I travel for a living, and I stay in hotels all across the country. I stay in expensive ones, and inexpensive ones, budget priced ones, and four star, depending on the business that I have and the location. Truthfully, this is one of the worst, if not THE worst, I have stayed in. While it is true that it IS close to the Expo Center, it is old and not very well cared for. Add to that poor management, staff that doesn't seem to care much about the upkeep or the guests needs and the fact that it is right next to the airport, and it all adds up to disaster. To begin with, planes landing and taking off through the evening and night make rest difficult. Thin floors and loud guests above you don't help, and I DO realize that that isn't the fault of the hotel or its staff. My room was infested with ants and when I looked on 4square to check in, I saw that many other people had also had issues with ants at this establishment. The clincher for me though was that I went for two days with my room not being cleaned. The first day, I had the "Do Not Disturb" sign on my door until 1:00 PM. Most hotels tell their housekeeping staff to clean the empty rooms first so that the INCOMING guests and check in and then they have them clean the rooms of the guests who are staying over another night. I guess it doesn't work that way at the Rodeway Inn in Louisville. The housekeeping staff all leaves by 1:00PM and if you don't get your room cleaned by then you are just out of luck - the problem is that the front desk staff doesn't tell anyone that! The second day, when my room was still not cleaned (and I had been out off the room the second day for hours in the morning without a "Do Not Disturb" sign on the door), I went to the front desk and was finally told that the staff leaves at 1:00 PM. There was really no explanation as to why the room had not been cleaned for two days, especially the second day. I asked to speak to the managers the next day, but they would not be available until the following week!?!? I was given their names, Kumar and Hansa, but was told they would not be in during the rest of my stay.
I am so sorry, but is this appropriate customer service? I don't think so. Bottom line, save yourself the heartache, find a cleaner, nicer hotel, and pay a bit more for it. They will probably have cleaner sheets and clean towels each day for you. The few extra bucks will be well worth it - take my word for it!!
- Also Known As:
- Rodeway Inn Louisville
- Louisville Rodeway Inn
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