It was the weekend of the big Georgia Bulldog/Kentucky Wildcat game and over 70 hotels in the Lexington area were booked. We had to find a hotel outside our target area due to the game. Our family does not like staying in hotels with double beds because we can't get comfortable -- we normally look for queens. Additionally, my husband will not stay in a smoking room. These two things made my search even harder. Scrolling online, I finally found this hotel listing a king room that would sleep 5 using a sofa bed. I am a Wyndham Rewards member so I moved to the Wyndham site, confirmed the details there and booked the room. However, when I got to the hotel, I was told that the internet site was wrong and that I would either have to go to a room with double beds or pay an upcharge for a room with the sofa couch. I started to walk out knowing that I wouldn't get another acceptable room. At that, the clerk made a phone call and gave me an upgraded room with the couch for the price I had initially been quoted online. She said that they had trouble with that before. When we got to the room that couch was a twin -- not a double. It ended up the girls and I slept on the King size bed and my husband slept on the twin. Not great, but no real complaints other than the Wyndham site needs to be corrected. However, breakfast was not good. The boiled eggs had spoiled. Everything seemed thrown together and obligatory not truly providing a service. Our rooms was in good repair but a little dated. The pool/jacuzzi area definitely needs a remodel. There were not enough towels -- the hotel had run out. It was very quiet in the hotel. Bottom line... I wouldn't go out of my way to stay there again but it wasn't too terrible considering it was a sellout weekend.
The third floor is for adults only.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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I apologize that your stay with us was anything less than great. That weekend was very busy, and I appreciate you choosing to stay with us. I just went on the Wyndham site and can't seem to find the problem. We have several different room types and the only one listed as having a pull out sofa is the King Efficiency rooms listed at $86 plus tax with our standard rooms (without pullouts or frig/mics) listed at $79.99 plus tax.
On a positive note, I am working on ordering all new bedding and drapery for the hotel. We should be updated in these areas within the next month or so.
I truly hope you will give us a chance to serve you again. Feel free to contact me directly at 859-497-9400.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.