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“Could have been great, just some bad luck” 3 of 5 stars
Review of Red Roof Inn - Richmond, KY

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Red Roof Inn - Richmond, KY
2.5 of 5 Hotel   |   111 Bahama Court, I-75 at US 25, Exit #90/#90-A, Richmond, KY 40475   |  
Hotel amenities
Ranked #2 of 14 Hotels in Richmond
Morristown, New Jersey
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Could have been great, just some bad luck”
3 of 5 stars Reviewed July 23, 2013

I chose this hotel based on other reviews, most of which are very highly rated. I think I just happened to have some bad luck. Hotwire messed up my reservation and it took some doing to sort it out and get the right bed type but the woman at the front desk was very friendly and helpful throughout this process. When we got situated in our room, the door handle locked itself in an open position. Despite the front desk woman's multiple attempts to fix it, she couldn't. She apologized heavily and we moved to a room down the hall. In this room, everything was fine except for the fact that the TV did not have USA Network despite the fact that the channel listing page had it on there. Otherwise the room was great. Microwave popped our popcorn, refrigerator kept our drinks cold, and the air conditioning worked very well. The front desk woman also got me change for the laundry machine which was much appreciated.

Long story short: I recommend this hotel, just hope you have some better luck.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
REDROOF551, Public Relations Manager at Red Roof Inn - Richmond, KY, responded to this review, July 25, 2013
I am sorry to hear about all the mix-ups upon your arrival. I know that can be difficult, especiall when you are ready to relax after being on the road. I am however very pleased to hear that the staff was able to accomadate you in every way they could manage. We hope you take a chance and come back and see us again. We appriciated your patronage very much, and we would be pleased to show you an even better experience the next go around.
Safe Travels,
Kayleigh Norris
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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205 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Tallahassee, Florida
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 16, 2013

What a change in red roof from a few years ago! The rooms have been updated, internet & tv all worked great! Lobby was comfortable and inviting. The breakfast could've used more variety but still very decent for a budget hotel. The only problem I had was the dismal water pressure, probaly because I was on the 3rd floor. I have to do a shout out to Kayleigh, the desk clerk who checked me in. She was very efficent and friendly. Oh we brought Chloe our dog she stayed for free, Red Roof doesn't charge a pet fee and they have dog treats in the lobby. Again what a pleasent surprise!

  • Stayed July 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
REDROOF551, General Manager at Red Roof Inn - Richmond, KY, responded to this review, July 17, 2013
We are extremely pleased that your stay went so well with us. Our hotel has been going under several renovations over the year. The next changes to be made are to the drapes and carpet in the rooms. We hope to have those renovations finished within the next year. Kayleigh will be happy to hear about how welcomed she made you feel at our hotel. I also hope Chloe got to enjoy some of those tasty treats!
Sincerely,
Kevin Bullock
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Austin, Texas
1 review
5 of 5 stars Reviewed July 14, 2013

The room was very affordable, but clean and well-maintained. The hotel was quiet, and the breakfast buffet was reasonable. The front desk people were extremely welcoming. Best of all, the hotel is really friendly to dogs!!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
REDROOF551, Public Relations Manager at Red Roof Inn - Richmond, KY, responded to this review, July 16, 2013
We definitely love our pets around here! It is a joy seeing such happy owners being able to have all the ones they love with them. I am pleased that the staff was able to accomodate you and make your stay an enjoyable one. Thank you for your patronage, and we hope to see you again.
Safe Travels,
Kayleigh Norris
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1 review
5 of 5 stars Reviewed July 14, 2013 via mobile

Very attentive, super friendly, helpful staff. Well appointed, with microwave and refridgerator standard in room. Very nice breakfast with coffee and tea available any time. Quiet and convenient location overlooks local police department, for secure atmosphere.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
REDROOF551, Public Relations Manager at Red Roof Inn - Richmond, KY, responded to this review, July 16, 2013
Thank you so much for your kind words reguarding our establishment. We do our best to make sure each guest feels right at home. We hope you get the chance to come back through and visit again.
Sincerely,
Kayleigh Norris
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Bowling Green, Ohio
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 4, 2013

We stayed at the Red Roof Inn in Richmond Kentucky in May and we were pleasantly surprised. The hotel is pet friendly and they had dog biscuits for your dog. The room was clean and large and quiet.The breakfast was good; waffles, yogurt, hard boiled eggs, cereal, fruit, bagels.The hotel was right off 75 so you can eat a good breakfast and continue on your travels.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
REDROOF551, Public Relations Manager at Red Roof Inn - Richmond, KY, responded to this review, July 6, 2013
Thank you so much for your review of our hotel. We are glad you guys stopped in for a good nights sleep and could continue your travels on a full stomach. We do our best to please our guests and their pets. We hope next time you guys are traveling you stop back in and see us.
Safe Travels,
Kayleigh Norris
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Portsmouth, Kentucky, United States
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 29, 2013

Spent the previous night in a Kentucky State Park lodge-which was nearly twice as expensive and horrible. Couldn't bear to spend another night there so we drove north to Richmond and this Red Roof. 500% better!!! Great value, clean, comfortable, great service. Laurie, who worked the front desk was fantastic. Very friendly, recommended a great restaurant, made us feel completely at home. Didn't catch the name of the guy working front desk in the morning but he was also great. This is not a 5 star hotel, but doesn't claim to be, Good value. No complaints at all. I've stayed there before and I will do so again.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
REDROOF551, Public Relations Manager at Red Roof Inn - Richmond, KY, responded to this review, June 30, 2013
Thank you so much for your most kind words about our establishment. We do our best to make you feel like you could be staying at a 5 start hotel, but you are correct we are not one. It is always nice to know everyone made you feel at home and welcomed. Laurie and Darrell will be thrilled that you remembered them, and I cannot wait to relay the message to them.
Sincerely,
Kayleigh Norris
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Atlanta, Georgia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 25, 2013 via mobile

We checked in late (midnight) front staff was friendly. Rooms were clean. (Wish they were a little cooler- temp wise).. Got up early to finish our road trip, enjoyed breakfast! (Waffles, toast, bagels, fruit, cereal, bakery, yogurt, beverages.) Great stay for the price! Would come back if passing thru!

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
REDROOF551, Public Relations Manager at Red Roof Inn - Richmond, KY, responded to this review, June 27, 2013
We are pleased that you had a great stay with us. Your patronage means a lot to each staff member. It is always a pleasure to know that the staff, amenities, and rooms were to your standards. We hope you stop back through and visit us again.
Sincerely,
Kayleigh Norris
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Red Roof Inn - Richmond, KY

Address: 111 Bahama Court, I-75 at US 25, Exit #90/#90-A, Richmond, KY 40475
Location: United States > Kentucky > Richmond
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Richmond
#3 Family Hotel in Richmond
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Red Roof Inn - Richmond, KY 2.5*
Number of rooms: 65
Official Description (provided by the hotel):
We are a locally owned and operated franchise and we strive to provide you with excellent service. We have 65 rooms and we offer everything from a 2 double bed room to king spa suites. Check in is at 3pm and check out is at 11am. We'll see you soon! ... more   less 
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Also Known As:
Richmond Red Roof Inn
Red Roof Inn Richmond

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