The view from the 10th floor was nice. The bed was very comfortable. The Aveda toiletries are a nice touch.
I've stayed hundreds of hotel stays in the past few years, and there are fewer than 10 instances of dirty rooms. No instances at Marriott properties at all until this one.....the first room was not properly cleaned on the counters and hair in the bathroom sink. We were then upgraded and this room was generally fine, but it was evident that counters/tables/desks/etc. were not properly cleaned here either. You'd think they'd make a point of cleaning the counters even when we were there, but they didn't. The next morning, two people came in to check the housekeeping. They didn't notice that the desk was not wiped and also didn't notice that the in room coffee/tea/cups was not replenished. I wonder what they did check.
The lounge staff was nice. However, it is the poorest run lounge I've seen in a long time. It was somewhat amusing to see people come in and wait for the plates that did not come. Yes, that's right, they had food and no plates, they had run out. None came for as long as I watched. Eventually, people were taking coffee cups and filling them with food! This happened more than once.
At breakfast, they had fairly rare bacon one day, well done bacon the next. No variety or consistency there. The only condiment was tobasco sauce. I was brought ketchup on request one day, but it was too late. A couple of days later, the young lady thoughtfully brought ketchup, which was nice, but why isn't this a normal condiment? The answer was given was that they ran out. Apparently it takes days to replenish ketchup in that hotel.
It was interesting to go in the lounge, see the no water in the refrigerator...have the hostess say it had been emptied and that was why...but they don't replenish it, just giving the same excuse.
The ATM was down for days.
The water fountain in the lobby sprays water onto the carpet.
We ordered room service breakfast. The main part of the meal was nice, but the potatoes were STONE COLD. $40 for two breakfasts, you'd think they'd make sure to put hot food on the plate.
Oh, the 'platinum gift" that was to be brought immediately was attempted to be delivered over 5 hours past check in. The excuse given was that we had changed rooms. I guess it takes over 5 hours to figure out when you have moved someone across the hall.
This is a nice hotel. It has good potential. However, from what I can see, it is very poorly managed. This was my first trip to a Renaissance property. They say there are supposed to be a step up from the normal Marriott hotels. Based upon this experience, I would certainly disagree.
I didn't bring up most of these things to the hotel because it is clear that they do not like it when you bring up things like dirty rooms. It wasn't my fault there was hair on the sink and grit on the counters. The rate for this hotel was higher than the ones I usually stay in. It certainly was not worth it from what I could see.
Oh, finally, my reservation was not in order when I arrived....and it was supposed to be. I know who I talked to on the phone. There are a lot of little things to be fixed up at this hotel.
My recommendation stay at this hotel if you wish. It is a nice property. But hold them to the standard to which they advertise. They need to learn more about running the hotel. There is more to being a Marriott property than just putting a sign up.
One more thing...the maids own this hotel in the daytime, not the guests. You will hear noises a little after 6 AM or 7 AM and then they will be yelling at each other when they are at opposite ends of the hall. Although I was awake, they seemingly have no idea that a hotel sells sleep. I was working on my computer and it was certainly disruptive to hear the banter.
Normally I don't like to bring up so many things, but the attitude of the woman at the front desk, who seemed offended that I found the hotel was not perfect, was not pleasing.
I do have pictures.
This list is lengthy. This is because I believe that tripadvisor should have truthful reviews. If you want to see how my experience was, this is it. Just about all of these things were not brought up to the hotel. I paid the full amount of the reservation. I paid for the room service breakfast.
I see the inside of a lot of hotels, and this is my review, in my words. Take it at face value. I've stayed in a lot of hotels. Most of the times, there are no problems. I know what I'm talking about. I waited awhile before I wrote this review.
That said, the trip to Baton Rouge was very nice.
Seriously, I don't know. I was only in two rooms. They were both nice. The view is good to th...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 28, 2012
I would like to personally apologize for the experience you encountered. We do try to ensure all our rooms are clean and presentable prior to arrival along with making sure our rewards members are taken care of in our club lounge. We will continue to follow up with our staff regarding all the issues you brought forward. I appreciate your honestly and hope that you feel you can talk to us further about the stay. I have provided my contact information below.
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We welcome you back to the hotel and hope you will allow us another opportunity to show you we can provide you an exceptional stay. Again, my personal apologies.
All My Best,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.