was unacceptable. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.
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East Lansing, Michigan
Top Contributor
138 reviews 138 reviews
12 hotel reviews
Reviews in 48 cities Reviews in 48 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed April 6, 2013 via mobile

This is the nicest - by far - motel on this trip. And, miraculously the least expensive! Very competent desk staff, very clean rooms and common areas, and convenient floor plan. Lounge areas are tastefully appointed, well arranged, and neatly maintained. Will happily return here!

Stayed April 2013, traveled with friends
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Senior Contributor
37 reviews 37 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 5, 2013 via mobile

On way back to Michigan from Tx. Trip adviser reviews were good. So we booked a room for 1 night.everything was good. The room was large, well decorated clean a pleasant stop. The desk clerk Vinny was friendly and helpful.The price was very reasonable we enjoyed our stay will stay again.

Stayed April 2013, traveled with family
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1 review
5 of 5 stars Reviewed April 2, 2013

Love the none smoking. everything is so clean and neat. Make you not wanna get out the bed l. Friendly sweet staff. Always so helpful. Will be back I promise.love the decoration. The smell is so clean and fresh. Viren was so helpful. Always a big smile. Eager to help.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Suites

Address: 1755 O'Neal Lane, Baton Rouge, LA 70816 (Formerly Comfort Suites)
Phone Number:
Location: United States > Louisiana > Baton Rouge
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Best Value Hotel in Baton Rouge
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Suites 2.5*
Number of rooms: 63
Reservation Options:
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Also Known As:
Comfort Hotel Baton Rouge
Comfort Suites Baton Rouge
Baton Rouge Comfort Suites

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