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“customer service. .NOT” 3 of 5 stars
Review of Baymont Inn & Suites Louisville Airport South

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Baymont Inn & Suites Louisville Airport South
2.5 of 5 Hotel   |   6515 Signature Drive, Louisville, KY 40213 (Formerly Jameson Inn)   |  
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Ranked #70 of 98 Hotels in Louisville
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204 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Louisville
1 review
4 of 5 stars Reviewed July 12, 2014

I was pleased with my stay except after the 1st night, our room was not touched. I did not expect clean sheets, but I did expect the beds to be made, wet towels replaced, and trash emptied. The next morning, I complained and then the room was attended. It was very quiet so we did get 3 nights good sleep.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Baymont Inn & Suites

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kassi K, General Manager at Baymont Inn & Suites Louisville Airport South, responded to this review, October 8, 2014
Thank you for your review. I am very sorry for our mix up on your first day. Sometimes we make mistakes and a room get overlooked. I am glad that the remainder of your stay was better and you were able to get rest.
Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville
1 review
2 of 5 stars Reviewed July 9, 2014

Not pleased. I was almost electrocuted by an outlet when I tried to pull my cell phone charger out of the wall. I warned the front desk attendant about it. My cousin's wedding was in a few hours so I didn't even have time to talk to the manager about the problem. But I was very angry that I could have been injured by this. The hotel had a funny odor and the carpet in my room wasn't clean.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Old Monroe, Missouri
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 6, 2014

The bad: there was mold on the ceiling in the bathroom. The walls and carpet were disgusting. You get two sheets for a blanket. The way the ac is set up, you freeze to death or bake. No elevator, stairs only.
The good: staff was friendly, breakfast was good. Biscuits and gravy, waffles, cold cereal, doughnuts.
I am a firm believer, you get what you pay for and luckily we only stayed one night.

Stayed July 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Baymont Inn & Suites Louisville Airport South

Address: 6515 Signature Drive, Louisville, KY 40213 (Formerly Jameson Inn)
Phone Number:
Location: United States > Kentucky > Louisville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #70 of 98 Hotels in Louisville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Baymont Inn & Suites Louisville Airport South 2.5*
Number of rooms: 119
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Also Known As:
Jameson Inn - Louisville South Hotel Louisville
Louisville Jameson Inn

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