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“messy and run down” 1 of 5 stars
Review of Residence Inn Louisville Downtown

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Residence Inn Louisville Downtown
3.0 of 5 Hotel   |   333 East Market Street, Louisville, KY 40202   |  
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Ranked #18 of 95 hotels in Louisville
Denver, Colorado
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“messy and run down”
1 of 5 stars Reviewed June 28, 2014

I've read a few good reviews of this property, so we decided to try it for an overnight on the way to chicago. big mistake - what a mess. The building is rundown, in a bad neighborhood, parties all over the hotel, a super loud nightclub right outside our window that stays open till 2. Do yourself a favor and stay away. And, btw, we are platinum with Marriott and have never hesitated to stay at their properties. Until now.

  • Stayed June 2014, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHS1850, General Manager at Residence Inn Louisville Downtown, responded to this review, July 1, 2014
Ann,

We truly appreciate you reviewing our hotel and will use this information as a training oppurtunity to improve our hotel.

You are absolutely correct as we had alot of social groups staying in our property that weekend and definitely some commotion going on that definitely not the norm.

I do apologize for us not living up to our standards while you stayed at our property. If there is anything i can do please don't hesitate to contact me directly at the hotel.

Sincerest apologies,

Mark Kirsch-GM
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117 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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English first
New Palestine, Indiana
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 25, 2014 via mobile

We had a good stay at this Residence Inn with our four granddaughters on our way to Mammoth Cave. Our reservation was for a two bedroom suite with a sofa bed as there was six of us traveling together. Hotel is very easy to find and fast access from I-65. Parking ($10.00 night) was attached to hotel so very convenient. Staff at front desk were very nice and accommodating. Our girls were able to use the inside pool (only pool) both nights we stayed but the pool was pretty cold......they adjusted to that. Nice to have pool towels available at pool so we didn't end to haul bulky beach towels with us. Breakfast was the usual complimentary menu.....food was fine.
The downside of staying here: room (202) needs some work.....toilet seat in bedroom with desk is about to fall off it's so loose; one light bulb over vanity is out burned out; night lights under microwave are both burned out thankfully I brought extra night lights for girls to see to get up to bathroom at night; blanket for sofa bed was dirty! Had what looked like chocolate all over it; but the worst thing was the kitchen.....there was not ONE baking pan to use in the oven. Kitchen needs a lot of things. One dish towel, one dish rag...no hot pads or mitts---but since there's no baking pans or casserole dishes they don't expect you need them! Dishwasher was loud. If you were staying in this room for a long period of time, you would not be cooking much! Extended stay would mean.....extended eating out.
Last year, we stayed at a Residence Inn in Lexington on our annual trip with granddaughters and our suite was REALLY equipped with NO issues........expected that this year but were a little disappointed.

Stayed June 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHS1850, General Manager at Residence Inn Louisville Downtown, responded to this review, July 1, 2014
Buckeyebuilder,

We truly appreciate you taking the time to review our hotel online. I'm glad to hear you and your family enjoyed your stay although there seemed to be some issues with your room. I wish you would have let us know during your stay as we would have sent our engineering team up right away to change out any lights that may have burn out or have been happry to adjust the loose toilet seat. Thank you agin for your comments as we will use this as a tarining oppurtunity for our staff.

Thank you for your business

Mark Kirsch-GM
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New York, New York, United States
1 review
5 of 5 stars Reviewed June 12, 2014

I was very impressed with the service, hospitality, and cleanliness of this hotel when we stayed for the Derby this year. They also graciously offered guests bloody marys, lilys, and mint juleps at breakfast. Would definitely go back again!

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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SHS1850, General Manager at Residence Inn Louisville Downtown, responded to this review, June 14, 2014
Wendy,

My team and I are so glad to hear you had a great time over the best weekend over the year during the Ky Derby. We look forward to this event every year and look forward to greeting and hosting our guest from all over the world.

We hope to see you again next year!

Warm regards,

Mark Kirsch-GM
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Tennessee
Top Contributor
53 reviews 53 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed June 9, 2014

This is a review that I would love to give an excellence but it didn't fit all categories.
The room was great. We had a 2 bedroom room that was extremely clean and tidy. Down side of where it was located was on the front. We were very close to the bar just 2 doors down and you could hear them. Also, the sirens going by. For our family that didn't matter as we are heavy sleepers. But if you are a light sleeper you might ask for a room in the rear. The Breakfast was "breakfast as usual" typical hotel food but always hot and someone there to help if needed. The pool the first night was not working and when my granddaughters went to use it the 3rd night it was cold as ice water. Since that is one thing they always enjoy using that was a minus for them. The location was really good for walking to the NULU area. One thing they also do not have was a hospitality bus but for us a non issue. One great thing was the parking they have. Very reasonable. Best all around. Also, didn't have maps of city and area that we were in. That would have helped. All in all I would definitely stay there again. I really liked the location. The hospitality part does not happen on a Thursday, Friday, Saturday or Sunday night. That is just an FYI for you.
.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHS1850, General Manager at Residence Inn Louisville Downtown, responded to this review, June 12, 2014
CPH58,

Thank you for taking the time to let us know about your recent stay at our property as we truly appreciate our guest feedback and suggestions. I'm glad to here the hotel was in a great location, but sorry our neighbors were a little bit loud. We are working on getting that situation resolved as soon as possible.

warm regards,
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Livingston, TN
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 8, 2014

My wife and I just returned from our anniversary weekend getaway this afternoon and I had to review this hotel as soon as we got home. We were beyond pleased with our room and evening about this hotel. They even left a special treat in our room because it was our anniversary. Spencer at the front desk was very pleasant and helpful. He even recommended a great place to eat within walking distance from the hotel. When we return to Louisville, we already know where we will be staying!

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHS1850, General Manager at Residence Inn Louisville Downtown, responded to this review, June 10, 2014
Greg,

We are so glad to hear we were able to play a part into making your anniversary special.
We hope to see you folks again soon and as always thankm you for your business!

Mark Kirsch-GM
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Vine Grove, Kentucky
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 6, 2014

I stayed at this hotel few weeks ago for a concert that was in town it was walking distence to kfc yum center and slept really good on the beds and the bathrooms were nice and big they had nice set up on the suites like a big apartment nice heated pool i would recommend this hotel to anyone in town for concert or night out in louisville night it is close to everything downtown and your stay will be good my stay was i stayed 2 nights

Stayed June 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHS1850, General Manager at Residence Inn Louisville Downtown, responded to this review, June 10, 2014
Cableguy,

Thank you so much for taking the time to let us know about your stay. I'm glad to hear is was the perfect spot for during your trip to Louisville.

Thank you for your business!

Mark Kirsch-GM
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Laconia, New Hampshire
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 3, 2014

Very nice room- studio with kitchen. We didn't use it but had a full fridge and dishwasher. Nice bed with good pillows, bathroom, living room were good. Hotel is within walking distance of many restaurants as well as the riverfront park. Market street, Main Street, as well as 4th street area are all nearby. 4th street is more touristy with Hard Rock, etc. this would be a great place to stay it going to the KFC yum center and right across from Louisville slugger stadium. They offered food and drinks until 7pm but we skipped it for a restaurant. Breakfast is included as well. Overall the staff was very nice! The only bad part is directly outside the hotel looks kind of sketchy. Also parking is an additional $10 a night but it's in a garage.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHS1850, General Manager at Residence Inn Louisville Downtown, responded to this review, June 5, 2014
J Fedele85,

Thank you so much for taking the time to give an online review about your stay at our hotel.
We are so glad to hear that you stay was enjoyable and in a perfect location.

We truly appreciate your business and look forward to seeing you again soon in your future travels.
Warm regards,

Mark Kirsch-GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Louisville Downtown

Address: 333 East Market Street, Louisville, KY 40202
Phone Number:
Location: United States > Kentucky > Louisville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#9 Romantic Hotel in Louisville
#24 Family Hotel in Louisville
#38 Business Hotel in Louisville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Louisville Downtown 3*
Official Description (provided by the hotel):
The newly-renovated Residence Inn Louisville Downtown offers easy access to all the city has to offer - excellent shopping, the Louisville Slugger Museum, and Churchill Downs. Guest rooms feature luxurious bedding, free WiFi, plenty of workspace, and full kitchens with stainless steel appliances and granite countertops. Our pet-friendly property also offers complimentary hot breakfast and an evening manager's reception, as well as an indoor pool, whirlpool, and fitness room. ... more   less 
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Also Known As:
Residence Inn Louisville Downtown Hotel Louisville
Louisville Residence Inn

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