We have stayed in Four Points that are clean, offer specials, offer complimentary breakfast to members and make you feel at home. This is not one of them. The shuttle driver was the best part of this visit so far. Russell at the front desk cannot handle customers, nor does he have any sort of personality to deal with people. He got busy doing 14 other things so he forgot to call our cab and was unapologetic. This was the 3rd time in only a few hours he managed to show his inefficiency, incompetence and complete disregard for guests. The hotel recently removed refrigerators and microwaves from rooms and they assure you when booking that their shuttle services downtown, but it does not. They are not apologetic for their mistake. Stay clear of this one.
- Official Description (provided by the hotel):
- Derby City Delights. Whether you’re here for business, pleasure, or both, the Four Points by Sheraton Louisville Airport offers a perfect location for exploring the city. Our free airport shuttle will take you to and from Louisville International Airport (SDF), which is about five minutes away. The Kentucky Exposition Center is across the street, and we’re also close to Churchill Downs, the University of Louisville’s sports venues, and downtown’s many attractions.Service with Style. Everything you need or want is here, including a fitness center, pool, spa, business center, and helpful staff to guide you around the hotel and city. Enjoy classic American dishes and drinks at our restaurant and lounge. Our two state-of-the-art function rooms are ready to stage memorable meetings and events.Home away from Home. Our 117 spacious guest rooms are designed to help you relax when you’re on the road. Get a good night’s sleep on a plush Four Points by Sheraton Four Comfort Bed. For your convenience, each room features a refrigerator, microwave, and free extras like wireless High Speed Internet Access and bottled water. ... more less
- Reservation Options:
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- Also Known As:
- Country Inn And Suites By Carlson, Louisville Airport North
- Country Inn & Suites By Carlson, Louisville Airport North Hotel Louisville
- Country Inn Louisville
- Louisville Country Inn