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“Great place!” 4 of 5 stars
Review of Comfort Suites Airport

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Comfort Suites Airport
2.5 of 5 Hotel   |   6535 Paramount Park Drive, Louisville, KY 40213 (Okolona)   |  
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Ranked #44 of 97 Hotels in Louisville
Corona, California
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Great place!”
4 of 5 stars Reviewed June 11, 2014

We are traveling across the country and needed a clean, inexpensive, and safe place to stay for one night. This was it. The whole family was happy here. The laundry facilities were easy to use. The kids enjoyed the pool. It's walking distance to several eating eating and a short drive to Walgreens.

Stayed June 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sharon k, Manager at Comfort Suites Airport, responded to this review, June 12, 2014
Thank you for the awesome review. Next time you travel through Louisville you should visit the newly renovated Kentucky Kingdom and we offer discounted tickets at the front desk. I am pleased to hear you had such an enjoyable stay and we look forward to seeing soon.
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61 reviews from our community

Traveler rating
    21
    24
    8
    5
    3
See reviews for
28
10
5
9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Morrison, Illinois
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 7, 2014

This Comfort Suites was the typical that I have come to expect (and we use this chain a lot) with clean rooms, comfortable beds and a very good breakfast. All was true for this hotel and our expectations were not disappointed. That being said, the front desk service we received was what we will not soon forget. The employees went above and beyond to welcome us and tried their best to get us adjoining rooms which didn't happen due to being very busy, but they certainly tried, We were enroute to a week's vacation and had food that needed to be frozen and they gladly marked our food and placed it in their deep freezer which was very kind. We had another very nice employee on Sunday morning that also made sure we got our food before we left. The breakfast was delicious and the breakfast server kept the large variety of food available well stocked, in spite of it being busy. I certainly hope we will be able to stay in this hotel again.

Room Tip: In spite of the fact this is a hotel next to an airport, we never heard an airplane while we were in...
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  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sharon k, Front Office Manager at Comfort Suites Airport, responded to this review, June 11, 2014
Thank you for the outstanding review. We truly appreciate you taking the time to share your review with other travelers. Our staff strives to go above and beyond for every guest to ensure their stay is a positive experience. We hope to see again next time you are traveling trough our lovely city.
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Wauwatosa, Wisconsin
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed May 8, 2014

This hotel was old, but clean, and rooms and public areas were in need of updating. It was also overpriced the weekend night we stayed, and I would have expected more for the money ($119). Paid for a Queen Suite, and our room was 2 queen beds, and a VERY small single couch/sofabed with a single tv and a tiny coffee table. Even the Comfort Suites "partial divider" suites we have stayed at had more of a separation between the beds and the sitting area. Breakfast was average, but well stocked. Would probably look elsewhere next time through Louisville.

Room Tip: don't waste money on a suite
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  • Stayed April 2014, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sharon k, Manager at Comfort Suites Airport, responded to this review, May 9, 2014
My apologies for your recent stay at our Hotel. Our prices are comparable for other hotels in the area, as well as the amenities are by Choice standards, I am sorry you felt them unaccommodating. We want to make sure all of guests leave satisfied. We are going through some renovations and hope you will give us a second chance next time you visit the city.
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Northwestern Ohio
Top Contributor
136 reviews 136 reviews
20 hotel reviews
Reviews in 37 cities Reviews in 37 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed March 4, 2014

We stayed here to get off the highway during the beginning of an ice and snow storm. We stay at Comfort Suites hotels often, this one was similar but newer and nicer. Very clean, well decorated, friendly service, and quieter than many hotels we stay in. Only thing I would point out is that I wish they used their shuttle service for something besides going back and forth to the airport, it would have been nice to get a ride to a nearby restaurant so we could have some cocktails. We just drove ourselves and one of us just had one drink. The breakfast food looked good but we didn't stay for breakfast, just got back on the road to drive home.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sharon k, Manager at Comfort Suites Airport, responded to this review, March 6, 2014
Thank you for the review, we are so glad you enjoyed your recent stay during the ice storm. For future referance the mexican restaurant and the Holiday Inn both on either side of us have bars inside within walking distance. We can always call you a cab if you wish. Thank you again, and we look forward to seeing you in the future.
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Huntingburg, Indiana
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed January 30, 2014

I have stayed here before and thought it was nice, but I just stayed here January 27-30. Checking out on the 30, I will never stay here again and wanted to let people know. I got bed bugs. I had to take a personal day to go to the doctor had to take all my stuff to the laundromat get a new suitcase. I am ate up. I was given a $100.00 to reimburse me for my luggage. I am praying I didn't bring them home with me, I left my luggage there. I bought garbage bags to put my clothes in. I threw away my tennis shoes. I have stayed all over the country and this is the first time this has ever happened. I know it can happen, but when I started searching I found this hotel has had them before.

Stayed January 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sharon k, Front Office Manager at Comfort Suites Airport, responded to this review, February 5, 2014
First, let me sincerely apologize for any inconveniences you experienced. This is not a normal occurence for us, we get monthly services provided by a reputible pest control company. We take these issues very seriously and the room has been checked out and serviced by our pest control company, This is our first occurence and I'm sure, with you being a traveler as you stated, can understand we cannot control everything that guests may bring in to the property. Please accept our sincerest apologies.
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Fort Lauderdale, Florida
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 5, 2013

Only about 10 minutes from the airport and right off of the interstate. Nothing fancy, but the room was spacious, clean, and quiet. Breakfast was well stocked with variety and staff was friendly. Definitely would stay here again.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sharon k, Manager at Comfort Suites Airport, responded to this review, November 7, 2013
Thank you for taking time to let us know about your recent stay. It is always nice to hear from our guests. We value their opinions and suggestions.
We hope to see you again soon so that we may thank you in person.
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Arnold, Missouri
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 14, 2013

Stayed here the weekend of Oct. 4 & 5. The rooms were not ready for our large party and we waited outside in the hall until they were finished. Rooms were clean and breakfast ok. I never saw the staff at the front desk. When you did see staff, they were unfriendly and made you feel like you were intruding. The only time I saw a smile on their face was when we were walking out the door with our suitcase.

  • Stayed October 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sharon k, Front Office Manager at Comfort Suites Airport, responded to this review, October 15, 2013
I sincerely apologize for the unwelocme feeling you received while staying with us. This is not our normal atmosphere and I appreciate you bringing this to my attention. I will look into this to make sure it does not happen again. We are always glad to hear from our guests on their stays to see where we need to improve. I hope you will give us a second chance next time you are in Louisville and if I can help in any way with your next visit pleas let me know.

Thank you again for the comments and we hope to see you in the future.

Sincerely,

Sharon Klein
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Airport

Address: 6535 Paramount Park Drive, Louisville, KY 40213
Phone Number:
Location: United States > Kentucky > Louisville > Okolona , South Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#28 Family Hotel in Louisville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Airport 2.5*
Number of rooms: 81
Official Description (provided by the hotel):
All suite property 81 rooms. Full hot deluxe breakfast from 6-9am.Indoor heated pool, fitness center, business center, on-site laundry, complimentary airport shuttle, bus parking, indoor corridors. All suites include twin sleeper sofa, microwave and refrigerator. Newly updated fitness center and Marketplace in lobby. ... more   less 
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Also Known As:
Comfort Suites Airport Hotel Louisville
Comfort Suites Louisville
Louisville Comfort Suites

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