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“Quiet place to sleep” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites Shelbyville

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Holiday Inn Express Hotel & Suites Shelbyville
2.5 of 5 Hotel   |   110 Clubhouse Drive, Shelbyville, KY 40065   |  
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Ranked #3 of 5 Hotels in Shelbyville
New Bern, NC
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
“Quiet place to sleep”
4 of 5 stars Reviewed September 19, 2013

This Holiday Inn Express is a little more worn than most we've been to lately. Pillows not as soft or fluffy, bedding a little worn. We were tired and just went to bed as we checked in late and left early without breakfast. Front desk person seemed to smoke outside alot and was absent when we called and when we checked out. Floor of our bathtub needed a scrub and bleach. Looks like they are refurbishing this place and are not done yet but it was all we needed.

Room Tip: Good place to crash
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  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIxsSV, General Manager at Holiday Inn Express Hotel & Suites Shelbyville, responded to this review, October 13, 2013
Thank you for your compliments for quite and comfortable sleep. We appreciate that you liked our refurbished room furniture. Please come back and visit us soon to enjoy all the updates.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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71 reviews from our community

Traveler rating
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    24
    15
    5
    8
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18
12
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19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
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English first
New Bern, North Carolina
Top Contributor
114 reviews 114 reviews
38 hotel reviews
Reviews in 46 cities Reviews in 46 cities
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed September 17, 2013

We spent the night here after driving all day. Reception and front desk were great. Our room was more than adequate, a great mattress and a quiet room allowed for a great nights sleep. We didn't eat breakfast as we were up early and on the road. It appeared the room had been renovated recently. Two negatives; the coffee pot needs replacing, terrible coffee and the tub floor is either dirty or the paint is peeling. We were in room 328.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIxsSV, General Manager at Holiday Inn Express Hotel & Suites Shelbyville, responded to this review, October 13, 2013
Thank you for your compliments to our customer service. We are glad you liked our renovated and recently decorated rooms and great mattress that allowed quite and great night's sleep. Unfortunately, the coffee maker in your room was not replaced with our new programmable coffee makers. Please visit us again for a free upgrade to a suite with small kitchenette and new coffee maker.
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Lake of Ozarks
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 4, 2013

We had not stayed at a Holiday Inn Express hotel before and were pleasantly surprised. This was the only hotel at this exit which is in nice rural area. The room was very clean and nicely furnished and the bed was comfortable. There was a Cracker Barrel restaurant and a Waffle House just down the road. The breakfast was average. I would highly recommend for anyone traveling in this area.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIxsSV, General Manager at Holiday Inn Express Hotel & Suites Shelbyville, responded to this review, October 13, 2013
Thank you for your compliments for cleanliness and nicely furnished large rooms and mattress quality.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, South Carolina
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 15, 2013

Hotel is alone at the exit, so there isn't any competition. We were tired after a long day of travel. Hotel seems relatively new; rooms are nice with microwave and frig. Cleaning staff need to learn how to clean the bathrooms - a person in our group had to get their bath recleaned after finding hair, dirt and used shampoo bottles in the tub area. The front desk lady went to their room with a white glove and was disgusted herself. Our bath was clean but they need to learn to keep the stains out of the bottom of the tub. Nice lobby and breakfast area. Breakfast was the usual complimentary fare. Bed was firm; A/C units and filters may need to be checked, as the room temperature didn't seem to jibe with the setting. Easy on and off the interstate, and there is a Cracker Barrel down the street.

  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIxsSV, Manager at Holiday Inn Express Hotel & Suites Shelbyville, responded to this review, August 18, 2013
Thank you for staying at our facility with a good night sleep and your feedback. We are happy to note that your room was clean, nice and you liked the new decor and furnitute. Please come back and visit us.
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barrie, ontario, canada
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed July 25, 2013 via mobile

Convenient to I-64, grand southern building. Check in was efficient and accommodating, plus received water and bag of chips for being Priority member. Room looked great, at first. In shower after long day on motorcycle in high 90+ temp, turn to see hair on wall at end of tub that was nothing like mine. No restaurant nearby. King bed had uphill roll to middle. First try for coffee at breakfast met with bad cream from carafe. Second coffee was cold. Then went to room and coffee maker didn't work. First clue when carafe full of water before I could add a cup. This is not the standard for this chain. Would not stay here again.

Stayed July 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIxsSV, Manager at Holiday Inn Express Hotel & Suites Shelbyville, responded to this review, July 28, 2013
Thank you for recognizing our special effort to welcome Priority (IHG) club mebers. We very much appreciate your comments and sorry to hear that the coffee maker did not work to your expectation. We constantly update and upgrade our facility - coffee makers are one of those recently being replaced with newer 1-cup coffee makers in the rooms. We also provide Smart Roast coffee 24 hours in the lobby, freshly prepared every 2-4 hours.
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Top Contributor
133 reviews 133 reviews
50 hotel reviews
Reviews in 77 cities Reviews in 77 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed July 24, 2013

Arrived at this hotel and met by desk clerk who was obviously not enjoying her job. Found the room to be Ok but nothing special. After traveling to serval locations and other hotels this one had numerous faults others did not have. If you are a WiFi user or rely on it for business forget this hotel. Internet would not connect and when it did would cut out.
Bathroom was not very clean, hair on floor, tile not clean. Floor was dirty, coffee maker in bathroom did not work, roof fan did not work.
Breakfast was poor. Coffee was cold. Bread area not refilled there was only one piece in shelf and the breakfast area person was in the area but not watching anything.
Location of this hotel was poor. No restaurant within walking distance of the hotel.
No I would not return here.

  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIxsSV, Manager at Holiday Inn Express Hotel & Suites Shelbyville, responded to this review, July 28, 2013
Thank you for your comments. We have taken your comments and suggestions and have decided to replace all in-room coffee makers with progammable new coffee makers from Sunbeam. We are glad that you noticed that we have a full time breakfast attendent who was in training and will keep improving for the guest satisfaction for the memorable breakfast experience.
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Pocola, Oklahoma
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed July 23, 2013 via mobile

Spent one night at this hotel, not sure how old this hotel is, almost seems like it may have been refurbished but for the most part just an average HIE.
The front desk clerk was very nice when we arrived and took care of us quickly, they even had an easel in the lobby with the names of platinum card holders welcoming us to the hotel. Would stay here again if I was in the area. No problems or major complaints.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIxsSV, Manager at Holiday Inn Express Hotel & Suites Shelbyville, responded to this review, July 28, 2013
Thank you for complimenting our front desk staff and the special welcome and recognition of IHG members. We thrive for the best possible customer service. We share your view that it is unfortunate that there are only a few fast food restaurants in walking distance and glad that you rated us as the one that you would visit again and select in future for your stay. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Shelbyville

Address: 110 Clubhouse Drive, Shelbyville, KY 40065
Phone Number:
Location: United States > Kentucky > Shelbyville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in Shelbyville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Shelbyville 2.5*
Number of rooms: 82
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Shelbyville
Holiday Inn Shelbyville
Shelbyville Holiday Inn

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