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“Historic hotel and great service” 5 of 5 stars
Review of The Brown Hotel

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The Brown Hotel
4.0 of 5 Hotel   |   335 W Broadway, Louisville, KY 40202 (Formerly The Camberley Brown Hotel) (Central Business District)   |  
Hotel website
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Hotel amenities
Special Offer
Complimentary Wifi
Ranked #5 of 97 Hotels in Louisville
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
“Historic hotel and great service”
5 of 5 stars Reviewed June 23, 2014

We stayed 3 nights at the The Brown Hotel and truly enjoyed our stay. A beautiful hotel with a lot of history. The service is excellent and staff very friendly and eager to serve. The room was clean and housekeeping went out of their way to make sure everything was to our satisfaction. The bar is open late and food in the Lobby Bar was very good. The location of The Brown is convenient to most downtown attractions. You can walk, as we did a lot, or a quick taxi ride will get you anywhere downtown.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brad W, General Manager at The Brown Hotel, responded to this review, June 30, 2014
Dear Guest,
Pleased to read your nice remarks.
Please allow me to handle your next reservation when your travels bring you our way.
Hope to see you back in the near future.
Regards,
Brad Walker
Vice President and General Manager
bwalker@brownhotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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843 reviews from our community

Traveler rating
    506
    221
    78
    21
    17
See reviews for
102
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (200)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
asheville, nc
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 21, 2014

We stayed one night but really enjoyed our stay. We were in Louisville for a concert and needed a room close to The Palace. Room was clean and spacious. Very quiet downtown location. The bar was open for late night meals.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City, Mexico
Senior Contributor
46 reviews 46 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed June 17, 2014

Went in a business trip where I did not decide the hotel but were advised it was nice with tons of history. The hotel did not disappoint. I would not rate it as high as other reviewers because it did not feel a luxury experience. The room was well sized, clean and comfortable. Bathroom as well, everything worked perfectly. I was disappointed it did not have a mini bar, it was a hot day and I wanted to get to my room and refresh but had to settle for a soda machine across the hall. The halls look somewhat worn out but the elevators and the lobby are spectacular, look old but in a nice way. Service is spot on. Appreciation for the service in the gift shop, they let me borrow a pair of scissors since they did not sell them.

Location of the hotel is OK, you can walk to several restaurants and bars or go to where things are "happening" in Louisville, in a short cab ride. There is a cab stand right by the side of the hotel and drivers are incredibly useful and nice, educated people.

The room was quiet even when the sight of my window was some street construction. Had a great night. Breakfast the next day was very good, not that expensive but took too long to be served, something hard to understand when so many people at the restaurant looked like business people.

Overall, I liked the hotel, its charm beats any chain hotel in the area, it has good, attentive service and comfortable rooms. My only "negative" comment is that I did not find the hotel to be a luxury property (no HBO!). We were given a corporate rate but the published rate is over 300dlls., I think is a little bit expensive. Will come back (with a corporate rate or a promotion) because I loved Louiville!

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brad W, General Manager at The Brown Hotel, responded to this review, June 30, 2014
Dear Guest,
Thank you for your detailed review and your positive thoughts on our service.
Please allow me to handle your next reservation. I will ensure we have a mini refrigerator in the room…and that we have your breakfast to you faster than you have ever experienced.
Hope to see you back soon.
Regards,
Brad Walker
Vice President and General Manager
bwalker@brownhotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Henderson
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
117 helpful votes 117 helpful votes
5 of 5 stars Reviewed June 17, 2014

We stayed at the Brown because we were going to a play at the Kentucky Center. It is very convenient to take a taxi from the Brown. The staff is very friendly and knowledgeable. The food in the Lobby bar was wonderful and priced appropriately. We enjoy staying at the Brown whenever we are in Louisville.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brad W, General Manager at The Brown Hotel, responded to this review, June 30, 2014
Dear Guest,
Pleased to hear that you are a returning guest. Thank you for noting our good location for the activities in the downtown.
Please allow me to handle a future reservation when your travels bring you our way.
Regards,
Brad Walker
Vice President and General Manager
bwalker@brownhotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
Top Contributor
80 reviews 80 reviews
21 hotel reviews
Reviews in 36 cities Reviews in 36 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed June 15, 2014

This historic hotel is not only gorgeous, it's right in the thick of Louisville with really nice boutiques, restaurants, and nightlife within walking distance. You get a touch of the past within the beautiful walls, but not out of reach from a very modern evening!

The staff were all really friendly, going above and beyond to make our stay enjoyable. We were upgraded to a club level room, which included drinks and hors d'oeuvres in the lounge each evening, as well as a classic breakfast each morning. The room was huge, and lovely, overlooking downtown Louisville and a breathtaking sunset. The toiletries were very nice, as well, and there was nothing I needed that wasn't there for us.

There is so much to see at the Brown Hotel, and so much to explore in the city around it. It's definitely worth it!

Room Tip: Club level rooms include the most perks for you stay.
See more room tips
  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brad W, General Manager at The Brown Hotel, responded to this review, June 23, 2014
Dear Guest,
Thank you for your kind thoughts and for noting our great location in downtown with so much within walking distance.
We look forward to seeing you in future.
Regards,
Brad Walker
Vice President and General Manager
bwalker@brownhotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Borden, Indiana
1 review
5 of 5 stars Reviewed June 13, 2014

Attended a wedding reception and stayed for 2 nights. The moment we arrived we were treated to 1st class service until we left after our stay. The food in the English Grill was delicious. You've got to try the Hot Brown, it is to die for!! The hotel with its history, you feel like you are living in an ornate castle. Cant say enough about the Brown and its staff only stay at the Brown and you won't be disappointed

Room Tip: Conner suites are large
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brad W, General Manager at The Brown Hotel, responded to this review, June 23, 2014
Dear Guest,
Very pleased to read of your experience with us. Our staff enjoyed your wonderful thoughts.
Please let me know if ever I may be of assistance in future.
Regards,
Brad Walker
Vice President and General Manager
bwalker@brownhotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 11, 2014

My wife and I stayed one night, but I wish we could have been there longer. We found the staff quite attentive and professional from the moment we arrived, and obviously the decor and style of the hotel is unique. I stay at plenty of stuffy five-star hotels (usually in Asia) for work and found the Brown to be a breath of fresh air. Well appointed, but felt comfortable letting my hair down. Hopefully as that part of downtown Louisville improves it will become an even more desirable place to stay.

Room Tip: Stayed on the club level, which was worth it for the breakfast.
See more room tips
  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brad W, General Manager at The Brown Hotel, responded to this review, June 16, 2014
Dear Guest,
Delighted to hear that you find us in similar category with your five star hotels in Asia.
Thank you for the kind thoughts on our staff.
Please let me know if ever I may be of assistance.
Regards,
Brad Walker
Vice President and General Manager
bwalker@brownhotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Brown Hotel

Address: 335 W Broadway, Louisville, KY 40202 (Formerly The Camberley Brown Hotel)
Phone Number:
Location: United States > Kentucky > Louisville > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 97 Hotels in Louisville
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Brown Hotel 4*
Number of rooms: 293
Official Description (provided by the hotel):
Located at the corners of Fourth and Broadway in downtown Louisville, Kentucky, The Brown Hotel is one of Louisville's most treasured landmarks. Built in 1923 at a cost of $4 million by J. Graham Brown, the hotel was a magnet for many prominent guests and celebrities during the 1920s through the 1950s. In 1971, two years after the founder passed away, The Brown closed as a hotel and later reopened as the Board of Education building. ... more   less 
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