My family stayed at this hotel as a half-way point on a road trip. We were here on a Saturday night, and then on a Friday night, two weeks apart. Both times, we had trouble with our check-in. On our first stay, the young man at the desk took a VERY long time to check us in, and we were the only ones waiting. After he gave us the keys and we started to get our luggage, he said, "Wait, I need to give you a different room." So we had to go through the whole process all over again.
Once we got to our room on the third floor, we were impressed by the cleanliness, except for the large wet spot on the carpet. We assumed it was because of a spill that had been cleaned up, and we didn't complain. The rest of the room was nice and clean. The bathroom is a fine size but rather dark, especially when showering. The air conditioner is quite noisy, and we found the beds to be hard and uncomfortable.
On our second stay, we were checked in by a young lady who was pleasant, but perhaps in training because the manager was behind her. When making our reservations, we had requested a room FAR from the elevator on an upper floor. What we got was a room right ACROSS from the elevator on the 2nd floor. I went down to request a different room. The hotel did not seem at all crowded, so I figured it would be pretty easy. The manager seemed rather put off that I was asking to switch rooms, but it was a very quick process, and we were switched to a room farther from the elevator on the 3rd floor (the same one we had 2 weeks earlier, we think!). The thing that really irked me was that the manager did not apologize for not honoring our request, and he said that we had 5 minutes to be out of the original room. Now this was not a problem for us, but he just wasn't very hospitable, in my opinion.
The breakfast at this hotel is nice, and there is a decent amount of space in which to sit and eat. The pool is very small. The hotel is very easy to get to and located near several restaurants, so it's very convenient in that way.
I would not stay here again because of the staff.
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- Also Known As:
- Wingate By Wyndham Louisville East Hotel Louisville
- Wingate Hotel Louisville