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“RIGHT by thy airport” 4 of 5 stars
Review of Springhill Suites Louisville Airport

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Springhill Suites Louisville Airport
3.0 of 5 Hotel   |   820 Phillips Lane, Louisville, KY 40209 (Fairgrounds)   |  
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Ranked #31 of 98 Hotels in Louisville
Chicago, Illinois
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
“RIGHT by thy airport”
4 of 5 stars Reviewed April 8, 2014

Driving home from Florida this was an easy exit off the expressway. Very convenient location, hotel is not big but conveniently laid out. Family of 5 had a suite and it was perfect. Two beds and a pull out couch. Breakfast was nice. Only disadvantage was the airport noise and traffic.

Room Tip: overlooks two parking lots so not a view.
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  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James S, Front Office Manager at Springhill Suites Louisville Airport, responded to this review, April 10, 2014
Thank you so much for your feedback. I am sorry for the Airplane noise that does come at times with our property. Hopefully it was not to bad. Thank you for staying with us.
Sincerely Simone Mangold FOM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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119 reviews from our community

Traveler rating
    51
    44
    17
    4
    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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English first
Louisville, Kentucky
1 review
5 of 5 stars Reviewed March 30, 2014

We do not have enough words to express the quality of our experience... Our family came to Louisville to handle some very important business that required a last minute stay. The online experience was quick and easy - upon arrival we were greeted with such warmth and appreciation. It seemed as if they were expecting us and knew that we were "weary travelers". On Sunday after checking out but before we left the property, we learned that we were going to have to be local for additional days. The hotel staff was more than accommodating. It felt like we were at a relative's house who was not ready for us to leave. Everyone from our room cleaning professional (Earlene) to the front desk personnel (Erica) right to the housekeeping supervisor (Pam) made us feel at home. We have a lot of business here in Louisville and those three have made this our permanent location for lodging when we are in the area. Thank you for serving us and "We'll See ya soon"!

~The Funderbirks

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James S, Front Office Manager at Springhill Suites Louisville Airport, responded to this review, April 10, 2014
Thank you so very much for you great feedback. I will make sure that i will let Earlene, Pam and Erika know about the impact they had on you. Thank you so much! We are looking forward serving you again here at Springhill Suites in the near future.
Sincerely Simone Mangold FOM
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charlotte nc
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 23, 2014

We stayed two nights at this hotel and have nothing but positive things to say about the staff service and the location. It was a very busy weekend with a large convention in town but the staff was very helpful in helping us navigate around town.
The room was spotless and very comfortable.
Two thumbs Up for this hotel. We will definitely stay here on our next trip.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James S, Front Office Manager at Springhill Suites Louisville Airport, responded to this review, April 10, 2014
Thank you very much for your kind review. We appreciate any and all Feedback and are looking forward seeing you again in the near future.
Sincerely Simone Mangold FOM
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Bluefield, Virginia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 4, 2014

Stayed here one weekend while visiting with a few friends. Everything was pretty great (except for the large crowds of teens in town for some kind of camp function, but the hotel had nothing to do with that). The location is good for walking around downtown, which I enjoy. The only real complaint I have was the shower. The water pressure was abnormally low. It was actually hard to get enough water in your cupped hands to get shampoo out. And the floor of the shower was pretty slippery, I had a few close calls with that. Don't go here expected a luxurious shower and you should be fine.

  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James S, Front Office Manager at Springhill Suites Louisville Airport, responded to this review, March 18, 2014
Thank you for the feedback. We have adressed it and getting it corrected. Thanks again for staying with us.
Sincerely Simone Mangold
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 10, 2014

Myself, my wife, and various family members recently had occasion to spend a few days at the Springhill Suites, near the airport, in Louisville,KY. The facility and room accomodations were immaculate, while the continental breakfast was the most expansive I've ever encountered during my travels. The staff were friendly, knowledgeable, and eager to make our stay as comfortable as possible. Upon my request,they even went out of their way to ensure all of my relatives had rooms on the same floor. I will be returning to Louisville in June of this year, and will definitely make it a point to book reservations at Springhill Suites.

Room Tip: All rooms are exceptional.
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  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James S, Front Office Manager at Springhill Suites Louisville Airport, responded to this review, March 18, 2014
Thank you very much for taking the time and writing your kind review. It was our pleasure putting your family together. We are looking forward seeing you again in June. Thanks again for your visit here at Springhill Suites Louisville Airport.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tinley Park, Illinois
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 18, 2014 via mobile

Loud heater kept me up most of the night. Needs updating, shower area needs detailed cleaning. Staff was friendly with the exception of breakfast staff who was rude and annoyed that we showed up 5 minutes late, with plenty of food still available.

Stayed January 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James S, Front Office Manager at Springhill Suites Louisville Airport, responded to this review, January 20, 2014
Thank you for your feedback!
I hope you let the Front Desk know about the Heater and Shower Issue so we can get it adressed with the apropriate departments. I am sorry that it was not properly maintained to begin with. I am truly sorry about the Breakfast Attendent. She is usually a very fun and outgoing individual and it happens to her all the time that people run 5min late. Please feel free to contact me on Property if you would like to give me a bit more specific details.
However, thank you for staying with us and chosing Springhill Suites. We apreciate your business and hope to see you in the future. Sincerely, Simone Mangold FOM
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Top Contributor
99 reviews 99 reviews
43 hotel reviews
Reviews in 43 cities Reviews in 43 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed November 8, 2013

I stayed here for a night and had a good experience. The staff was very friendly and accommodating. They even packed me a breakfast to go when I told them I had to leave before breakfast started. The location is convenient to get to the airport. Not many places to eat nearby but they do have a shuttle to take you around the immediate area.

Stayed November 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James S, Front Office Manager at Springhill Suites Louisville Airport, responded to this review, November 11, 2013
Thank you for your review. I hope you enjoyed your Breakfast to go. It was great having you here and we are looking forward seeing you again in the future. Sincerely Simone Mangold
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Springhill Suites Louisville Airport

Address: 820 Phillips Lane, Louisville, KY 40209
Location: United States > Kentucky > Louisville > Fairgrounds , South Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Family Hotel in Louisville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Springhill Suites Louisville Airport 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Springhill Suites Louisville Airport Hotel Louisville

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