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“Marriot Training Ground” 3 of 5 stars
Review of SpringHill Suites Louisville Downtown

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SpringHill Suites Louisville Downtown
3.0 of 5 Hotel   |   132 E Jefferson, Louisville, KY 40202 (Central Business District)   |  
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Ranked #39 of 98 Hotels in Louisville
Top Contributor
55 reviews 55 reviews
38 hotel reviews
Reviews in 38 cities Reviews in 38 cities
79 helpful votes 79 helpful votes
“Marriot Training Ground”
3 of 5 stars Reviewed June 17, 2014

There is nothing really wrong with this hotel. It’s new, it’s clean, the rooms are big with a separate seating area, the breakfast is nice, but it’s just not special. Your big room will have the view of a brick wall, highway or parking lot. Your front desk staff will be extraordinarily polite and helpful and young. It is very obvious that this is a stepping stone on the management path for the Marriot Group. It’s within walking distance to the Fourth Street entertainment area and the Riverfront, but just far enough away to give you a second thought about venturing out-alone-at night. If I was traveling with my husband, I would stay here again. If I travel alone, I would stay in a less secluded area. I’m not saying its not safe, it is just not a comfortable walk to the closest restaurant.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debbie S, General Manager at SpringHill Suites Louisville Downtown, responded to this review, June 20, 2014
Dear KwoodRochester,

Thank you so much for posting such a detailed review of your recent stay with us. My team and i are always looking for ways to improve our service and we really appreciate the feedback.
Regards,
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193 reviews from our community

Traveler rating
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    81
    39
    7
    6
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Orlando, Florida
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 11, 2014

The rooms look very modern with a nice sitting area and comfy bed. There is a fridge and microwave which is a huge plus for me. The gym is great! I was able to work every thing I needed to successfully. There was no bench though. The pool looked very inviting and not too small. They have the best breakfast of any hotel I've been to! All around a great place to stay.

Stayed June 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debbie S, General Manager at SpringHill Suites Louisville Downtown, responded to this review, June 12, 2014
Dear Johnacemagic,

Thank you so much for the raving review of you recent stay with us, we really do appreciate your feedback and look forward to welcoming you back, next time you are in Louisville.
Thank you again,
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New York City, New York
Top Contributor
58 reviews 58 reviews
24 hotel reviews
Reviews in 28 cities Reviews in 28 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed June 11, 2014 via mobile

The hotel was pretty basic, which is fine for business travel needs. The room was clean. It came equipped with a microwave and refrigerator. The sitting area was nice to have. The TV was placed between the bed and sitting area, making it a bit inconvenient to watch from either. I wasn't a huge fan of the split bathroom design as it made both the shower and toilet areas feel a little cramped. The room to me felt overall bare. The gym was decent. Dumb bells ranging from 10-50lbs. and a dual pulley machine. On the cardio side, there are three treadmills, three ellipticals, and and exercise bike on the cardio side. An indoor pool sits on the other side of the gym. Expect to pay for parking at check in if you drive. The second floor has breakfast each morning (scrambled eggs, sausage, cereal, fruit, etc.) it's in easy walking distance to a bunch of restaurants, including 4th street. Overall not a bad stay for business. If I was coming as a weekend getaway with my family or just a significant other, I'd probably look elsewhere.

Stayed June 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debbie S, General Manager at SpringHill Suites Louisville Downtown, responded to this review, June 12, 2014
Dear FitnessTravels,

Thank you so much for posting such a detailed review of your stay, as a senior contributor, your opinion is highly valved by us and i really appreicate you providing your feedback.
Regards,
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Chicago, IL
Top Contributor
419 reviews 419 reviews
40 hotel reviews
Reviews in 118 cities Reviews in 118 cities
208 helpful votes 208 helpful votes
4 of 5 stars Reviewed June 6, 2014

The Springhill suites is located within decent walking distance of the central business/tourism area as well as the up and coming Nulu neighborhood. It is easily accessed from the interstate, and some of the rooms have this view. There is a parking garage attached. The noise level is not too bad.
The rooms have nice features, and are large. The breakfast area is nice, offers a decent variety, but is fairly cold and can get crowded.
There were some communication issues with the front desk staff when we inquired about extending our stay. Hopefully this will be addressed.
A good place to stay while in Louisville, even if just passing through.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debbie S, General Manager at SpringHill Suites Louisville Downtown, responded to this review, June 9, 2014
Dear Hectorsmom,
Thank you for taking the time to post a review on your recent stay with us at the Springhill Suites Louisville Downtown. My team and i really appreciate the honest feedback about your stay.
We look forward to welcoming you back, next time you are in Louisville.
Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Senior Contributor
34 reviews 34 reviews
26 hotel reviews
Reviews in 26 cities Reviews in 26 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed June 2, 2014

The room was a large suite, living area separated by a partition. Separate toilet area from the tub/sink area was convenient. Very clean, quiet on 7th floor. Air conditioning worked well. No complaints at all. The front desk staff helped us scout out a nice running route which took us over a pedestrian bridge to Indiana (5 mile out and back). It is only a 5-10 minute walk to the bars and restaurants. The breakfast was ok, nothing great, but complimentary.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debbie S, General Manager at SpringHill Suites Louisville Downtown, responded to this review, June 5, 2014
Dear Giftgrrl,
Thank you so much for taking the time to post a review of your recent stay with us. I am thrilled that you gave us a 5 Star rating and really do appreciate the hnest review of the hotel.
Thank you again,
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1 review
1 of 5 stars Reviewed May 29, 2014

I made reservation at this hotel for June 2014.. When I called to cancel these arrangements after finding out that she booked us in the wrong hotel. the rep was rude and hung up on me as soon as she found the reservation number. Totally unacceptable customer service.

Stayed May 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debbie S, General Manager at SpringHill Suites Louisville Downtown, responded to this review, June 5, 2014
Dera Darren B,
Thank you for your post,i sincerely apologize for your experience. I would really like to investigate what happened and who you spoke with. If you would like to contact me directly i can assure you i will address the situation immediately. I can be reached directly at 502-855 5000.
I look forward to hearing from you.
Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gelnhausen, Germany
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 27, 2014

I stayed in this hotel for just over a month. Staff is very professional and always friendly and willing to help. Rooms are clean, big and well maintained. Cleaning staff does a nice job and even adds extra touches with towel art animal forms in your room (always put a smile on my face). Location is very convenient to downtown. You can walk just about everywhere. Breakfast is ok...nothing elaborate by any means. Overall, I would recommend this hotel to others.

Room Tip: I think higher is quieter.
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  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debbie S, General Manager at SpringHill Suites Louisville Downtown, responded to this review, May 29, 2014
Dear Peterpilot379,

Thank you so much for the Raving Review of your recent stay with us, i cannot tell you how much i appreciate you taking the time to post your review. I will be sharing your comments with the team and let them know how much they impacted your stay with us.
Thank you again,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Louisville Downtown

Address: 132 E Jefferson, Louisville, KY 40202
Location: United States > Kentucky > Louisville > Central Business District
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #39 of 98 Hotels in Louisville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Louisville Downtown 3*
Number of rooms: 198
Official Description (provided by the hotel):
The Springhill Suites Louisville Downtown is just a short walk to the entertainment and dining options found at 4th Street Live and convenient to Churchill Downs, the Louisville Slugger Museum, and the city's waterfront. Guest rooms feature complimentary high-speed Internet Access, luxury bedding, a microwave, mini-fridge, and cable TV. The property also offers a complimentary new breakfast buffet, an indoor pool, and fitness room. ... more   less 
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Also Known As:
Springhill Suites Louisville Downtown Hotel Louisville

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