Pompilios is a place to go when you are hungry - portions are quite ample and the food is prepared to your desire. The spaghetti sauce is excellent with just the right amount of spice. The bolonaise is exceptional and my husband has compared the cannoli with other italian places - it gets the top rating. Sure - an occasional meal might not be exactly right but frequent customers know that overall it can't be beat. It is crowded because the food is that good - most of these are probably repeat customers. If one experiences bad service - most likely it is just that the volume of customers exceeded expectations. We have always found the staff to provide good service. It is not gourmet food - just good home cooking. The Rigitoni Theresa is really good and more than ample in size. Go there for home cooked Italian (and that is Italian bread).
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