So we had a couple of hours in Louisville before moving on and decided to tour Old Louisville. After the neighborhood website took us to the wrong address for their HQ we found their offices being worked on and a woman who couldn't tell us anything about the sites and just gave us a photocopied guide. Conrad-Caldwell mansion nearby had a sign saying it was open at noon. It was a 11:15 so we walked around some and waited on the porch. At 12 a lady came out and told us tours were at 1. When we explained our situation about leaving town and having waited because of the sign, she simply sniffed "The sign is wrong" in a manner that made it feel like it was somehow our fault. And so after encountering only friendly people in Louisville we left with a bad taste in our mouth. This is how to do heritage tourism all wrong.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 26, 2013
We are so sorry for the problems you had when visiting Louisville. While we strive to be available for tours whenever visitors arrive, we are a small organization and do not have enough staff to accommodate tours throughout the day. We have removed the hours on our sign, so as to not cause such problems in the future. Note also that the person who answered the door is no longer at the Museum.
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I hope that you will give the Conrad-Caldwell House Museum another chance if you are ever back in the city! I do recommend that you check our website or Facebook page, or call first, just to make sure we are open. And remember that we will make appointments for groups in advance for other days and times.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.