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“Very nice, and very close” 4 of 5 stars
Review of Hyatt Regency Louisville

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Hyatt Regency Louisville
3.5 of 5 Hotel   |   311 South 4th Street, Louisville, KY 40202   |  
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Ranked #33 of 97 Hotels in Louisville
GreenLeadersSilver level
Dayton, Ohio, United States
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
“Very nice, and very close”
4 of 5 stars Reviewed June 18, 2014

This hotel was reasonably priced, and very nice with regard to accommodations. However, where this place really gets its rating is location and service. The building is right next door to Fourth Street Live. The staff is super helpful and very accommodating.

Room Tip: Ask for a high floor with a river view.
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  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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497 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
Date | Rating
  • Dutch first
  • English first
  • French first
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English first
Shepherdsville, Kentucky
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 17, 2014

This is by far the best hotel experience I have had. My girlfriend and I books the romance package for our night out. Great customer service, from bellhop to room service, to the desk clerks! One of the very few rooms in Louisville that still allows smoking but thanks to their upgrades, couldn't smell any smoke even after smoking all night (have since quit smoking and went to v2 ecigs). Highly recommend!!

Stayed March 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gaithersburg, Maryland
Top Contributor
93 reviews 93 reviews
21 hotel reviews
Reviews in 34 cities Reviews in 34 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed June 17, 2014

The hotel has been remodeled, but there are some remaining unmodernized elements like bathtubs and tile. The rooms are spacious. The location is fairly central so that city sightseeing is within walking distance, and the visitor's center is right next door. Every staff member I encountered was friendly and helpful.

Stayed June 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beijing, China
Senior Contributor
48 reviews 48 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed June 17, 2014

Great if you're in town for a Louisville basketball game or need easy access to the convention center - or you're just exploring Louisville! In the middle of their downtown area, just a block away from 4th Street Live which is a fun, albeit tourist-y, bar area complete with the PBR Bar and its mechanical bull. A lot of dining options in the area and walking distance to the KFC Yum Center.
Rooms are nice - what you expect for the price - the bathrooms are clean and the towels were fluffy. No robes but we called for them and they came right away. If you have AAA membership (and other applicable memberships), the breakfast buffet at Sway will be free and it will be delicious and you can have pancakes or waffles (maybe eggs too) made to order. There is also a bar that I did not frequent but the boys did and they quite enjoyed it so perhaps worth checking out.
It was a bit loud sometimes in the hallways at night and it didn't bother me but it might bother others. You can valet or you can self park - the Hyatt will give you a little card with directions (Turn right on 4th, right on Market, right on 3rd, right on Jefferson, take immediate left into Hotel Parking entrance). A lot of one ways as can be expected in downtown areas.

  • Stayed January 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Chattanooga, Tennessee
Top Contributor
141 reviews 141 reviews
44 hotel reviews
Reviews in 65 cities Reviews in 65 cities
101 helpful votes 101 helpful votes
4 of 5 stars Reviewed June 16, 2014

I have stayed at the Hyatt Regency Louisville several times and feel the need to share the pros and cons of my many stays.

PROs
Location: If you are going to Louisville to take advantage of 4th St. Live and other downtown attractions, this is the perfect hotel for you. It is situated a block away from where the street gets closed off for concerts, a variety of restaurants, etc, which means you can either walk right out your door to the action or even see quite a bit from your room if you're on that side of the hotel. If you don't like noise, ask when you're checking in if there will be a concert. If so, ask for a room facing the other direction.

Customer Service: Hyatt is usually good in this area, but Louisville tops them all. Whether it was a room request, a parking issue, a restaurant suggestion, or just a friendly welcome back at the end of a long day, this Hyatt crew was amazing. The people in my large group felt the same way.

The Rooms: As always, the Hyatt bed is firm and comfortable with ample plump pillows, and most of the rooms have great views of either the city or the river. They have positioned the bed in many of the rooms to face the window, which provided for me a glorious sunrise to wake up to in the morning. It was a clean, though sparsely furnished room.

CONs:
The Rooms: I tend to judge a hotel by the bathrooms, and while this Hyatt has done its best to renovate within the parameters given (it's not a new hotel), there are a couple of things they could improve. Mainly, they could provide better towels. I was surprised by the thinness of the towels provided for me, especially since most Hyatts have upgraded in this area. The shower is in an older tub with an older shower head, but the water pressure was fine, even on the top floor, and it was clean. This is no fault of this particular Hyatt, but the amenities provided are Hyatt's new-ish scent, which smells much like the soap from a roadside motel. No longer do they have the distinctive White Ginger products. Bring your own soap if you can. They do provide toothpaste, and they brought me a robe upon request.

About the room, I mentioned before that it was sparsely furnished. With the new bed arrangement, there is a massive area with nothing. It feels empty, not homey. Their chairs, both desk and arm, were older and worn. They would be fine in most hotels, but this is a Hyatt Regency.

The Small Things: As a Hyatt Regency, it should have a Regency Club. But it doesn't. If it does, it wasn't offered. Instead, they do offer snacks and drinks every afternoon in the lobby, which is a nice touch.

Not such a small thing is the missing jacuzzi. They used to have one but took it out. It's nice to sit in a hot tub after a long day out on the town. Others in my large group were similarly disappointed.

I would also expect a large downtown hotel to have a spa of some kind. I wanted to book a massage, as I do most of the time I stay at a Hyatt, but the option was not available. I had to drive six miles away.

It's the little things that differentiate a luxury hotel from just a hotel. And the Hyatt Regency is just a hotel, albeit a good one. I would definitely recommend it. I have stayed there multiple times and will stay there again. It is clean, comfortable, convenient, and accommodating.

  • Stayed June 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 11, 2014 via mobile

My boyfriend and I stayed here and we had the best service and the room was really nice! I'll definitely stay here again. I booked the hypoallergenic room and had no issues with my allergies. This was my boyfriends first time in Louisville and he wants to stay there again.

Stayed November 2013, traveled as a couple
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Powell, Tennessee
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 8, 2014

Good place to stay convenient to the downtown area, rooms are big enough, comfortable bed and able to sleep without outside or inside noises heard! By odd circumstance this was my 3rd trip to Louisville in a year, stayed at various hotels in that area and By Far this was the best. Very accommodating staff in lobby, valet service and restaurant, food good and reasonably priced. Would certainly stay there again!

  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Louisville

Address: 311 South 4th Street, Louisville, KY 40202
Phone Number:
Location: United States > Kentucky > Louisville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Louisville
#22 Romantic Hotel in Louisville
#27 Business Hotel in Louisville
#31 Family Hotel in Louisville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hyatt Regency Louisville 3.5*
Number of rooms: 393
Official Description (provided by the hotel):
Open-Atrium style property, 393 guestroom hotel. Property features complimentary Hyatt Stay Fit Gym access, coffee maker, hair dryer, high speed wireless Internet and voice mail. High-speed access in meeting room and guestrooms. Connected by skywalk to the Kentucky International Convention Center and 4th Street Live!, Louisville's newest entertainment venue with over 300,000 square feet of specialty restaurants, bars and retail. Hotel is minutes from Churchill Downs, Papa John's Football Stadium and Louisville International Airport. Walk to Waterfront Park, Muhammad Ali Center, Slugger Field, Frazier Historical Arms Museum, Louisville Science Center, Actors Theater, Louisville Slugger Museum & Factory, Kentucky Center (home of the touring Broadway Shows, Louisville Orchestra and Ballet, and art galleries). ... more   less 
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Also Known As:
Hyatt Regency Louisville Hotel Louisville
Louisville Hyatt Regency
Hyatt Louisville Ky

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