This hotel is characterized by an excellent downtown location, extremely nice staff who willingly goes the extra mile to make your stay pleasant, and is coupled with a nice room.
They could not accomodate the room I had requested weeks ago. Free access to the concierge lounge was given as a result. I had difficulty accessing the wireless internet and was given acces for free. I had to extend my stay, and they continued these offers. A request for a late check out was granted without a problem