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“Best Hotel in the area” 5 of 5 stars
Review of Holiday Inn Express Hotel & Suites Somerset Central

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Holiday Inn Express Hotel & Suites Somerset Central
2.5 of 5 Hotel   |   50 Stevie Lynn Drive, Somerset, KY 42503   |  
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Ranked #3 of 10 hotels in Somerset
GreenLeadersGold level
Lake Ridge, Virginia
1 review
“Best Hotel in the area”
5 of 5 stars Reviewed June 4, 2013

I visit twice a month Somerset KY, all the time stay in this outstanding hotel, the attention is the best, the complementary breakfast very good, the room super clean and the front desk attention super outstanding. I rating this hotel A+. V/R Dr. V

Room Tip: Room super clean
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  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXGM, General Manager at Holiday Inn Express Hotel & Suites Somerset Central, responded to this review, June 5, 2013
Thank you Dr.V for the awesome review. It is always a pleasure serving you. We look forward to seeing you on your next visit.
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104 people have reviewed this hotel

Traveler rating
    65
    23
    8
    4
    4
See reviews for
31
9
5
39
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
somerset ky
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 3, 2013

its a very quiet place to stay and relax and enjoy southern hospitality, plenty of resturants in the surrounding area, staff are very friendly, i personally stay at this hotel for business every week since this hotel has been open, and have nothing but outstanding service from this hotel

Room Tip: all rooms are great
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  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXGM, General Manager at Holiday Inn Express Hotel & Suites Somerset Central, responded to this review, June 5, 2013
Thank you JeremyC for such a great review. We enjoy having your business and look forward to seeing you weekly.
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lousville
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 4, 2013

the hotel was great so was the staff. I made my reservation thru holiday inn website and they billed over $140. Only when I got my bill at check out it was for 106. I asked why the difference. The answer you booked thru travelosity. Not so I said I was in your website. I called travelocity they said it was not thru them but thru a subsidiary. Nowhere in their website does it say neither in the final bill that you are booking thru a fourth party. I lost 24 dollars. My company will not reimburse me for 140 because i have not receipt from holiday inn that indicates that amount. If you want to make a reservation call directly to the hotel

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXGM, General Manager at Holiday Inn Express Hotel & Suites Somerset Central, responded to this review, March 6, 2013
Katrina K,
Thank you for bringing this to my attention. I have had a few guests tell me that they did not book through 1 of the 3rd Party internet sites, ex: Travelocity, Expredia, Hotel.com, etc, they booked on our website. Let me 1st assure you that I have contacted our corporate office about this issue and it is being looked into. Now let me explain how booking 3rd Party works, you book a room at $100, after they charge your credit card and deduct all of their fees they issue a "generic" credit card to the hotel for payment that will authorize only for the remaining balance of that $100 minus fees. So for example, you paid them, the subtract all of their fees, they pay us the remainder. In the end you would most likely spend more per room night booking 3rd party then if you call the hotel directly.
Our hotel, along with most others discourage the practice of booking 3rd Party because of this confusion and the rates and $ amounts not matching correctly. If you would like to call the hotel and speak with me more in depth about this I would be happy to explain more.

Thank you for your review!
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Galesburg, Illinois
Top Contributor
233 reviews 233 reviews
22 hotel reviews
Reviews in 71 cities Reviews in 71 cities
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed February 20, 2013

The Holiday Inn Express is located on the southern edge of Somerset and is right across the street from a movie theater. The hotel is clean and well cared for. The complimentary breakfast is good, especially the cinnamon rolls. Staff are professional. Overall, the hotels in Somerset tend to be sub-par, but this hotel is great. I don't believe they allow pets, though (probably why it is still so nice).

Stayed April 2012, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXGM, General Manager at Holiday Inn Express Hotel & Suites Somerset Central, responded to this review, March 6, 2013
nelsc61,
Thank you for writing a great review for our hotel. We take great pride in our hotel. After 4 years of being opened we still look like we are brand new and guests arriving for the 1st time will tell us that the hotel still smells new! What an awesome compliment!!
We are not pet friendly. With all of the allergy sufferers traveling these days, it is in the best interest of the hotel and our guests to have set this rule. We do allow Service Animals, by permit, only and they are assigned to certain rooms

Thank you again for choosing the Holiday Inn Express Somerset
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United States
Top Contributor
53 reviews 53 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 25, 2013 via mobile

This is a great hotel but this was my first experience anywhere that a person was caught smoking in a room that was non smoking!! We could smell smoke IMMEDIATELY getting off the elevator on the 3rd floor. It followed us right to our room! We called the front desk and sure enough the lady across the hall was enjoying her cigs. She was reprimanded and told she would have to pay the $250 fine, which she said ,"no problem". We asked to be moved to another floor and were given a great room on the first floor.
From there the stay was great as usual. Breakfast bar was good but ran out of biscuits for gravy half hour before closing time. Will assume short staffed due to ice storm that shut down the city overnight. Front desk loaning people ice scrapers, granola bars and water for travel safety.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXGM, General Manager at Holiday Inn Express Hotel & Suites Somerset Central, responded to this review, February 6, 2013
Lexy57,
Thank you for leaving a great review. After the terrible weather we were experiencing and the stressful travels ahead leaving reviews could have been the farthest thing from one's mind. I do want to apologize for the smoking event. We enforce our smoking policy 100%. If someone chooses to cause such an inconvenience to another guest and extra cleaning for our staff it is definitely something we will enforce. After keeping all of the guests up to date on weather and road conditions the way that they were traveling, there was still a bit of worry in all of our minds about traveling while in an ice storm. Handing out the bags with chips, water and fruit grain bars was the least we could do to ensure no one was stranded without a snack and water if needed. I noticed that you have left reviews with us before and look forward to your next visit and of course your next review.

Have a great day!
Tonya
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Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 9, 2012 via mobile

There's nothing like a hotel that takes pride in everything that a customer can see, smell or feel. The entire experience at this location was superb! I highly recommend this hotel if u are in the vicinity of this hotel. Super staff!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXGM, General Manager at Holiday Inn Express Hotel & Suites Somerset Central, responded to this review, February 6, 2013
kcthemusicguy,
Thank you so much for taking the time out of your busy schedule to leave such a great review about our hotel. Our entire staff takes great pride in the total experience for each guest that walks through our doors.
We hope to see you again in the near future.!!
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Greenville, South Carolina
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 27, 2012

... but the hotel itself was fairly nice.

We did not realize how far off the beaten path it was from I-75 but the property itself was nice.

We were traveling on the night before Thanksgiving and got in to the hotel close to 3 a.m. so the room was more for just sleeping a few hours before heading back out on the road again. The mattress felt a bit hard but otherwise the bed linens and bathroom towels were fine.

The only other thing I would point out is that although breakfast was supposed to be until 10:00 the person working the "prep" room began cleaning and locking up things by 9:30-9:45. I realize that we were eating the morning of a major holiday and the kitchen help may have been wanting to go home to be with her family but to me if the "service" is supposed to be through a certain time then that is it, period!

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXGM, General Manager at Holiday Inn Express Hotel & Suites Somerset Central, responded to this review, February 6, 2013
Motherheavy,
Please allow me to apologize for any inconvenience or misunderstanding with the breakfast hours. Our breakfast is served daily from 6:30-9:30. If the kitchen is extremely busy at 9:30 we will leave it open until 10:00 however, much later than that and the food becomes stale. Hopefully you will give us an opportunity again in the future to serve your needs while in Somerset and experience our great breakfast bar again.

Thank you
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Additional Information about Holiday Inn Express Hotel & Suites Somerset Central

Address: 50 Stevie Lynn Drive, Somerset, KY 42503
Phone Number:
Location: United States > Kentucky > Somerset
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Somerset
#3 Business Hotel in Somerset
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Somerset Central 2.5*
Official Description (provided by the hotel):
Let us welcome you to the brand new Holiday Inn Express & Suites of Somerset, KY. Our hotel is conveniently located right off of highway 27 between stoplights number 22 and 23. Our southern hospitality will make you feel warm and welcome whether visiting for business or leisure. Our beautiful facility offers a microwave/refrigerator, wired/wireless HSIA and the best night's sleep you have ever had in all of our guestrooms. Our Holiday Inn Express hotel is your home away from home. We offer a complimentary full hot breakfast bar daily for all guests at all rates featuring our world famous cinnamon rolls and fresh pancakes. A state of the art fitness center, business center, and a refreshing heated salt-water indoor pool are also available for your convenience. Our hotel will meet and exceed all of your expectations. Our Holiday Inn Express is well-equipped for your corporate and leisure travel. We are near; General Electric, Toytetsu Amerika (TTAI) & Somerset Foods. Additionally, we are convenient to Lake Cumberland State Park, Big South Fork Scenic Railway, Renfro Valley, and the Cumberland Falls. Our professional and friendly staff will welcome you to your home away from home. Once you stay with us, you will come back time and time again. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Somerset Central
Holiday Inn Express Somerset

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