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“Wonderful staff” 5 of 5 stars
Review of Louisville Marriott Downtown

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Louisville Marriott Downtown
4.0 of 5 Hotel   |   280 West Jefferson Street, Louisville, KY 40202 (Central Business District)   |  
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Ranked #12 of 98 Hotels in Louisville
Certificate of Excellence
Calgary, Canada
Level Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Wonderful staff”
5 of 5 stars Reviewed April 8, 2014

On entering the hotel we were greeted warmly by the staff. This happened every time we walked into the hotel during our three day stay. The location is great, easy walking distance to most attractions we had time to see. We ate at the two restaurants in the hotel and enjoyed our meals. Two blocks away there is a wide variety of restaurants and coffee shops to choose from. We attended a wedding at the hotel during our stay and it was very well done. Meal was excellent. We would definitely stay here again.

Green Features: We did not notice any recycle containers in the room.
  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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611 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (121)
Date | Rating
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English first
Corbin, Kentucky
1 review
3 of 5 stars Reviewed April 3, 2014

We stayed at the Downtown Marriott during the KEA convention. The little girl who checked us in was very rude. I inquired about parking because when you first come to the hotel you have to take a parking ticket and pay to leave (parking is free if you are a KEA delegate). She was extremely rude. I asked a different question. Once again she rattled off the same rude comment. I later asked a delegate about the parking situation, who didn't even work at the hotel, and finally answered my simple question. They need more parking. There wasn't a single parking space at 9:00 pm. People were parking to the side in the parking garage because there was literally no where to park. Next time I'm better off staying at the Econolodge across the street then this overpriced hotel with rude employees!!!

  • Stayed April 2014
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Eamon_OBrien, Director of Sales at Louisville Marriott Downtown, responded to this review, April 4, 2014
Edgarem,
Thank you for your candid feedback about your recent stay with us. We attempt to provide the highest level of service and we failed to do that during your stay. We take your feedback seriously and I am confident that your experience is not indicitive of the typical level of service we provide. We will work immediately to reinforce this with our team.

I would greatly appreciate the opportunity to invite you back to our hotel at some point in the future to show you firsthand the high level of service that we provide.

If you could please contact me directly (eamon.obrien@marriottlouisville.com) I would be happy to coordinate when the time is convenient for you.

Sincerely,
Eamon O'Brien
Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St.Louis
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 1, 2014

This is a very nice hotel. The staff were very friendly and helpful. When they weren't waiting on guests to check in they came out from behind the desk to greet people and ask if they needed anything. I've never experienced this before, it was an added pleasure to the stay.

Room Tip: Ask for a room with a river view.
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  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Eamon_OBrien, Director of Sales at Louisville Marriott Downtown, responded to this review, April 3, 2014
moxieST_Louis,
Thank you very much for your kind response. Our staff takes pride in providing southern hospitality to all of our guests and we are thrilled that you were able to experience that first hand. We look forward to serving you again the next time you are in Louisville.
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Ridley Park, Pennsylvania
Level Contributor
95 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
5 of 5 stars Reviewed March 30, 2014

An Excellent Hotel In The Heart of Louisville, Kentucky. This hotel has all of the amenities. Conveniently accessible by interstate and close yo the 2nd street bridge which connects Louisville with Jeffersonville, Indiana. Close to the new Yuk center, Churchill Downs, a Louisville Slugger Museum, Locust Grove, waterfront and many other attractions in Louisville. The entire staff is personable and polite. The concierge goes out of her way to assist people with their inquiries. Great for conferences and large gatherings. Great restauant's within the hotel.

Room Tip: Whereas this is a great hotel, I would recommend a room at the opposite side away from Jefferson Str...
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Green Features: Great valet service, concierge and bellman services are over the top.
  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Russell Springs, Kentucky
Level Contributor
111 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed March 25, 2014

I was here on a business conference, this hotel has great congruence rooms along with great rooms to stay in. The service was great, everyone I ran into that works here is very helpful and polite. The only small thing is there was hair and a towel that had a spot in it in the bathroom. They also have great food, the provided us with are meals.

Stayed March 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benton, Illinois
Level Contributor
74 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed March 21, 2014

traveled for buisness with meetings in hotel and convention center next door. entire facility very clean with friendly and helpful staff. my room was on 14th floor facing south. north facing rooms have a better view of downtown and river front. room was very clean with comfortable bed. hotel food was very good and location downtown was close to 4th street live entertainment district with restraunts and a great bowling alley The Lucky Strike. would recomend this property!

Room Tip: go for a north facing room for better room.
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  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
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David R, Manager at Louisville Marriott Downtown, responded to this review, March 23, 2014
Nathan;

We just wanted to take a moment to say thank you for the great review. Our team takes pride in providing a flawless experience, and it looks like we did that through all aspects of your stay.

Thank you again
David Rowland
Director of Food and Beverage
Louisviile Marriott Downtown
502-671-4280
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Decatur, Illinois
Level Contributor
149 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed March 16, 2014

I stayed at this Marriot for a convention. It was so convenient to restaurants, the concert hall and the convention center. The staff there were very nice and very helpful. The room was comfortable and clean. The shower was a little strange, however. It tended to have little spurts, but the temperature stayed constant, so it was more funny than annoying. Also, one day the housekeeper did not get to my room before 5 PM, and so my room didn't get cleaned as I went to relax.
No big issues.

Room Tip: They have feather pillows and duvets. I did not arrange something different, but would if I returned...
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  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Louisville Marriott Downtown

Address: 280 West Jefferson Street, Louisville, KY 40202
Location: United States > Kentucky > Louisville > Central Business District
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#3 Luxury Hotel in Louisville
#7 Business Hotel in Louisville
#12 Romantic Hotel in Louisville
#16 Family Hotel in Louisville
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Louisville Marriott Downtown 4*
Number of rooms: 617
Official Description (provided by the hotel):
The newly-renovated Louisville Marriott Downtown is ideally located in the heart of Louisville, connected to the Kentucky International Conference Center via a skywalk, and is nearby many of Louisville's premier business and leisure destinations including the KFC YUM! Center, the 4th Street Live entertainment district, the Muhammad Ali Center, the Louisville Slugger Museum, and Churchill Downs. Guests staying at this 4-star hotel enjoy the luxurious amenities including an onsite Health Club, Indoor Pool, and Concierge Lounge with VIP service. Champions Sports Bar and Blu Italian Grille are onsite for delicious dining options for dinner, or start your day off with a signature Starbucks Coffee. Choose the Louisville Marriott Downtown for your next trip to Bourbon Country. ... more   less 
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Also Known As:
Marriott Louisville Downtown Hotel Louisville
Louisville Marriott

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