I had stayed at the hotel because I attended the American Counseling Association conference in Cincinnati. It was so convenient to have the trolley (literally at the corner of the hotel) take us to the Duke Energy Convention Center! It was only $1 by the way!
The staff was extremely helpful, friendly and kind (even though I called just about 5 times a day for a week). They were knowledgeable and gracious.
It was convenient to have the Chart House (an upscale restaurant) behind the hotel because the food there was amazing! You get a free appetizer at the Chart House if you stay at the hotel which is a nice bonus! I also enjoyed the food options around the hotel (fast food doesn't hurt!).
There rooms were always clean. It was spacious. The shower ALWAYS had hot water. The room was well stocked with clean towels, sheets, and pillows. I made good use of the fridge, microwave, and hot water dispenser. I also enjoyed the table to do work and the sofa was comfortable!
I ENJOYED THE BREAKFAST OPTIONS! There was a wide array of food choices: bagels, muffins, danishes, waffles, eggs, sausage, English muffins, tea/coffee/hot chocolate/water/orange juice/cranberry juice, yogurt/granola, fresh fruit, different cereal options, etc. The dining hall also has an AMAZING view!!
I also enjoyed the separate office room for guests which I used to print (unlimited by the way). And also, FREE WIFI (all over the hotel) which was surprisingly decent and fast. No complaints there.
No I didn't have view (costs extra), however it was a business trip and I wanted a clean, comfortable, warm, welcoming place-- which is what I got.
I overall enjoyed the hotel and staff GREATLY. I would definitely go back!