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“Not impressed” 2 of 5 stars
Review of BEST WESTERN Airport East/Expo Center

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BEST WESTERN Airport East/Expo Center
2.5 of 5 Hotel   |   1921 Bishop Lane, Louisville, KY 40218-1901   |  
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Stay 2X get $50 gift card
Ranked #51 of 97 Hotels in Louisville
Warren, Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Not impressed”
2 of 5 stars Reviewed July 4, 2013

Our stay was on June 28/29/2013 after staying at the Best Western in Georgetown the night before. Ok, upon arrival we were told our request could not be honored having the two king bed rooms on the first floor because they were just too busy. We booked the rooms over a month in advance so you would have expected that to happen. Our two rooms ended up being on the second floor for the stay and we could live with that. Upon exiting the elevator the halls on the second floor smelled bad and were very hot. We got to the room and the carpeting had a large rip in it that had been sewed up but a large ridge was protruding upwards. We then noticed the wall paper had patches all over and the window curtain had large tears in it. Our view from the window was several paint cans,a paint pan, and a broken lawn chair on the ground below. Now that was not the view we were looking for. The saving grace was the room was clean! At least the cleaning staff had it together but the maintenance staff... not so much.
Bed time revealed the bed was comfortable however the a/c unit roared like the rain and wind in a hurricane. The morning shower was a challenge as the shower had a two handled water valve that was almost impossible to adjust the water temperature. Ok, down to the pool to swim before we are off for the day. Scratch that idea as the pool is only open from 9 am to 9 pm. Guess you have to modify your plans to fit the hotels set pool hours. Plain ridiculous. Now breakfast was like playing musical chairs as there was no place to sit. By the way, the food was so-so and the "hot food" was lukewarm. Guess that is why the microwave was invented!
The good point of the hotel was it was close to the track and zoo so travel time was short; however, we were in no hurry to get back to the motel considering the above! The second night was no better but at least we were able to find a table to eat the next morning without another round of musical chairs.
The bottom line is this a poorly maintained Best Western. We gave it a chance but never again. After looking at some of the reviews from others who stayed at the same time we did it sure seems they were as unimpressed as we were. I did take the time to answer a survey for the motel that Best Western emailed me about our stay. I stated the same as the above and received an email back from the hotel general manager Shannon Acton that was a generic form letter stating she apologized for not reaching are expectations and hoped we would give them another chance by staying there again. She did not address any of the above concerns. Now if I was the motel manager I would be embarrassed to rent rooms in this condition but not Shannon. You go girl! Guess repeat customers are not a concern at that hotel. Guess that is why I am not a hotel general manager!
To sum it up, find a better hotel that cares about its customers and wants you to come back!

  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

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219 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • German first
  • Any
English first
St Charles, MO
Top Contributor
78 reviews 78 reviews
16 hotel reviews
Reviews in 30 cities Reviews in 30 cities
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed June 29, 2013

This hotel was basically ok. Our biggest problem was that our non-smoking room was in a hallway with many smoking rooms across the hall and next door! What were they thinking?! The smell permeates everything! The room was clean just smelly! I would not stay here again.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 17, 2013 via mobile

Stayed 2 nights at this Best Western property and the first thing that catches my eye is old and very outdated lobby. Rooms were so-so, nothing special but at least they were passable as far as cleanliness. Pool area outside is very nice and well taken care of. Breakfast was free so its hard to complain to much but 50% of the "hot" I had to remicrowave myself. We only paid $59 a night when we booked so I wasn't expecting much but I still will try something a little more upscale next time I'm in the area and pay a little bit more.

  • Stayed June 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ashland, Kentucky
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 23, 2013

We spent one night at this Best Western (and we would've gladly stayed longer). The hotel was very clean, had a great breakfast and we got it for a great price! Had a bar/restaurant attached to it called Mangos. We had a beer and chips and salsa before heading out for the night and enjoyed our experience. We would gladly stay there again!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 9, 2013 via mobile

A outstanding property only 3-4 miles from Churchill downs. We honestly picked due to rate tier and were totally happy. Beautiful new hallways and landscape freshly done. FREE great cont brek too. Just a nice clean ,well organized value in louisville

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Airport East/Expo Center

Address: 1921 Bishop Lane, Louisville, KY 40218-1901
Phone Number:
Location: United States > Kentucky > Louisville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Best Value Hotel in Louisville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Airport East/Expo Center 2.5*
Number of rooms: 148
Official Description (provided by the hotel):
Experience the convenience and comfort, at your home away from home here at the BEST WESTERN Airport East/Expo Center! Situated only three miles from the Louisville International Airport, you will find this Plus hotel offers a wide variety of complimentary services, including hot breakfast, airport shuttle, high-speed wireless Internet, and park and fly. Our guests can enjoy several amenities, such as our on-site Mexican restaurant Mangos’, fitness center, outdoor pool and hot tub, business center, valet laundry service, and on site laundry facility. At this pet friendly hotel, our courteous and friendly staff will provide you with the comfort and service you would expect. This airport property is easily accessible to all of Louisville's major attractions! We are only minutes away from the Kentucky Fair and Exposition Center, Louisville Zoo, KFC Yum Center, Papa Johns Cardinal Stadium, University of Louisville, Kentucky Derby Museum, and Louisville Slugger Museum, home of the world's largest bat! Premium retail shopping, dining and entertainment are also just minutes away! Whether you are visiting for business or leisure, we've got you covered.Come and take a peek at our beautiful facility, well equipped to satisfy all of our guests needs. Make your Louisville getaway an enjoyable and memorable experience, here at the BEST WESTERN Airport East/Expo Center, when only the best will do. ... more   less 
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Also Known As:
Best Western Airport East Hotel Louisville
Best Western Louisville
Louisville Best Western
Best Western Hotel Louisville

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