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“Another great stay” 5 of 5 stars
Review of Louisville Marriott Downtown

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Louisville Marriott Downtown
4.0 of 5 Hotel   |   280 West Jefferson Street, Louisville, KY 40202 (Central Business District)   |  
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Hotel amenities
Special Offer
FREE Wi-Fi
Ranked #15 of 97 Hotels in Louisville
Certificate of Excellence
Vermont
Senior Contributor
46 reviews 46 reviews
29 hotel reviews
Reviews in 20 cities Reviews in 20 cities
18 helpful votes 18 helpful votes
“Another great stay”
5 of 5 stars Reviewed March 13, 2011

This was a repeat visit to this hotel. The staff always seems to go out of their way to correct any problems. On the first night I was given a room with a connecting door. There was a young family on the other side of the door and all sounds were clearly heard in my room. When I brought this to the attention of the front desk I was quickly switched to another room. Conference rooms were comfortable. This hotel give easy access to several restaurants and close to great walking and running along the river.

  • Stayed March 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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554 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
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kentucky
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 23, 2011

I frequent this hotel often, usually twice a year while in Louisville. It is one of the nicer Marriott's and is always clean. It is in the heart of down Louisville you can be anywhere within a few blocks walk. Staff is always curteous. Breakfast/Brunch buffet in Blu is above and beyond!!!

  • Stayed February 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 14, 2011

I'm not a huge fan of Marriott... especially in less urban areas, but this hotel was great. The staff was outstanding. Also the food in the banquet areas and restaurants was excellent. The room was clean... standard fare, but no issues at all.
Well done!

  • Stayed December 2010, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Atkinson, New Hampshire
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 3, 2011

This hotel is characterized by an excellent downtown location, extremely nice staff who willingly goes the extra mile to make your stay pleasant, and is coupled with a nice room.

They could not accomodate the room I had requested weeks ago. Free access to the concierge lounge was given as a result. I had difficulty accessing the wireless internet and was given acces for free. I had to extend my stay, and they continued these offers. A request for a late check out was granted without a problem

  • Stayed February 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Herndon, Virginia
Top Contributor
148 reviews 148 reviews
129 hotel reviews
Reviews in 63 cities Reviews in 63 cities
236 helpful votes 236 helpful votes
3 of 5 stars Reviewed February 1, 2011

The hotel itself seemed fine to me... pretty typical downtown Marriott. The staff was friendly and helpful. The room was OK... although it had an old fashioned TV (not a flat screen). I do agree with the criticism about the bed covers... you had a choice of a very heavy comforter or a very light sheet, and nothing in between.

Unlike one of the earlier contributors, I didn't have any problem with the self parking. The garage entrance is on the street behind the hotel (Liberty St.), and you use your room card to enter and exit, including when you leave for good.

This hotel is very convenient when working in Southern Indiana, because it's right beside Second St. which leads to the bridge across the river. Maybe five minutes tops to get there.

I wasn't very happy with room service for dinner. It was barely adequate... and included problems like badly (and obviously) wilted lettuce on a turkey club. I tried the food court at 4th Street Live one night and found it to be pretty dicey. There's all of about three fast food joints there, and they are only marginally functional at 6:00 in the evening. Hardly anyone was at the food court, and some of those who were there were pretty shady. I won't go back there.

I wouldn't mind staying here again, but hopefully they will have made some much needed adjustments to the room service food.

  • Stayed January 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Louisville, Kentucky
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 25, 2011

I walked in to get a room for myself and my Fiance' to have a night out and was told after swiping my card that it was declined and that I could go get money out of the ATM and pay cash. After telling them there must have been a mistake and letting them know that the card was a credit card and there were funds available, the front desk attendant insisted that I go "get cash". I decided to leave and go elsewhere. I noticed about a month later that there was a charge on my card from this hotel. Initially I thought it must be a mistake. After calling Marriott Louisville Downtown and being told that they have no way of confirming that I did not infact stay there, and that they show my card being swiped, I was told that if I wish to file a claim with my Credit Card company, I may. The person (Jerk) I spoke to was named Claud. I spoke with my credit card company and they showed that the transaction was in fact entered manually the following morning, after I was turned away. To make a long story short after several months, of documenting what happened and returning phone calls I was told that Marriott still would not refund my money for a night I never spent in their establishment. I would never stay in this hotel after my experience.

Stayed February 2010, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Knoxville, Tennessee
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 25, 2011

I stayed at this hotel for a conference and used the valet parking and had a nice pair of Oakley sunglasses stolen from my car the night before I checked out. I spoke with the valet manager and he flat out lied to my face about replacing them. After at least 10 phone calls to valet manager, front dest manager, Marriott sercurity manager and an executive assistant I find out they are not going to replace my sunglasses. I could not get anyone to return my calls.

  • Stayed December 2010, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Louisville Marriott Downtown

Address: 280 West Jefferson Street, Louisville, KY 40202
Location: United States > Kentucky > Louisville > Central Business District
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#3 Luxury Hotel in Louisville
#10 Business Hotel in Louisville
#11 Romantic Hotel in Louisville
#30 Family Hotel in Louisville
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Louisville Marriott Downtown 4*
Number of rooms: 617
Official Description (provided by the hotel):
The newly-renovated Louisville Marriott Downtown is ideally located in the heart of Louisville, connected to the Kentucky International Conference Center via a skywalk, and is nearby many of Louisville's premier business and leisure destinations including the KFC YUM! Center, the 4th Street Live entertainment district, the Muhammad Ali Center, the Louisville Slugger Museum, and Churchill Downs. Guests staying at this 4-star hotel enjoy the luxurious amenities including an onsite Health Club, Indoor Pool, and Concierge Lounge with VIP service. Champions Sports Bar and Blu Italian Grille are onsite for delicious dining options for dinner, or start your day off with a signature Starbucks Coffee. Choose the Louisville Marriott Downtown for your next trip to Bourbon Country. ... more   less 
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Also Known As:
Marriott Louisville Downtown Hotel Louisville
Louisville Marriott

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