I have stayed at hundreds of Hampton Inn's across the country. My father and I were on our way home from an emergency trip to the Outter Banks and had just driven 14 hours through a terrible snow storm in the Smokey Mountains. I was shaking and beyond stressed. When I arrived at the front desk to inquire about a room, I felt like Shawn, the front desk clerk, was looking at me like I was crazy. I kept trying to get him to at least say something nice by saying things to him like "Whew, that was a terrible storm in the mountains", or "I'm still shaking after that drive". He would just look at me and made no effort to make me feel better.
I am by no stretch a big baby but I always get great service and am made to feel welcome at any Hampton Inn I stay at. It was almost like I was trying to give this fella every chance to be nice. So I just figured he was having a bad night or that's just his personality.
I went to my room and came back down for a hot coffee. A large rush of travelers started to filter through and check in. He was over the top nice to every single one of them. At that point, I was just annoyed.
The room was great, comfortable, clean and everything you would expect a HI to be. My father had accidentally left his sweatshirt in the lobby while we were getting the coffee the night before and when we inquired at the desk the next morning the woman said that Shawn had not logged a found sweatshirt but she would go look just to make sure. She did find it but.... it was just one more thing that he did to irritate me.
Shawn... it was you, not me. Don't be so blah to your guests.
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