While I've stayed at the 21c before, my husband and I were blown away about how accommodating and helpful the staff were. Check-in was not until 4pm but we arrived at noon and they immediately got us set up in our room and then walked us through a few running and walking maps of Louisville. They pointed out their favorite spots in NuLu.
After having a late night, we called at 10am asking if we could delay check-out until noon. They bested that by asking if we we prefer 1 instead. We were trilled! And the bed was SUPER COMFORTABLE!
My only complaint is the bathroom lighting. It's HORRIBLE for putting on make-up. I understand that the lighting is to keep with the modern aesthetic but I'd recommend they have the small lighted dual-sided mirrors available to use.