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“Credit charges” 2 of 5 stars
Review of BEST WESTERN Airport East/Expo Center

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BEST WESTERN Airport East/Expo Center
2.5 of 5 Hotel   |   1921 Bishop Lane, Louisville, KY 40218-1901   |  
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Ranked #53 of 98 Hotels in Louisville
Louisville
1 review
“Credit charges”
2 of 5 stars Reviewed August 5, 2013

In review of the wrong credit card being chaged, customer service nor the property hotel could not hold any one person accounable for the mishap. I would not trust booking a hotel with them over the internet or even calling to communicate with an associate.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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194 reviews from our community

Traveler rating
    41
    59
    57
    24
    13
See reviews for
61
39
17
49
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • German first
  • Any
English first
French Lick, United States
1 review
2 of 5 stars Reviewed July 31, 2013

I booked a room close to the testing site of a test that I need for my job. It was about twenty address numbers away from my testing site, so I was very happy when I arrived to find out that it was next door. The outside of the hotel was nice, the check in went ok, then I got to my room. The TV remote would not change the channel, it would only blink and take you back to the same station. The problem with the remote was reported, but was not working when I left. The restaurant and bar was not very good. I had a grilled chicken sandwich that I could not bite through, and I do not think they knew what I meant when I asked for a frozen drink, with rum in it. The next morning, breakfast was fantastic and free. I have another test to take in about 4 months, I may just drive down early in the morning the next time.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwestern18076, General Manager at BEST WESTERN Airport East/Expo Center, responded to this review, August 3, 2013
Thank you for your review. We take these reviews seriously and your comments are very helpful in making improvements. We do care about our guests.
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Kansas City, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 30, 2013

Very close to the airport. A little confusing to get to the hotel, but there were additional signs to help us find our way. I'd suggest looking at mapquest/google maps prior to heading there. VERY friendly hotel staff that were amazing. Breakfast room attendants kept the food stocked well and the room clean.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwestern18076, General Manager at BEST WESTERN Airport East/Expo Center, responded to this review, August 3, 2013
Thank you for your review. We appreciate all of our guests feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Kentucky
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 29, 2013

Stayed here on July 19th, and it was a very pleasant stay. We arrived an hour before check in and the lady at the front desk allowed me to go ahead and check in, thankfully as it was very hot that day and we had two small children with us. Our family enjoyed the pool very much. The front desk staff were very professional and helpful. We weren't familiar with the area so they gave us very simple directions on how to get to restaurants and to the airport. It was a little crowded with teenage basketball players but they were all very courteous to our children while swimming and there was virtually no noise when we tucked into bed that night. I've seen a lot of people complain about outdated rooms, our room was very up to date with a flat screen television. The only problem I encountered was the bathtub. It was full of black hairs. No one in our family has black hair, so I had to wipe down and rinse the tub in hot water before we showered and I bathed the kids. That was the only problem we had. It being so small I didn't bother to complain to the front desk about it. If we are ever in the area again we will definitely stay here.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwestern18076, General Manager at BEST WESTERN Airport East/Expo Center, responded to this review, August 3, 2013
Thank you for your review. We appreciate all of our guests feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new york, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 24, 2013

the 2 rooms we stayed in were both very well kept, neat, and very welcoming. the only thing i can think about that somewhat bothered me(and this is me looking for something negative to say) is that it's quite impossible to find a cup of coffee at 2AM. but then again, who other than me wakes up in the middle of the night and decides they want coffee? The hotel was full of young basketball players(probably playing at the expo center). I was concerned the noise level would be bad. the room was sound proofed well though. didnt hear a thing from the hall while in the room. staff was extremely friendly yet professional. I will return on my next trip to kentucky

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwestern18076, General Manager at BEST WESTERN Airport East/Expo Center, responded to this review, July 25, 2013
Thank you for your review. I appreciate your feedback. We do serve coffee 24/7 in the lobby, and if for some reason you run out of coffee in the room, the front desk will be happy to supply you with more. We hope to see you again in the future!

Shannon Acton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenville, South Carolina
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 8, 2013

We had a pleasant 4 night stay. Our room was clean and comfortable. The free breakfast had a good selection of items and was satisfying. The hotel's location was also convenient as it was just off of the interstate.

We went into the exercise room, but it was cramped and smelly, so we left. Also, we weren't able to use the pool because it was only open from 9AM-9PM and we wanted to go from 9-10PM.

Overall, we enjoyed our stay at this hotel and would stay again if we are in the area and the price is right. We were able to get a nice deal and felt that the hotel was great for the price we paid.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwestern18076, General Manager at BEST WESTERN Airport East/Expo Center, responded to this review, July 25, 2013
Thank you for your review! I appreciate any and all feedback from our customers. I do apologize the fitness room was smelly, we unfortunately had a leak in the air conditioner and since then, we have had the carpet cleaned and treated. I apologize you weren't able to use the outdoor pool, and we may consider keeping it open later next season. We hope to see you again in the future!

Shannon Acton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashua, New Hampshire
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 8, 2013

Friendly and helpful staff. Reasonable rates. Must arrange transportation for your needs (public transportation network in this area is not robust), but they do provide transportation to airport. Within walking distance of a convenience store. Close to on-off ramps of highway. One exit away from large choice of restaurants. Large groups stay here & have potential to make noise, but for my visit was quiet after 10:00 pm.

Room Tip: you can ask for a room near pop machine or near an exit to parking lot
See more room tips
  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Airport East/Expo Center

Address: 1921 Bishop Lane, Louisville, KY 40218-1901
Phone Number:
Location: United States > Kentucky > Louisville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Best Value Hotel in Louisville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Airport East/Expo Center 2.5*
Number of rooms: 148
Official Description (provided by the hotel):
Experience the convenience and comfort, at your home away from home here at the BEST WESTERN Airport East/Expo Center! Situated only three miles from the Louisville International Airport, you will find this Plus hotel offers a wide variety of complimentary services, including hot breakfast, airport shuttle, high-speed wireless Internet, and park and fly. Our guests can enjoy several amenities, such as our on-site Mexican restaurant Mangos’, fitness center, outdoor pool and hot tub, business center, valet laundry service, and on site laundry facility. At this pet friendly hotel, our courteous and friendly staff will provide you with the comfort and service you would expect. This airport property is easily accessible to all of Louisville's major attractions! We are only minutes away from the Kentucky Fair and Exposition Center, Louisville Zoo, KFC Yum Center, Papa Johns Cardinal Stadium, University of Louisville, Kentucky Derby Museum, and Louisville Slugger Museum, home of the world's largest bat! Premium retail shopping, dining and entertainment are also just minutes away! Whether you are visiting for business or leisure, we've got you covered.Come and take a peek at our beautiful facility, well equipped to satisfy all of our guests needs. Make your Louisville getaway an enjoyable and memorable experience, here at the BEST WESTERN Airport East/Expo Center, when only the best will do. ... more   less 
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Also Known As:
Best Western Airport East Hotel Louisville
Best Western Louisville
Louisville Best Western
Best Western Hotel Louisville

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