On May 17 2012 I arrived at the Days Inn in Richmond with a co-worker, Scott Davis. There was a large group of us arriving for a professional conference at the University. We were both checking in, separate rooms. The lady at the front desk ( I would guess the manager, who’s business card I have attached) insisted repeatedly I take a room with a queen size bed as my co-worker had reserved a room that way and she could keep our rooms close together. I had reserved a room with 2 doubles as I wanted the microwave and fridge. I finally said okay. We were both tired after having ridden 300 miles on our motorcycles in the heat. We did make it quite clear that although we were traveling together we were not a couple. She made me feel quite dirty having even to make that point. I really didn’t care if his room was anywhere near mine. We accepted our keys and drove to the back of the building. Imagine my disappointment/anger at finding the pool was empty and dirty. The website shows a full pool open with water. Part of my plans was to take one day off and just relax. I had taken a day off earlier from work to spend the day by the pool reading. Then my traveling companion opened his room and proceeded to unpack his motorcycle into his room. When I opened the door to my room it was disgusting! The room hadn’t been made up. I promptly closed the door and headed back to the front desk. The front desk clerk was in discussion with 2 of our other group that she couldn’t get their reservation right. I had to wait until she finished, about 15 minutes and explained the problem. So she solved the “problem” by as she claimed upgrading us and moving both my co-worker and my rooms. I had to explain to Mr. Davis that she was moving both our rooms and he had to move all his stuff. She was not upgrading me as she gave me the room with the double beds I had reserved in the first place. And there was no reason at all to move Mr. Davis. He was fine where he was in the first place as he had the kind of room he had reserved. The room was dark, smelled moldy and the air conditioning unit was extremely loud going on and off all night long, waking me up. The towels were very gray, dingy and rough. There was mold on the shower walls and shower curtain. Also the safe would not work and I had to bring my laptop with me every time I left the motel.
Friday, after a disgusting breakfast of stale Raisin Bran and something referred to as orange juice but was actually a watered down Tang beverage I had no option but to join my friends on a day long motorcycle ride. I had not planned on doing any traveling that day as I had planned on relaxing by the pool. I certainly didn’t want to sit all day long in this smelly motel room. After a very exhausting day I arrived back to the motel to be locked out. The key card would not work. So another visit to the front desk had to be made. This time the manager lady accompanied me to make sure the door would unlock. Saturday and Sunday mornings my friends and I ate breakfast across the street at a local restaurant which was an expense not budgeted. The motel advertised a breakfast bar which we all planned on eating. Upon packing my luggage on Sunday morning I noticed 2 cockroaches in the corner. This was the final straw! I was completely disgusted!!
I wrote letters to Corporate and the hotel and never got any response. They don't care about the customer!!!
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- Also Known As:
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