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“Residence Inn Louisville Airport (Kentucky)” 5 of 5 stars
Review of Residence Inn Louisville Airport

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Residence Inn Louisville Airport
3.0 of 5 Hotel   |   700 Phillips Lane, Louisville, KY 40209 (Fairgrounds)   |  
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Ranked #28 of 97 Hotels in Louisville
Dublin, Ohio
Top Contributor
145 reviews 145 reviews
14 hotel reviews
Reviews in 41 cities Reviews in 41 cities
48 helpful votes 48 helpful votes
“Residence Inn Louisville Airport (Kentucky)”
5 of 5 stars Reviewed August 4, 2014

The Residence Inn Louisville Airport is conveniently located near the airport, Ky Expo Center, and Papa John's Stadium which makes it a great base of operations outside the downtown area. The hotel has a very warm decor and the friendly staff really make the hotel. The free breakfast is OK but I am not a fan. There are a lot of restaurants near by but not high end. However, there was a really neat family run restaurant recommended by a staff member which reminded me of a '50s mom and pop restaurant. Good food. The room amenities are well appointed especially the bathroom with thick and fluffy towels. The bed was very comfortable. The Internet connection was great because there was a LAN connection in the room so I did not have to use a slower WiFi connection. Kudos for that one. There is ample off street parking for the facility. The shuttle service is great. I used it to get to and from the Ky Expo Center during my stay.

Room Tip: The facility has two buildings. It might be more convenient to stay in the one with the business cen...
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  • Stayed July 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynn M, General Manager at Residence Inn Louisville Airport, responded to this review, August 22, 2014
Dear John,

Thank you for taking the time to share your experience on trip advisor. I was glad to hear you that you were happy with our location and your suite. We recently finished a renovation of our suites and the lobby area. We look forward to seeing you in the future when your travels bring you to the Louisville area.

Sincerely,

Lynn Manning
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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90 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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  • German first
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English first
akron, oh
Top Contributor
88 reviews 88 reviews
44 hotel reviews
Reviews in 52 cities Reviews in 52 cities
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed July 31, 2014

I spent a week here in July 2014, traveling with a group on business.

Good parts first: staff was very friendly and helpful, bed was comfortable, breakfast and weeknight dinners were more than adequate. The dinners are nice because there aren't many restaurants in the area. The living room area of the room was very nice, with plenty of accessible electrical outlets. Work area was very nice, with outlets on top of the desk.

Down side: Internet was awful. TV channel selection was good but sound would drop for a few seconds every minute or two. My room was at the top of a stairwell and the hallway noise was atrocious. Shower head was very old and didn't work well.

Airplane noise was bad one night, not so bad on three nights - I'm sure when the winds change, the runway choices change. I never hold aircraft noise against a airport hotel, but everyone should know that since SDF is a major freight hotel (UPS), those flights are occurring at strange hours, and more frequently than you'd think at a medium-sized city.

I'm a Marriott Platinum member. I'd stay here again in a pinch, but I've had better stays at the courtyard across the street (but no free food there).

Room Tip: stay away from the stairwells. You'll have noise through the windows from people congregating...
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  • Stayed July 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynn M, General Manager at Residence Inn Louisville Airport, responded to this review, August 22, 2014
Dear Keating Clan,
Thank you for submitting a review on trip advisor. We appreciate your feedback and I wanted to let you know we are in the middle of upgrading our internet to 50 megs (most hotels have only 20). The flight patterns are always changing and I hope that you will decide to stay with us again in the future. Please request an inside-facing room which is typically quieter.
Sincerely,
Lynn Manning
General Manager
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Vancouver, Washington, United States
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 20, 2014

This is a nice, comfortable property with a good location between downtown Louisville and other area attractions, including the re-opened Kentucky Kingdom. The rooms are nicely decorated and appointed and feel more like a studio apartment than a hotel room. As for staff, some are quite pleasant and helpful though most seem to range from adequate to disengaged. Overall, I enjoyed my stay at this property and would certainly stay there again.

Room Tip: Rooms near pool / sport court can be noisy late into the night.
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  • Stayed June 2014, traveled on business
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynn M, General Manager at Residence Inn Louisville Airport, responded to this review, August 3, 2014
Dear Scott,

Thank you for taking the time to write a review about our hotel and share your thoughts. We did just complete a renovation and I am glad you enjoyed the spacious suite. I will definitely share your comments about the staff as we enjoying hearing the good and the not-so-good when we fall short. We hope to see you in the future if your travels bring you to our area.

Sincerely,

Lynn Manning
General Manager
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Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 19, 2014

Arrived for a 5 day stay. First trip to 2nd floor noticed smoke smell in hallway. Contacted front desk said they would find out where it was coming from and address it. 2 days later people still smoking and still letting front desk know about the smoke. Made call to Marriott customer service corporate who notified hotel about the issue. Received offer to move rooms at end of our second day. Will be taking them up on the move 1st thing in the morning of our 3rd day.

Unfortunate since hotel seems to be newly remodeled and their free shuttle service has been very nice to get to the local attractions.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynn M, General Manager at Residence Inn Louisville Airport, responded to this review, June 22, 2014
Mr. Anderson,
Thank you for taking the time to post a review about your stay. It was a pleasure talking to you this morning at the desk and i am glad I finally got to meet you in person. Again, I am sorry it took us so long to pinpoint the offenders and have the situation rectified. We are a non-smoking hotel and do our best to make sure guests are following the policy. I am glad you were able to take advantage of the shuttle service and I hope you will decide to stay with us in the future when in the Louisville area.

Sincerely,
Lynn M.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Evansville, Indiana
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed June 3, 2014

This is the only hotel I will stay at when flying out of Lousiville. It is close to the airport, I can park my car in their lot while I'm gone and their shuttle service to and from the airport is great. Have never had an issue and their staff is so nice.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynn M, General Manager at Residence Inn Louisville Airport, responded to this review, June 17, 2014
Dear Leah,

Thank you for the feedback regarding the stays you have had at our hotel. I am glad our convenient location and complimentary shuttle are a couple of the features you were able to use. We appreciate the comments about our staff as we pride ourselves on our customer service and celebrate successes when we meet or exceed our guests expectations. Thank you for your business and we hope to see you again in the near future.
Sincerely,
Lynn Manning
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Schaumburg, Illinois
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 2, 2014

I would like to applaud Audrey who works at the Residence Inn - Louisville airport location. My grandson was stranded at the Louisville airport yesterday (June 1, 2014) as his flight was cancelled and he could not get home to the Chicago area until June 2. I called the Marriott Platinum 800 number and they hooked me up directly with Audrey at the Residence Inn and Audrey was able to make arrangements for my grandson (Brandon) to stay at the Residence for the night of June 1. She then "walked" Brandon through his stay there when he arrived at the hotel as this was the first trip via airplane on his own. She made him feel comfortable, got him something to eat and lowered his stress level considerably as Brandon thought he might have to stay the night in the airport.
As a Platinum member of Marriott I am accustomed to excellent service from Marriott and by making my grandson's unscheduled overnight stay in Louisville comfortable, Audrey went above and beyond what she had to do to accommodate my grandson.
Congratulations to Audrey!
Glen Wiesman

Room Tip: All the rooms are fine.
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  • Stayed June 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynn M, General Manager at Residence Inn Louisville Airport, responded to this review, June 17, 2014
Dear Mr. W,
Thank you for taking the time to write a review on trip advisor. We appreciate your feedback and I was so glad to hear how helpful Audrey was. I will definitely pass your comments on to her. I am glad we were able to make your son feel comfortable during what I'm sure was a very nervous time for him. We hope to see you again if in the Louisville Area !
Sincerely,
Lynn Manning
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 24, 2014

Any hotel near the airport will suffer from noise, but I got a room on the other side from the airport and the planes were really just background noise from there. I had a queen suite, the bed was great, just the right medium firmness. The full kitchen would have been nice if I was staying for a week, but I didn't use it. In fact, I accidentally got locked out of my room when the fire alarm went off and I smelled smoke in the hallway - but it turned out the room across the hall had burned food on the stove. The staff are wonderful - the girl at the counter took one look at me in my slippers and immediately got me a new room card without any hassle. The hot breakfast is decent, waffle-maker and scrambled eggs with a few meat and potato options, yogurt and cereal and breads. They also have a social hour from 6-7:30pm, at which they have pitchers of beer, one red and one white wine, and (when I was there) hamburgers! The shuttle staff were also friendly and professional, and showed up quickly at 4:30am to take me to the airport. Overall I really enjoyed my stay (as much as I could since I was there to take board exams), and would definitely stay here again if I need to be by the airport!

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynn M, General Manager at Residence Inn Louisville Airport, responded to this review, June 17, 2014
Dear Mukaikubo

Thank you for taking the time to post a review on trip advisor. I am sure you are very busy and I hope the board exams were a success. We had several guests here during that time and know that studying was an important part of their stay. I am glad you were able to enjoy the hospitality hour and that our shuttle was convenient for you.

We hope to see yo again if your travels bring you to the Louisville area.

Sincerely,
Lynn Manning
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Louisville Airport

Address: 700 Phillips Lane, Louisville, KY 40209
Location: United States > Kentucky > Louisville > Fairgrounds , South Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #28 of 97 Hotels in Louisville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Louisville Airport 3*
Number of rooms: 72
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Also Known As:
Residence Inn Louisville Airport Hotel Louisville
Louisville Residence Inn

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