The clerk walk in happy-go-lucky without knocking. We have stayed at this motel a lot in the past. We have had problems with the maids knocking on the door too earily before we checked out. But never have we ever had someone walk in with out knocking. My boyfriend was checking out, I was still in bed when the clerk just bouces in to see if room was ready. That will be our last time staying there. That was totally uncalled for. very unsatified....

Just stayed here the last 2 nights.

We were happy with the clean beds (whew, always a concern when travelling with kids!) and the breakfast. Lots to choose from at the breakfast including fresh-made pancakes. Love the cinnamon rolls too.

Otherwise, it's a tired hotel that needs a bunch of TLC.

The faucet in the tub was on the fritz; by the time my husband showered before we left, we couldn't even get it on! And, the towel rack was ready to fall off the wall.

The A/C did NOT blow cold air. When I mentioned it upon checkout, the manager never apologized, but rather offered a suggestion of using the fan instead of the A/C because it wasn't very hot out. The response was more than disappointing.

The beds were very soft; both my husband and I woke up with stiff backs.

The pool itself was nice, but the area around the pool was dirty, especially the "drain track" (completely gross!).

The carpet in the hallways is filthy!

Thankfully the price wasn't too bad, or else I'd have found another place to stay.

This was my family's third stay at this particular HIE. The staff is friendly and the rooms are clean BUT the hotel is not being properly maintained. There were all sorts of badly filled screw holes in the bathroom walls. They were using some sort of bracket to hold up the the towel bar. The repair job there was just plain crappy. The plate covering the light switches was at an angle and you could see the patch job around it. Everywhere they patched was painted over. It shows a lack of pride in ownership by the franchisee.

The best part of the stay was the pool.

If you are visiting Winchester there are not many good choices. You either stay at the other highly rated national chain, find a room in Lexington or stay here. You make the choice.

I arrived early afternoon , early check in was not a problem ...lady at front desk was very freindly...descent price ($89.00)..large parking lot just a short walk from hotel for truck parking...room was clean,bathroom / shower could have been a little cleaner but I have saw worse..good water pressure and hot water heater/ AC was quiet.carpet and walls were pretty good shape but ceiling could stand a new coat of paint...sheets and pillows clean and smelled good but matress was firmer than I like and had some sort of a plastic cover between matress and sheets...noisy and not very comfy...all in all it was OK but not as nice as most other Holiday Inn Express' Ive stayed in but people were really nice and this place is 100 times better than the BestWestern that is down the street!...i would stay here again but like I say its not quite up to the expectations of the name..