My family and I stayed here in June with my son for his University of Louisville freshman orientation (see previous nao7 review). This time it was just my son and I on 8/14-8/15 and I was leaving him there for the 2012-2013 school year.
Reservations was once again amazing! I received a great UofL discount over the phone. When I arrived for check-in, I was given a $20 room credit because they had to put me in a double room with a river view (My request for a king room could not be met due to overbooking). I was also given complimentary access to wi-fi. The staff was very polite, especially Angie at the front desk. She gave me some great advice about being a mom dealing with my firstborn going to college. When I came back from dropping him off, Angie asked if I was alright, gave me a hug and let me cry on her shoulder for several minutes. She also treated me to breakfast and said I could order anything I wanted. Also, Samara and the entire restaurant staff comforted me, waited patiently to for me stop crying and get through my order and then had it sent up to my room. When Ernest arrived with breakfast (less than 20 mins later), it was hot, delicious, plentiful and the best breakfast I had ever eaten in a very long time (see picture). Before he left, he asked if I was okay and let me know that UofL was a excellent school, that Louisville is a great city and that everything was going to be alright.
The Hyatt staff went above and beyond reasonable hospitality. I will never forget the compassion and kindness they showed towards me. The Hyatt Regency is officially my Louisville home away from home. Job well done. Keep up the excellent service!
- Official Description (provided by the hotel):
- Open-Atrium style property, 393 guestroom hotel. Property features complimentary Hyatt Stay Fit Gym access, coffee maker, hair dryer, high speed wireless Internet and voice mail. High-speed access in meeting room and guestrooms. Connected by skywalk to the Kentucky International Convention Center and 4th Street Live!, Louisville's newest entertainment venue with over 300,000 square feet of specialty restaurants, bars and retail. Hotel is minutes from Churchill Downs, Papa John's Football Stadium and Louisville International Airport. Walk to Waterfront Park, Muhammad Ali Center, Slugger Field, Frazier Historical Arms Museum, Louisville Science Center, Actors Theater, Louisville Slugger Museum & Factory, Kentucky Center (home of the touring Broadway Shows, Louisville Orchestra and Ballet, and art galleries). ... more less
- Reservation Options:
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- Also Known As:
- Hyatt Regency Louisville Hotel Louisville
- Louisville Hyatt Regency
- Hyatt Louisville Ky