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“Everything it was supposed to be and more...” 5 of 5 stars
Review of 21c Museum Hotel Louisville

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21c Museum Hotel Louisville
4.5 of 5 Hotel   |   700 West Main Street, Louisville, KY 40202   |  
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Complimentary Upgrade
Ranked #4 of 95 Hotels in Louisville
New York
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Everything it was supposed to be and more...”
5 of 5 stars Reviewed April 3, 2014 via mobile

We arrived at the 21c on Thursday night. The room was spacious, the check-in was lovely, and we couldn't get enough of the art. On Friday morning, they were painting the room next to us. I was upset by the noise. The front desk person, Tyra, immediately moved us and gave us a voucher for breakfast during our stay. Throughout the remainder of the trip, she checked on us and took care of our every need, as did the rest of the staff. The level of service almost made me forget that I came for the really cool vibe, until I entered the bar. The whole place is awesome!

Stayed March 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabe I, Director of Operations at 21c Museum Hotel Louisville, responded to this review, April 10, 2014
Hi jcharnoff, thank you for your comments and for bringing the noise to our attention during your stay. We take great strides to anticipate how our actions will impact guest satisfaction; in this case, we clearly scheduled our maintenance too aggressively. I'm delighted Tyra and the team ensured the remainder of your stay was successful- your comfort is our top priority. We look forward to your return.
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639 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
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English first
Frederick, Maryland, United States
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 31, 2014 via mobile

Not your run-of-the-mill hotel the 21c Museum Hotel, smack dab in the heart of Louisville, made me feel refreshed and cultured; a fine feat!

The decor of the hotel lobby is a, well, you guessed it, museum. Different mediums and types, the art is everywhere. Even the elevator is a work of art (although isn't it time to become a little more Earth friendly and replace those incandescents with LED?). The staff are exceptional. I was offered water upon arrival while checking in. They could answer any question and got me in for a second night on short notice. The housekeeping staff kept me stocked with Nespresso cartridges as I am AN AVID coffee drinker.

Our room was light and airy. A composition of a brick wall accented with organic furniture and a lovely 14 ft or so ceiling; industrial chic. I want to say the experience felt wispy yet solid...is that ok? The in room coffee (love you guys) was a Nespresso machine. Every detail was original and surprising. Room service was timely, delicious, and economical. The valets/doorpersons were quite happy to open the door for us smokers many times a day.

The only downer was parking but had I used the $25 valet service, this would not had been an issue. I parked at the garage 1 block away which, for a downtown parking garage, was amazingly affordable at $7/night. I guess the whole thing was a downer because of the weather. It is also a slightly more expensive hotel but considering the service and accommodations, I felt it was well worth it.

Thank you.

Stayed March 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura S, Sales Manager at 21c Museum Hotel Louisville, responded to this review, April 8, 2014
Hi Chris,
Thank you for taking the time to share such a lovely review of your stay at 21c Museum Hotel. I especially appreciated your comment: "the staff are exceptional." Our teammates strive to be helpful, accommodating and engaging, all of which create a very special 21c guest experience! It sounds like you truly enjoyed your stay with the Red Penguins, and we look forward to welcoming you back in the future.
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Birmingham, Alabama
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 31, 2014

We only stayed here one night, but it was an awesome hotel. The staff were friendly, check in was fast and painless. I'm not much of an artsy person, but some of the art they had in their museum was fun and interesting. The room was spotless, bed comfy, pillows were great and almost to the point of excess! We didn't eat dinner at Proof on Main(attached restaurant) but we did have drinks and dessert there. Phenomenal bourbon selection! I wish we would have had dinner there. When we come back, we will definitely stay here!

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura S, Sales Manager at 21c Museum Hotel Louisville, responded to this review, April 8, 2014
Hello adamsls,
Thank you for your kind words! We are glad to hear that you found your guestroom to be comfortable and spotless, and that you enjoyed engaging with our friendly teammates. You will have to visit again soon, and be sure to allow time to explore the Bourbon Trail--you'll love it!
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Senior Contributor
41 reviews 41 reviews
9 hotel reviews
Reviews in 23 cities Reviews in 23 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 29, 2014

Just went to check out the art which was amazing ,a most goto if in the area. I want to stay at the hotel the next time in Louisville. Some inter active exhibits that were enlightening and made you think. Restaurant lounge look good and exterior of the hotel was a work of art it's self.

Stayed March 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura S, Sales Manager at 21c Museum Hotel Louisville, responded to this review, April 8, 2014
Hi Nermonsun,
There are so many things to do and see along Museum Row, and we thank you for taking the time to visit 21c during your visit! We are changing out our art exhibitions for the spring, so be sure to check back soon. We are looking forward to seeing you again!
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westchester county, ny
Top Contributor
103 reviews 103 reviews
52 hotel reviews
Reviews in 50 cities Reviews in 50 cities
92 helpful votes 92 helpful votes
5 of 5 stars Reviewed March 27, 2014

This is clearly the place to stay for a very special artsy experience. We had stayed at the 21C in Bentonville and just loved the hotel so much we decided to plan a trip around their other 2 hotels..First stop Louisville ! To be fair, this is a retro fitted hotel...unlike Bentonville that was built as a hotel. Bathrooms are definitely much smaller but room is still very comfortable. Unfortunately for us..we were in a luxury room on the 2nd floor right above the Art Offce and they decided to move an instillation out after 10am...the noise was ridiculous... finally we called downstairs and they stopped making a racket. Some of the front desk staff was awesome..some needed to brush up and their local attractions and directions. Will say the restaurant was amazing. Breakfast menu needs to be updated a bit...
Art in the museum is the best...love the feel of contemporary art.. a surprise around ever corner..and let's not forget their signature RED Penguins....

Room Tip: DON"T pick a room on the 2nd floor over the art offices..
See more room tips
  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabe I, Director of Operations at 21c Museum Hotel Louisville, responded to this review, March 31, 2014
Thank you for sharing your comments with us. It's our goal to anticipate your needs and prevent all disruptions during your stay. Clearly, we missed the mark. I'm grateful you brought it to our attention and delighted you enjoyed our carefully curated exhibitions and the seasonally inspired menu at Proof on Main. We hope to welcome you back soon and knock your socks off from start to finish.
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Lexington, Kentucky
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 25, 2014 via mobile

We stayed here for our 10th anniversary. Very unique feature every corner you turn. Advice: call before arrival and see if you can be upgraded. We were automatically upgraded. Loved the hotel, not a single complaint

Stayed March 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura S, Manager at 21c Museum Hotel Louisville, responded to this review, March 27, 2014
Hi ARTraveler,
Thank you for choosing to celebrate your 10th anniversary at 21c! We enjoyed having you for such a special occasion.
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Pittsburg, Kansas, United States
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
Reviews in 26 cities Reviews in 26 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed March 25, 2014

For us, the best part about this hotel was the art museum component. Because of that piece, it's easily a 5-star rating. Our room, however, left much to be desired. It was quite possibly the plainest room I'd ever stayed in. It was nice and comfortable, but it was startling in its staleness. This is a place to experience once, but I doubt we'll stay there again. The art museum piece is incredible, to be sure. The hotel part is just so-so. The red penguins crack me up.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabe I, Director of Operations at 21c Museum Hotel Louisville, responded to this review, March 27, 2014
Brett, thank you for sharing your comments with us. I'm delighted you found the museum intriguing but disappointed you did not enjoy the guestroom design. Sounds like you would genuinely appreciate Asleep in the Cyclone, a site-specific sculptural installation that is also a functional hotel room. Created by New York-based artists Jonah Freeman and Justin Lowe, this room offers 21c guests a completely unique and immersive art experience. Check out our website for photos and additional information.

We'd love an opportunity to win you over and hope to welcome you back. Thank you again for the invaluable feedback.
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Additional Information about 21c Museum Hotel Louisville

Address: 700 West Main Street, Louisville, KY 40202
Phone Number:
Location: United States > Kentucky > Louisville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Romantic Hotel in Louisville
#1 Luxury Hotel in Louisville
#4 Business Hotel in Louisville
#6 Family Hotel in Louisville
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — 21c Museum Hotel Louisville 4.5*
Official Description (provided by the hotel):
21c Museum Hotel Louisville is more than just a place to spend the night – it's a 90-room boutique hotel, contemporary art museum, award-winning restaurant and cultural civic center nestled in the heart of Museum Row in historic downtown Louisville. With over 5000 square feet of art-filled meeting and event space, 21c guests enjoy authentic Southern hospitality and accessible luxury while exploring the work of contemporary artists in America's only museum dedicated solely to art of the 21st Century. Whether you are visiting Bourbon Country, spending a day at Churchill Downs, or hosting a lavish Southern wedding, 21c is a modern epicenter for culture, activity and artistic expression. Applauded by Travel & Leisure Magazine as "one of the most ambitious unions of art and hospitality ever undertaken," and hailed by The New York Times as "an innovative concept with strong execution and prompt and enthusiastic service," come meet the infamous Red Penguins and discover how 21c Museum Hotel Louisville is redefining the art of hospitality. ... more   less 
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Also Known As:
21c Museum Louisville
Hotel 21c Museum

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