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“Friendly Staff, Owner not maintaining property to HIE standards” 2 of 5 stars
Review of Comfort Inn

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Comfort Inn
2.5 of 5 Hotel   |   5250 Revillo Rd, I64 Exit 94, Winchester, KY 40391 (Formerly Holiday Inn Express Winchester)   |  
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Ranked #6 of 6 Hotels in Winchester
Independence, KY
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Friendly Staff, Owner not maintaining property to HIE standards”
2 of 5 stars Reviewed March 20, 2012

This was my family's third stay at this particular HIE. The staff is friendly and the rooms are clean BUT the hotel is not being properly maintained. There were all sorts of badly filled screw holes in the bathroom walls. They were using some sort of bracket to hold up the the towel bar. The repair job there was just plain crappy. The plate covering the light switches was at an angle and you could see the patch job around it. Everywhere they patched was painted over. It shows a lack of pride in ownership by the franchisee.

The best part of the stay was the pool.

If you are visiting Winchester there are not many good choices. You either stay at the other highly rated national chain, find a room in Lexington or stay here. You make the choice.

  • Stayed March 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, IHGCare at Comfort Inn, responded to this review, April 19, 2012
Dear Spiritky,

Thank you for taking the time to review our hotel. I am sorry you did not find our hotel to your liking. All of our reviews are evaluated by management, and your review is no exception. We strive to provide the best guest experience possible, and will use some of the feedback you’ve provided to further improve our service. I hope you will consider us again when in Winchester. Thank you again.

Sincerely,
Brenda J.
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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65 reviews from our community

Traveler rating
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    18
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Marietta, Ohio
Level Contributor
291 reviews
291 hotel reviews
common_n_hotel_reviews_1bd8 210 helpful votes
3 of 5 stars Reviewed March 13, 2012

I arrived early afternoon , early check in was not a problem ...lady at front desk was very freindly...descent price ($89.00)..large parking lot just a short walk from hotel for truck parking...room was clean,bathroom / shower could have been a little cleaner but I have saw worse..good water pressure and hot water heater/ AC was quiet.carpet and walls were pretty good shape but ceiling could stand a new coat of paint...sheets and pillows clean and smelled good but matress was firmer than I like and had some sort of a plastic cover between matress and sheets...noisy and not very comfy...all in all it was OK but not as nice as most other Holiday Inn Express' Ive stayed in but people were really nice and this place is 100 times better than the BestWestern that is down the street!...i would stay here again but like I say its not quite up to the expectations of the name..

  • Stayed March 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Comfort Inn, responded to this review, May 29, 2012
Dear teamster175,

Thank you for your feedback. We are glad you enjoyed your stay at our hotel and had a pleasant experience with our friendly staff. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry your room conditions fell below your expectations. We hope you give us a chance in the future to show you how great our hotel is.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask.

Sincerely,

Jaime W
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Fulton, Tennessee
Level Contributor
85 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
2 of 5 stars Reviewed February 19, 2012

We were returning from a business trip to Philadelphia and thought this would be a good place to stop and break up a 15 hour drive. We should have kept driving. This was an older motel that had some new "make-up" added to it some time in the past. I could not believe how sloppy the workmanship was and that the hotel management approved it (see pictures). The cleaning staff also needs to learn to move some of the furniture and vacuum behind it (see pictures).

Room Tip: Room 114 was right next to the service laundry. First thing in the morning we were greeted by the so...
See more room tips
  • Stayed February 2012, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed January 7, 2012

Extremely friendly service. Rooms appear clean and smell nice. Seems to be a safe place. Would recommend it to anyone passing through.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peoria, IL
Level Contributor
75 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed January 6, 2012

This was a good, decent place to spend the night. We needed a half-way point to stop and sleep while traveling. The room was not fancy, and the furniture looked older, BUT the room was very clean and the beds comfortable. It was just what we needed and a good value--truly, for the money, I was very pleased. I don't think you can expect luxury at such a good value, but it was more than adequate, and cleanliness counts A LOT with me! The desk clerk was helpful when we checked in as I asked where we could go for dinner. The complimentary breakfast was very nice. The indoor heated pool looked great--I wish we had time to use it!

  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
s.w. mo
Level Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed November 22, 2011

Excellent stay, convenient location next to I-64 but very quiet. Convenience store with gas next door. Lots of chain restaurants less than a mile away. Clean, friendly people, excellent breakfast.

No wide-screen HD tv - may be important for you, but not for me for an overnight stay.

  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savannah, Georgia
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed October 31, 2011

We travel often and usually choose Holiday Inn Express because of the convenience of their locations, as well as the fact that most of them now have been completely renovated after their big relaunching. Checked into this hotel for a two night stay. Within 5 minutes of getting into room, cancelled 2nd night- room was small, depressing, chair in room was threadbare in places as well as being dirty, and TV was a fairly old model, not a flatscreen. Did not want to stay at all, but by this time, we had been on the road for 7 hours, and really was just too tired to look around for another hotel. The bathroom was adequate, but outdated. When looking out the window we could see their satellite dish-no big deal except that the dish was being held down on the roof by cinder blocks instead of being bolted down. That seems like it would be a violation of a building code! All in all, it looks like this property has taken many shortcuts, and not made repairs or renovations in a timely manner. I would not recommend this hotel!

  • Stayed October 2011, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
colleen f, Manager at Comfort Inn, responded to this review, November 18, 2011
Our hotel is currently updating our rooms which will include new flat screen TV's. And we have already replaced all lounge chairs in our king rooms with larger chairs and otterman. We appreciate all guests compliments and comments concerning our hotel so we continually improve and provide each guest a very comfortable stay.
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Additional Information about Comfort Inn

Address: 5250 Revillo Rd, I64 Exit 94, Winchester, KY 40391 (Formerly Holiday Inn Express Winchester)
Phone Number:
Location: United States > Kentucky > Winchester
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 6 Hotels in Winchester
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn 2.5*
Number of rooms: 50
Reservation Options:
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Also Known As:
Holiday Inn Express Winchester Hotel Winchester
Holiday Inn Winchester

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