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“nice for a family” 4 of 5 stars
Review of SpringHill Suites Louisville Downtown

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SpringHill Suites Louisville Downtown
3.0 of 5 Hotel   |   132 E Jefferson, Louisville, KY 40202 (Central Business District)   |  
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Ranked #40 of 95 Hotels in Louisville
Independence, Iowa
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
“nice for a family”
4 of 5 stars Reviewed July 21, 2014

Family of 4 stayed here while spending one night in Louisville. Hotel was clean with 2 beds and pull out sofa in our room. There was free wifi, which is a must! The parking was also free, which was nice. Breakfast was good with limited choices. Staff were very accomodating to us. We chose a downtown location because we wanted to be within walking distance of the Louisville slugger museum. However, if I stayed there again, I think that I would choose to stay outside the downtown area and drive in to downtown area, as parking did not seem to be a problem. Much of the downtown area has been renovated and it was a clean area. However, there were not many people walking around and I wouldn't have felt comfortable as a tourist walking around the area on my own.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debbie S, General Manager at SpringHill Suites Louisville Downtown, responded to this review, July 22, 2014
Dear tjnels,

Thank you for the 4 star review, i realy appreciate you taking the time to post your comments about your stay with us.
Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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180 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
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English first
Woodridge, Illinois
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 21, 2014 via mobile

The building is very nice and so was the receptionist. She worked well, was happy, and was excited about our upcoming trip. The room was gorgeous, we loved the modern flair even though the sink in the toilet room was a bit small. ( The other one was fine.) There was plenty of space and I slept well, my brother on the other hand did not due to having to sleep on the rickety old pullout couch. Breakfast was ok, nothing great but we all had fun. I will definitely stay here again the next time I go to Louisville.

Stayed July 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debbie S, General Manager at SpringHill Suites Louisville Downtown, responded to this review, July 22, 2014
Dear 15khoff,

Thank you so much for the review of your recent stay with us, i'm sorry to hear that your brother did not sleep so well on the pull out couch, we are actually replacing them all in November, so hopefully the next time you stay with us, he will have a better experience.
Regards,
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Bloomington, Indiana
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 12, 2014

Stayed with my family while in Louisville. Staff was very friendly and helpful. Rooms were spacious and spotless. Great complimentary breakfast. Loved the fresh watermelon. Would definitely stay again and recommend to anyone looking for something in the area.

Stayed July 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debbie S, General Manager at SpringHill Suites Louisville Downtown, responded to this review, July 22, 2014
Dear SilverSpring812,

Thank you so much for taking the time to post such a raving review about your stay with us. We really due appreciate the feedback. We look forward to welcoming you back, next time you are in Louisville !
Regards,
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Thornhill
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 8, 2014

Well located downtown. BUT - Room design has bed facing washroom directly at foot of bed. Not appetizing sight or location. Took 7 hours to adjust thermostat to correct air condition temperature. Front desk explained because thermostat reads HALL temp NOT room temp!! Couldn't get COLD water out of tap regardless of how long water ran. Was on 4th floor. Wi-Fi when/if it worked was EXTREMELY slow. Spent 5 nights here and would have appreciated housekeeping do more than just make the bed and change linens. A vacuuming now and then would have been appreciated. Complimentary breakfast ending at 9:00am weekdays is too early. Should be open at least to 10:00am as it is on weekends. On Saturday, breakfast area overrun with huge crowd but only ONE person on duty to stock and clean. Truly felt sorry for her being overwhelmed this way. Front desk staff always cheerful and helpful. Would still stay at Marriott properties in future but would hesitate returning to this one.

Room Tip: Ensure you're comfortable with this type of room layout before booking/staying
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  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debbie S, General Manager at SpringHill Suites Louisville Downtown, responded to this review, July 10, 2014
Dear Sam J,

Thank you so much for taking the time to post comments about your recent stay with us. I am sincerely sorry that we did not meet your expectations this time. I will be sharing your comments with the team so that we can ensure this does not happen in the future.
Regards,
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Overland Park, Kansas
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 5, 2014

After explaining a bad experience at a nearby hotel the night before, the staff here went above & beyond to save our weekend in Louisville. Each employee we encountered was so very polite. Our suite was classy, comfortable, and spotless. The one-way streets made it hard for us to remember where and when to turn to get back to the hotel, but that was our problem, not there's. Almost everything we wanted to see and do in downtown Louisville, was within a comfortable walking distance of the Springhill Suites. The complimentary breakkfast was plentiful and delicious, and the dining area was very clean and beautifully decorated. I would highly recommend this company and this hotel, as we intend to stay here anytime we're in Louisville.

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debbie S, General Manager at SpringHill Suites Louisville Downtown, responded to this review, July 10, 2014
Dear Swizzlestick68,

Thank you so much for the raving review of your recent stay with us, i truly appreciate you taking the time to recognized the fantastic associates that we have here. I am thrilled to hear that we are now your hotel of choice in Louisville. My team and i look forward to welcoming you back next time !
Regards,
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Owensboro, Kentucky
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 25, 2014

The SpringHill Suites is a great hotel in downtown Louisville. The rooms are bright and modern and very clean. The beds were very comfortable and we looked forward to the delicious breakfast each morning. We were there for an extended stay and the staff was very professional and beyond helpful. From management to housekeeping we were treated like true "guests". It was by far the best hotel experience we have ever had. I would highly recommend this hotel!

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debbie S, General Manager at SpringHill Suites Louisville Downtown, responded to this review, July 2, 2014
Dear Kathy,

Thank you so much for the Raving review of our hotel. It was truly an honor to host your family during your stay with us. I will be sure to share you review with the team, they will be thrilled to hear that they truly made a difference in your stay.
Thank you again, we really do appreciate the feedback.
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Top Contributor
56 reviews 56 reviews
39 hotel reviews
Reviews in 38 cities Reviews in 38 cities
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed June 17, 2014

There is nothing really wrong with this hotel. It’s new, it’s clean, the rooms are big with a separate seating area, the breakfast is nice, but it’s just not special. Your big room will have the view of a brick wall, highway or parking lot. Your front desk staff will be extraordinarily polite and helpful and young. It is very obvious that this is a stepping stone on the management path for the Marriot Group. It’s within walking distance to the Fourth Street entertainment area and the Riverfront, but just far enough away to give you a second thought about venturing out-alone-at night. If I was traveling with my husband, I would stay here again. If I travel alone, I would stay in a less secluded area. I’m not saying its not safe, it is just not a comfortable walk to the closest restaurant.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debbie S, General Manager at SpringHill Suites Louisville Downtown, responded to this review, June 20, 2014
Dear KwoodRochester,

Thank you so much for posting such a detailed review of your recent stay with us. My team and i are always looking for ways to improve our service and we really appreciate the feedback.
Regards,
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Additional Information about SpringHill Suites Louisville Downtown

Address: 132 E Jefferson, Louisville, KY 40202
Location: United States > Kentucky > Louisville > Central Business District
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Romantic Hotel in Louisville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Louisville Downtown 3*
Official Description (provided by the hotel):
The Springhill Suites Louisville Downtown is just a short walk to the entertainment and dining options found at 4th Street Live and convenient to Churchill Downs, the Louisville Slugger Museum, and the city's waterfront. Guest rooms feature complimentary high-speed Internet Access, luxury bedding, a microwave, mini-fridge, and cable TV. The property also offers a complimentary new breakfast buffet, an indoor pool, and fitness room. ... more   less 
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Also Known As:
Springhill Suites Louisville Downtown Hotel Louisville

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