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“Great Hotel” 4 of 5 stars
Review of Hilton Garden Inn Pikeville

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Hilton Garden Inn Pikeville
849 Hambley Boulevard, Pikeville, KY 41501   |  
Hotel amenities
Ranked #2 of 6 Hotels in Pikeville
Cincinnati, United States
1 review
“Great Hotel”
4 of 5 stars Reviewed May 6, 2014

Excellent for the business traveler. Very clean, accessible. Newer hotel in downtown Pikeville. Very nice facility and enjoyable stay. The staff are extremely friendly. There is a restaurant onsite. Located directly across from the University of Pikeville and several other places in Pikeville. Great conference facilities. conference rooms were well equipped and hotel staff were very helpful in that regard.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MikeAlexanderGM, General Manager at Hilton Garden Inn Pikeville, responded to this review, May 10, 2014
Thanks for your review. I'm glad you enjoyed our property, and we hope to serve you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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56 reviews from our community

Traveler rating
    36
    15
    3
    2
    0
See reviews for
11
7
2
32
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Any
English first
Hazard, United States
1 review
5 of 5 stars Reviewed May 5, 2014

Planning a conference for 200 or 100 is lot of work it was a pleasure to work with the staff a Pikeville Hilton Garden Inn they meet our every need and offer assistance without being asked. Truly amazing would highly recommend this facility. They have a great Bar with skilled staff the food and drinks was great.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MikeAlexanderGM, General Manager at Hilton Garden Inn Pikeville, responded to this review, May 10, 2014
Thank you for reviewing our property. It was a pleasure hosting your conference and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ashland, United States
1 review
5 of 5 stars Reviewed May 2, 2014

We had a great time at Hillbilly Days Festival 2014. Your hotel is just beautiful. I enjoyed being right downtown to be able to walk the historic district and to be able to walk to the East Kentucky Expo for the concert, Your friendly staff, great food in your Hilton Grill Restaurant and what a comfortable beds you have, I just did not want to check out. lol. Thank you for a wonderful weekend of great accommodations! Your staff ROCKS!

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MikeAlexanderGM, General Manager at Hilton Garden Inn Pikeville, responded to this review, May 10, 2014
Thanks for such a nice review. We are glad you enjoyed our hotel and Hillbilly Days! We appreciate your business and hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
indpls, United States
1 review
4 of 5 stars Reviewed April 30, 2014

Nice/friendly employees good location to downtown. We were visiting Pikeville for the Hillbilly Fest. We found the town to be visitor friendly. Will most definitely stay at The Hilton Garden on our next visit.

  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MikeAlexanderGM, General Manager at Hilton Garden Inn Pikeville, responded to this review, May 10, 2014
Thank you for your review. I'm glad you enjoyed our property and Hillbilly Days. We look forward to seeing you on your next visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pikeville, Kentucky
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 27, 2014

I have been a hilton honors member for several years. I have always found hilton hotels to be consistently great places to stay. I have stayed at the Hampton in Pikeville many times and have never had a bad experience, not even once. However, this weekend I chose and was excited to stay at the Hilton Garden Inn rather then the Hampton side for the first time. The hotel was beautiful and very clean, everything brand new. I love the decor. One huge reason I wanted to stay here was for the room service. When we checked in, we were told that room service was available until 11:00pm. My husband and I held off on getting anything while we were out Since the menu looked awesome. However, when we called room service at 9:40 pm they said that they had already shut down. I was like "you're kidding?", to which she replied that they were dead so they shut the kitchen down. Okay, please understand that this is Saturday night on Hillbilly Days weekend. Dead? Not even close to being dead. I didn't think you could advertise room service till a certain time and then shut it down at least an hour and 20 minutes early. So it being late, I was lucky to get anything (other then pizza or fast food) that late at night at had to drive a ways to get it. So, that was the biggest thing that really bothered us. However that isn't all. The staff was rediculously hateful, rude, dismissive and very unhelpful. If they would respond to you at all, they were short, insincere and on one occasion very hateful. Hateful because we had the nerve to ask for something to eat the food I had just had to go out and get with. After having the misfortune of needing to request something from the staff a couple times, we dreaded having to ask for anything else. We felt like we were being looked down upon or something, like we weren't even guests who had paid to stay in what is supposed to be a nice hotel. It was very, very uncomfortable and very disappointing.
This hotel is beautiful and clean, but that means very little if your staff is terrible. Sorry to mess up your perfect record but our experience was terrible. I realize that it's been a busy weekend.....but come on guys, this is a Hilton. Step it up.

  • Stayed April 2014, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MikeAlexanderGM, General Manager at Hilton Garden Inn Pikeville, responded to this review, May 10, 2014
We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pikeville, United States
1 review
5 of 5 stars Reviewed April 25, 2014

Clean, friendly and service oriented! The rooms are new and up to date. The amenities and location are a diamond in the rough of Pikeville. Easy walking distance to many of the local restaurants and attractions.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MikeAlexanderGM, General Manager at Hilton Garden Inn Pikeville, responded to this review, May 10, 2014
Thank you for sharing your thoughts. We appreciate your business and look forward to serving you again on your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 24, 2014

This hotel is very well kept. The staff is very friendly and helpful, especially LaDon. The room was one of the cleanest I've stayed in ever. The location is perfect and parking is very easy. The restaurant has very good food with reasonable pricing. I really can't think of any bad points about this hotel.

Room Tip: If you are a lite sleeper ask for a room on the back side of the hotel.
See more room tips
  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MikeAlexanderGM, General Manager at Hilton Garden Inn Pikeville, responded to this review, May 10, 2014
Thank you for your review. I am glad you found our hotel and restaurant to your liking! We look forward to serving you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Pikeville

Address: 849 Hambley Boulevard, Pikeville, KY 41501
Location: United States > Kentucky > Pikeville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Pikeville
Price Range (Based on Average Rates): $$
Number of rooms: 113
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