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“Over 100 Nights at This Hotel” 5 of 5 stars
Review of Holiday Inn Express Richmond

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Holiday Inn Express Richmond
2.5 of 5 Hotel   |   1990 Colby Taylor Drive, Richmond, KY 40475   |  
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Ranked #1 of 14 Hotels in Richmond
New York
Top Contributor
88 reviews 88 reviews
72 hotel reviews
Reviews in 44 cities Reviews in 44 cities
63 helpful votes 63 helpful votes
“Over 100 Nights at This Hotel”
5 of 5 stars Reviewed July 19, 2014

This hotel is great. They have a great staff. Excellent management. Blasting fast WiFi and a good breakfast. It is on the pricy side for Richmond, KY but there are really no alternative hotels that compare to this one.

I have stayed here over 20 times and each time I have been greeted with a smile and felt welcomed.

As a Platinum Royal Ambassador, the GM always goes out of her way to try to ensure that I am well taken care of.

Excellent place to stay for short or long term.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sima M, General Manager at Holiday Inn Express Richmond, responded to this review, July 31, 2014
Dear MidTMike,
Thank you for the wonderful review. Your continued patronage is the best compliment we could ever receive. It is our mission to ensure that each and every guest has a memorable visit. We look forward to your return visit.

Sincerely,
Sima
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144 reviews from our community

Traveler rating
    101
    36
    4
    1
    2
See reviews for
53
30
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Any
English first
Top Contributor
89 reviews 89 reviews
65 hotel reviews
Reviews in 61 cities Reviews in 61 cities
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed July 19, 2014

As the title says, this is the best Holiday Inn Express I have stayed at. It seems to be bigger than the average HIX. The rooms are well-equipped with a microwave, fridge, coffeemaker and a nice big flat screen TV with tons of HD channels. There are many restaurants and shops in the area and the staff was very helpful, giving me an umbrella to walk to a restaurant in the rain. The breakfast was excellent and the whole property is obviously very well-maintained and cleaned. The business center has two computers. There is a feature I have not seen before with the computers - they give you a thirty minute time slot before rebooting - and reminding you every five minutes or so. At first, I was annoyed but then I realized it is a good idea - it keeps you from leaving personal information on a public computer. The only negative is that the WIFI in my room was fairly slow.

  • Stayed July 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sima M, General Manager at Holiday Inn Express Richmond, responded to this review, July 20, 2014
Dear betsybo,
Thank you for the 5 star review. Our staff will love to hear that you enjoyed every aspect of your stay. You are correct regarding the 30 minute internet usage. Guest online safety is extremely important to us and therefore every 30 minutes both computers go through a purge to remove any personal information, files, or passwords. Thank you for the time you spent writing this review and we hope to see you again.
Sincerely,
Sima
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Senior Contributor
31 reviews 31 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 17, 2014

Stayed with our family of 5. Would definitely stay again. Staff was friendly. Breakfast was good with a bit more variety than you usually see at some of the other chains. Beds were comfortable and the room was very clean. Indoor pool is a fair size and allowed the kids to expend some energy. Would definitely recommend the hotel and would stay again. Plenty of restaurants and shopping in the area as well.

Stayed July 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sima M, General Manager at Holiday Inn Express Richmond, responded to this review, July 20, 2014
Dear LakelandAnthony,
Thank you for the review. We are thrilled that you and your family enjoyed your stay. The pool is definitely a great place to let the kids expend some pent up energy that can come from being cooped in the car. We hope to see you again should your travels bring you to our area.
Sincerely,
Sima
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Linden, Michigan
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 30, 2014

I stay in this hotel several times a year. The facility and staff are outstanding. From the front desk to the breakfast crew, any problems or questions are handled efficiently. The rooms are well-appointed with amenities not always found in a Holiday Inn Express. The mall across the street has many restaurants and shops to meet the needs of any traveler.

Stayed June 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sima M, General Manager at Holiday Inn Express Richmond, responded to this review, July 2, 2014
Dear rogbon1,
Thank you for the 5 star review. Your continued patronage is important to us and we are delighted that each time you had a positive stay. Our entire staff continues to provide the utmost attention to every detail to ensure a memorable visit. We look forward to your next visit.
Sincerely,
Sima
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ann Arbor, Michigan
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 20, 2014

The hotel staff was extra nice. Our king room with pull out couch was very spacious and clean. The room had a microwave and frig as well. Breakfast was good and had a nice selection (even fresh fruit). The juice tasted like flavored water, but everything else was fine. Easy on/off from the highway with plenty of gas stations and restaurants to choose from. We'd definitely stay there again.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sima M, General Manager at Holiday Inn Express Richmond, responded to this review, July 2, 2014
Dear Tanya T,
Thank you for choosing to stay with us. We know guests have many options when choosing a hotel and we appreciate that you chose to stay with us. Sorry to hear about the malfunction with the juice machine. The issue has been resolved. Do come see us again if you are in the area.
Sincerely,
Sima
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed June 3, 2014

We stayed here for one night during a road trip. Everything was great. The staff were very friendly and helpful (even coming to the room to help fix the remote when we couldn't get the DirectTV to work). The beds were very comfortable. The mini-fridge was larger than most; the room also had a microwave. The breakfast had a lot of options. We enjoyed reading the free newspaper (the main Lexington newspaper). The kids really enjoyed the indoor pool (which is heated). There is a nice grassy area out back for the dogs. There are a lot of restaurants nearby for lunch and dinner. The hotel is right off of I-75. We definitely would stay here again if we ever need to make another stop in this part of Kentucky.

Room Tip: Since we had a dog with us, the staff gave us a room on the first floor, which was very convenient f...
See more room tips
  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sima M, General Manager at Holiday Inn Express Richmond, responded to this review, July 2, 2014
Dear Atlanta_Mom_to_2,
We are thrilled that your family including your dog :) enjoyed your stay with us. We are lucky to be conveniently located to so many restaurants and shopping. I will be sure to share your comments with the rest of our staff.
Sincerely,
Sima
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Top Contributor
60 reviews 60 reviews
18 hotel reviews
Reviews in 29 cities Reviews in 29 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed May 27, 2014

We stayed here as an overnight stop on our way from Indiana to Tennesse. Our room was very spacious, the whirpool tub was clean, the bed was very comfortable. We had a nice quite hot breakfast in the morning. We would stay here again.

  • Stayed May 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sima M, General Manager at Holiday Inn Express Richmond, responded to this review, July 2, 2014
Dear lostgirl2,
Thank you for your review. A comment of a return visit is the greatest compliment a hotel can receive. We hope you had a nice visit in Tennessee and are able to stay with us again on your return to Indiana.
Sincerely,
Sima
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Richmond

Address: 1990 Colby Taylor Drive, Richmond, KY 40475
Phone Number:
Location: United States > Kentucky > Richmond
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Richmond
#1 Family Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Richmond 2.5*
Number of rooms: 81
Official Description (provided by the hotel):
Welcome to Richmond, KY. If you're looking for a place where friendly people and smiling faces are the hallmark of a city, where the blend of historic places, modern conveniences and Southern hospitality are vibrant, we welcome you to look no further and stay with us. Located off I-75 at exit 87, with 81 spacious rooms, a free 'hot' deluxe breakfat bar, wireless Internet and an indoor pool. With just a short drive to downtown enjoy the scenery of historic buildings, shopping, and dining. At Lake Reba Recreational Complex, you will find, a beautiful fishing lake, walking and running trails, playgrounds, Gibson Bay Gold Course, Adventure Falls Miniature Golf and Paradise Cove Pool. Visit Hummel Planetarium on EKU's campus for a trip to outer space! If you decide to drive around you will see places such as Ft. Boonesborough State Park, White Hall Historic Site, Valley View Ferry, and the American and Civil War Battlefield sites. At Bybee Pottery, located on HWY 52E, among the southern hills of Madison County, you can still watch pottery being made, this tradition has been going on there for 200 years. Our new Richmond Center, located across the street has stores such as, Belk, JC Penny, Hastings Entertainment, Logan's Steakhouse, Culvers, Cinemark Movies. Acres of Land Winery has delicious dining and remarkable home grown wine. Galaxy Bowling and Champions Sports bar is fun for the whole family. ... more   less 
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Also Known As:
Holiday Inn Express Richmond Hotel Richmond
Holiday Inn Richmond

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