I chose this hotel based on other reviews, most of which are very highly rated. I think I just happened to have some bad luck. Hotwire messed up my reservation and it took some doing to sort it out and get the right bed type but the woman at the front desk was very friendly and helpful throughout this process. When we got situated in our room, the door handle locked itself in an open position. Despite the front desk woman's multiple attempts to fix it, she couldn't. She apologized heavily and we moved to a room down the hall. In this room, everything was fine except for the fact that the TV did not have USA Network despite the fact that the channel listing page had it on there. Otherwise the room was great. Microwave popped our popcorn, refrigerator kept our drinks cold, and the air conditioning worked very well. The front desk woman also got me change for the laundry machine which was much appreciated.
Long story short: I recommend this hotel, just hope you have some better luck.
- Official Description (provided by the hotel):
- We are a locally owned and operated franchise and we strive to provide you with excellent service. We have 65 rooms and we offer everything from a 2 double bed room to king spa suites. Check in is at 3pm and check out is at 11am. We'll see you soon! ... more less
- Reservation Options:
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- Also Known As:
- Richmond Red Roof Inn
- Red Roof Inn Richmond