The room was ok but it had some issues. I could tell that the last guest had been smoking. The bathroom looked clean but the closer I got to the toilet it smelled of urine. The bottom of the shower curtain was molded. The bed was hard and not very comfortable. The front desk staff seemed to be in a hurry even though I was the only one in the lobby. It was a perfect opportunity for the staff to take a more personal approach to their guest. I know the world has lost a great deal of customer service skills but if you don't set yourself apart from the rest you won't get loyal customers.
- Also Known As:
- Wingate By Wyndham Louisville East Hotel Louisville
- Wingate By Wyndham Louisville East Hotel
- Wingate Hotel Louisville
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