The staff was helpful getting us the rooms we needed. I'll spare the details, but we'd had a very long, stressful day. When we arrived at the hotel I was so pleased to see such very nice accommodations, and at a reasonable price. Our room was prepared just as we had requested with two cribs. We were given a huge accessible room, and extra towels. It just seemed to me that someone put care into making sure we had everything we needed. I really appreciated the helpfulness of the staff, and the nice clean room. It made a terrible day much more comfortable. If you are visiting family at the Kosair Children's hospital I would recommend this hotel. It is less than 10 minutes away, and offers a family rate. Thank you.