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“Good spot to stay for Yum Center events” 4 of 5 stars
Review of Louisville Marriott Downtown

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Louisville Marriott Downtown
4.0 of 5 Hotel   |   280 West Jefferson Street, Louisville, KY 40202 (Central Business District)   |  
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Special Offer
FREE Wi-Fi
Ranked #15 of 97 Hotels in Louisville
Certificate of Excellence 2014
Atlanta, Georgia
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
“Good spot to stay for Yum Center events”
4 of 5 stars Reviewed February 18, 2013

My wife and I had a very nice 3 night stay at this hotel. We had tickets to a U of L basketball game and to a concert by The Who, both events at the KFC Yum Center. The hotel is a safe two block walk to the venue and is only a short walk from the 4th Street Live area, which is a popular area for weekend entertainment. The hotel restaurant and bar were nice as was the Champions Sports Bar attached to the lobby area. We also enjoyed the Concierge Lounge a couple of times during our stay. The valet parking was courteous and efficient but at $26 per day was a bit too high. Wifi wasn't free either, which I always hate.

Room Tip: Try to get a river view room on one of the higher floors
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SDFLM, Director of Sales at Louisville Marriott Downtown, responded to this review, February 25, 2013
Dear Guest,

Thank you for highlighting your recent stay to enjoy both Cardinal Basketball and The Who Concert at the YUM Center. We are thrilled that we were able to serve as your hub for your weekend in the city and look forward to seeing you in the future.

Best Regards,

Paul
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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538 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
Date | Rating
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  • Russian first
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English first
Lexington KY
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 18, 2013

Stayed overnight to take in the Who concert at the KFC Yum Center. Checked in at 6 p.m. smoothly, even though the clerk said they had handled 500 guest room checkouts only hours before and the housekeeping staff was hustling to clean the rooms for another almost-full night. After checking into a beautiful room we went downstairs to ask the assistant manager about a restaurant recommendation. He gave us a map, named several (there were many nearby) but cautioned that most would have a wait to be seated. He then recommended the hotel restaurant, BLUE right off the lobby. We took his advice even though our experience told us hotel staff always recommended their own dining. BLUE was excellent. Service super and the assistant manager treated us to a shot of premium tequila. I'd recommend this hotel to anyone!

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SDFLM, Director of Sales at Louisville Marriott Downtown, responded to this review, February 25, 2013
Dear Guest,

Thank you for sharing your comments for your recent stay with us while you enjoyed The Who concert at the YUM Center. We are excited that you had such a great experience with both your check ini on this very busy weekend and especially for your great experience in Blu Italian Grille. We are glad that you took the reccommendation of the desk staff to dine with us and we will be sure to share your comments with both our front office and restaurant teams.

Best Regards,

Paul Kiley
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Mishawaka, Indiana
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 26, 2013

I just wanted to write a quick review in regards to my recent business trip to Louisville. This was my first stay at the Marriot and I was very pleased with how everything went. The Hotel was very clean, the rooms were cozy, the hotel staff was friendly and very eagar to lend a recommendation on a place to eat. Everyone in our business convention were trying to leave at the same time. The staff handled the "rush" very well and professionally. If I were to visit the area again I would be willing to go out of my way to stay there again. Great Job!!!

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LvilleDTMarriott, Director of Sales at Louisville Marriott Downtown, responded to this review, January 28, 2013
Dear Guest,

Thank you for your comments from your recent conferency stay at our hotel. We are thrilled that you experienced great serivce from our team and also the comfort of our guestrooms. We appreciate the endorsement and we look forward to your next visit to Louisville.

Best Regards,

Paul Kiley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed January 20, 2013

This Marriott is one of the friendliest and most welcoming hotels I have stayed at recently. All service was timely and friendly . The small touches such as decorative towel folding were charming.
I really enjoyed my business stay here and as always it is about the people. The number and quality of the staff at this hotel made an excellent impression on me.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LvilleDTMarriott, Director of Sales at Louisville Marriott Downtown, responded to this review, January 25, 2013
Dear Guest,

Thank you for recognizing the excellent service you enjoyed during your most recent stay. We love to hear feedback from our guests and as a loyal customer your comments are especially appreciated and we will be sure to share these with our entire team. We look forward to your next stay with us.

Best Regards,

Paul Kiley
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Tucson Arizona
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed January 10, 2013 via mobile

Stayed here for a conference and was very impressed. The conference facilities are great- oodles of stalls in the women's bathrooms! :). The rooms are lovely, clean and updated. The staff of the hotel were all so pleasant. They always greeted you with a smile and were very accommodating. Wish the wi-fi access was more reasonably priced but that's my only complaint.

Stayed January 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LvilleDTMarriott, Director of Sales at Louisville Marriott Downtown, responded to this review, January 16, 2013
Dear Guest,

We are excited that you had a great conference experience and also were able to enjoy the recent improvements to the guestrooms. We will be sure to share your comments on your great service with our team at the hotel. Thank you for the taking the time to share your feedback.

Best Regards,

Paul Kiley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed January 6, 2013

Dear Mr. Ribich (Timothy),
Kudos to you & your staff! Dan & I were so very impressed w/ the Marriott Louisville Downtown hotel & your very friendly, and professional staff. They truly displayed a spirit of Southern hospitality at its best! As business owners/entrepreneurs, we travel a lot & stay in hotels quite often. Whenever possible, we prefer the Marriott hotels above all others. Let me tell you why...friendly staff, clean & comfortable accommodations & always service w/ a smile!!! Our stay at the Marriott Louisville Downtown hotel was no exception!
From the moment we arrived your staff bent over backwards to assist us w/ our every need. Let me give you just a few examples:
1. Upon Our Arrival Friday 1/4/13, at ~ 4:30pm-The Valet/Doorman unloaded our luggage & promptly sent it to our room.
2. Checkin (Front Desk)-Upon our request, the gentleman at the front desk gladly switched us to a room w/ a King size bed & sent up 2 foam pillows (which we had originally asked for) to our new room as we were getting settled in.
3. Matthew (Front Desk)-went out of his way to provide a box & bubble wrap to safeguard a lovely piece of jewelry I purchased in the gift shop.
4. Kristin (Restaurant Hostess)-opened the restaurant 1/2 hr earlier than scheduled on Saturday to accommodate members from our conference group at dinner time.
5. Dashira (Server/waitress)-provided quick & efficient service w/ the biggest brightest smile ever!
6. Jacob (Valet)-actually ran to CVS Pharmacy for me (Barb) on Saturday night to buy a pair of pantyhose for me. He delivered them to our hotel room in less than 30 minutes. That really amazed me & helped me get to my evening session w/ time to spare!!!
7. Sarah (Room Service)-took our breakfast order over the phone Sunday morning, telling me it would take approximately 25 minutes to arrive. At that, I sighed to myself, and commented softly that I really needed coffee right away. Within 5 minutes Sarah was knocking on our door w/ a handful of cups, coffee packets & creamers. I was so surprised!!! She took my comment seriously & arrived at our room faster than you could blink an eye!
8. Housekeeping-though we opted not to utilize housekeeping services during our stay we observed that they were busily working up 'n down the corridor on our hotel room floor. Still we appreciate the cleanliness of the room when we got there & their willingness to provide the privacy we asked for throughout our stay. They even slipped us a little note stating that although we asked them not to access the room we could still call for anything we might need. This showed us that they weren't just skipping over us, as one less bell to answer, but rather that they really cared.
9. Christina (Front Desk)-as we checked out this AM we were asked about our stay & graciously invited to return. Christina reviewed our bill & gave us great eye-contact & a warm sincere smile. And finally...
10. Timothy Ribich (The Front Office Manager)-seeing that I (Barb) was wearing a hand/wrist wrap, having recently fallen & broken both of my arms, Mr. Ribich insisted on personally rolling my bags out to the front door where my husband was anxiously waiting for me w/ our car. As the Valet waved us off, I smiled 'n knodded goodbye...and thought WOW...we will surely be back.
All-in-all, everyone at the Marriott Louisville Downtown hotel exceeded our expectations!!!! We can't say enough about how wonderful our stay was. Thank You! Thank You, Thank You!!! Blessings to Y'all & Happy Prosperous New Year! Dan & Barb Graf (Yager/Meadows Organization, Winter Conference 2013).

Sent from my iPhone

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LvilleDTMarriott, Director of Sales at Louisville Marriott Downtown, responded to this review, January 8, 2013
Dear Guest,

We are thrilled that you had a great stay and that many on our team exceeded your expectations and delivered a memorable experience for your trip to Louisville. It is our goal with all of our guests and we look forward to sharing your comments with the many staff members highlighted in your comments. Please come back and see us soon.

Best Regards,

Paul Kiley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Euless, Texas
Senior Contributor
49 reviews 49 reviews
45 hotel reviews
Reviews in 41 cities Reviews in 41 cities
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed January 2, 2013 via mobile

It's nice, it's quality, but the management seems to be in a cloud. The hotel has less than 10% and it is understaffed, so All the hospitality of a 5 star went out the door. Starbucks, closed, concierge lounge closed. Restaurant, closed...you can't make a good second impression. I changed my reservations and will check out and check in at the Marriott Louisville East! Oh yea, they still have the nerve to hit ya for $26.00 for valet.

  • Stayed January 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LvilleDTMarriott, Director of Sales at Louisville Marriott Downtown, responded to this review, January 8, 2013
Dear Guest,

Thank you for taking the time to offer your feedback and we are disappointed that we did not deliver a great experience for you during your stay over the recent holiday. We closed the concierge lounge and other areas to make improvements during a slower time in the hotel. Our goal was to minimze the impact to our guests during this period but it is obvious that we failed with your stay and for that we aplogize. We look forward to the opportunity to showcase some of these improvements to you on your next stay .Please reach out to me directly so that I can personlize your experience, I can be reached at paul.kiley@marriottlouisville.com.

Best Regards,

Paul Kiley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Louisville Marriott Downtown

Address: 280 West Jefferson Street, Louisville, KY 40202
Location: United States > Kentucky > Louisville > Central Business District
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#3 Luxury Hotel in Louisville
#10 Business Hotel in Louisville
#12 Romantic Hotel in Louisville
#29 Family Hotel in Louisville
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Louisville Marriott Downtown 4*
Number of rooms: 617
Official Description (provided by the hotel):
The newly-renovated Louisville Marriott Downtown is ideally located in the heart of Louisville, connected to the Kentucky International Conference Center via a skywalk, and is nearby many of Louisville's premier business and leisure destinations including the KFC YUM! Center, the 4th Street Live entertainment district, the Muhammad Ali Center, the Louisville Slugger Museum, and Churchill Downs. Guests staying at this 4-star hotel enjoy the luxurious amenities including an onsite Health Club, Indoor Pool, and Concierge Lounge with VIP service. Champions Sports Bar and Blu Italian Grille are onsite for delicious dining options for dinner, or start your day off with a signature Starbucks Coffee. Choose the Louisville Marriott Downtown for your next trip to Bourbon Country. ... more   less 
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Also Known As:
Marriott Louisville Downtown Hotel Louisville
Louisville Marriott

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