We arrived earlier than our check-in time so we asked the front desk for a call when our room would be ready. The call came at 2:30. So we had to kill time for 2 and a half hours. We just drove 15 hours. Our room was next to the outside door without a key card entrance and it is propped open all day and night. We can hear any door open and close because it shakes the walls. We are across from the vending machines and ice maker and that's loud. our refrigerator has a non-working freezer that drips onto the carpet and has left a dark, wet stain. The room is damp and has a mold smell to it. It hasn't been vacuumed because when we first walked in, we found a piece of dried up pepperoni on the floor. We encountered one nice house keeper. The girl at the front desk was so rude and treats everyone as if they aren't good enough. We went to breakfast at 8:00am and all that was left was one piece of sausage and cold cereal. Our room has stains all over the floors, walls, sheets, and the bathroom is just disgusting. We had no tissues and one roll of half used toilet paper. When we put our towels in the tub the next day, we returned to find no towels and had to call. The pool isn't open even though it's 80 degrees. We asked if we could just sit in the lounge chairs and the rude girl at the desk refused. They staff basically treat anyone who isn't from the south like dirt. I guess this is the best hotel to stay in around but it's terrible. I hope we never have to come back because I would never want to stay here again.
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- Also Known As:
- Best Western Bastrop
- Bastrop Best Western