This is the second year that my family and I have stayed here during the 4th of July holiday. We enjoyed ourselves so much last year that we decided to return again this year. Our rooms were nice and everything was great until time for breakfast. We were given tickets for breakfast when we checked in. My grandson is 14 and I was given an adult ticket for him when I checked in. He came down after the rest of the family was already having breakfast and was turned away by the attendant in the room. I went after him and when we returned she informed me that I had the wrong ticket. I told her that I had paid for him as an adult when I rented the room and she said I would have to go to the front desk and have "child" written on the ticket. We did that and she then allowed him to enter the room to eat. While we were eating, this occured to other families as well. We even witnessed her bar a man from the room because he only wanted a cup of coffee and did not want to eat even though he had a ticket, she made the remark that his wife could bring him a cup of coffee because she was inside eating. All this played out in front of us without any regard to good customer service. I was very disappointed. I understand having someone oversee the room, but not to the extent that it was taken. It may not matter much to you, but because of your "Breakfast Warden's" overly rude behavior you may lose some customers. We had planned on returning next year, but will probably not return now.
- Official Description (provided by the hotel):
- The Handy family has been providing southern hospitality to guests for over 4 generations. The National Heritage Inn and Suites, located next to the Renfro Valley Entertainment Center, continues the tradition of offering clean and comfortable rooms at an affordable price. ... more less
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- Also Known As:
- National Heritage Hotel Mount Vernon