I stayed at this property on a Sunday night after a beating of a trip to New Orleans. I checked in ok, was pleased with the cleanliness of the room and thought it would be a pleasant experience. The walls to the hotel are very thin and I could hear the TV in the next room until past midnight. I finally fell asleep and at 4:00 in the morning the fire alarm in my room went off. I called the front desk and the person told me the alarm had a glitch. I fell asleep again and at 6:00 it happened again...
When I checked out I spoke with the attendant whos name tag said Assistant Manager. I figured she would be able to comp my room, since I basically lost sleep. She said she could not do that, the general manager was the only one who could do that. Conveniently he was not in. (What kind of manager does not come into their property, especially when they had an alarm malfunction the night before-I'm in management and I would be there for sure!)
I am an Elite Rewards member, you take care of people who have given you their loyalty. Why can't the GM give the staff the authority to take care of their customers properly? This property has completely lost my business, and has given La Quinta a very bad name in my book.
- Official Description (provided by the hotel):
- The new La Quinta Inn & Suites Denham Springs in Baton Rouge, Louisiana is centrally located and just minutes from downtown Baton Rouge. Our guest rooms will treat you to many of the comforts of home. Luxurious pillow-top mattresses and decor are equipped with amenities such as a microwave, refrigerator, coffee maker, hairdryer, Iron and Ironing board, cable television with HBO & Showtime, free wired and wireless high-speed Internet acess and free local and long distance calls. ... more less
- Reservation Options:
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- Also Known As:
- La Quinta Inn And Suites Baton Rouge Denham Springs
- La Quinta Inn & Suites Baton Rouge Denham Springs Hotel Baton Rouge