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“Nice Hotel” 5 of 5 stars
Review of Hilton Garden Inn Louisville Airport

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Hilton Garden Inn Louisville Airport
3.0 of 5 Hotel   |   2735 Crittenden Dr, Louisville, KY 40209 (Fairgrounds)   |  
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Ranked #19 of 97 Hotels in Louisville
Certificate of Excellence
Lexington, Kentucky, United States
Top Contributor
52 reviews 52 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
113 helpful votes 113 helpful votes
“Nice Hotel”
5 of 5 stars Reviewed July 22, 2014

My wife and I stayed at the Louisville Airport Hilton Garden Inn before running the Papa Johns 10 Miler in May 2014. The hotel was very nice. Very clean room that was nicely furnished. The room was quiet which is always an important feature if you stay near a airport. We were only a 5 min walk away from the start of the race which made this a perfect hotel. The staff was well informed about the race and put out special food/snacks for the racers and wished everyone good luck. Would highly recommend this property.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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423 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Port Neches, Texas
Top Contributor
55 reviews 55 reviews
9 hotel reviews
Reviews in 27 cities Reviews in 27 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 19, 2014

I stayed here on a business trip, and was very pleased. They had a great breakfast and a very nice bar area to meet with others. It is very close to Churchill Downs, home of the Kentucky Derby. It was close to the airport, and easy to access.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed July 19, 2014

The Hotel was quiet, the staff put me a the top floor like I requested. The hotel was great and easy to get to the airport from. The only downside was the place we ate at next to the hotel which was a sports bar that was Louisville cardinal themed. Lousy service you will wait forever for anything. Everyone in there was getting this type of service and the place was not even busy. Eat somewhere else or in the Hotel.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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Jaycee524, Manager at Hilton Garden Inn Louisville Airport, responded to this review, July 20, 2014
Thank you for taking the time to fill out a review and give us your feedback. I'm glad you enjoyed the stay here at the Hilton Garden Inn. I do want to apologize for the service at the Cafe. We will have to reassess the Cafe since we send over a lot of business.

Sincerely,

John Cooper
Assistant General Manager
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Centerville, Ohio
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 16, 2014

We had a great stay in this hotel! We were on a mini weekend vacation trip from Ohio. The location was perfect, with great access to the highway. The surrounding neighborhood has some fabulous local flair. The facility was clean and staff was professional and courteous. Pool, hot tub, and fitness center were clean and well tended. We loved the in-room Keurig... And also loved the coffee, fruit-infused water, and cookies in the lobby. If you stay here, check out Burger Boy, Smoketown USA, and the Comfy Cow. :)

Stayed July 2014
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Jaycee524, Manager at Hilton Garden Inn Louisville Airport, responded to this review, July 20, 2014
We are so glad you enjoyed the stay at our hotel. Thank you for taking the time to fill out a review and give us your feedback. We take pride in our facility and the service we provide. We hope to see you again when you are ready to get away for a couple more days.

Sincerely,

John Cooper
Assistant General Manager
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Atlanta, Georgia
Senior Contributor
25 reviews 25 reviews
22 hotel reviews
Reviews in 20 cities Reviews in 20 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed July 10, 2014 via mobile

This is the 2nd time we have stayed at this hotel and both times have been enjoyable. Never had a problem, great service and nice atmosphere. Right next to the horse track and also close with a shuttle to the airport.

Stayed June 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaycee524, Manager at Hilton Garden Inn Louisville Airport, responded to this review, July 11, 2014
Thanks for taking the time to review our hotel, SJ. We are excited to hear you are becoming a regular at the Garden Inn. I'm glad you have had a great time while on property and have not had any issues. If you ever should experience any in the future, please let us know so we can correct the issue, it is part of our Satisfaction Promise. Have a great day and we hope to see you again very soon.

Sincerely,

John Cooper
Assistant General Manager
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Nicholasville, United States
1 review
4 of 5 stars Reviewed July 9, 2014

This is a very nice facility and is conveniently located next to the KY Fair & Exposition center providing easy access via gate 4 to the grounds. It's also very close to the KY Kingdom theme park. Enjoy your stay!

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaycee524, Manager at Hilton Garden Inn Louisville Airport, responded to this review, July 10, 2014
Thank you for reviewing our hotel. I hope you enjoyed the time while you were here. The next time you are in house, please don't forget we have a shuttle that can drop you off and pick you up from the Expo Center and Kentucky Kingdom. Hope to see you soon.

Sincerely,

John Cooper
Assistant General Manger
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London
Top Contributor
153 reviews 153 reviews
93 hotel reviews
Reviews in 72 cities Reviews in 72 cities
182 helpful votes 182 helpful votes
2 of 5 stars Reviewed July 7, 2014

My flight got cancelled and I landed in Louisville KY with nowhere to stay, the hotel was sold out but they found a room for me which was nothing short of amazing - a lady had double booked. I was very happy to get any room, it was the last in the property - was $223+ for the 5 hours i was there to sleep a bit dear but it was the only hotel available within 15 miles of the airport. As a HH diamond, they had prechecked me in, left me chilled water on arrival and although the room was mega smokey it was good nonetheless for the night.

What was upseting was the poor breakfast service - it was a shambles. Messy tables (even though there were 5 staff there and only 2 other guest). Flies around the old fruits which were cut, and things which had not been replenished in the kitchen food area (ie no sausages left, asked for poached eggs and got a 2 rock hard yolks with hardly any white - have they ever made these before?!).

Definitely the worst hilton garden inn breakfast i've had ever. But I do respect that i got a room, but for $223, i thought i'd get something a tad better for a HGI property! It's also a solid 10 min drive to the airport.

  • Stayed June 2014, traveled solo
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodney M, General Manager at Hilton Garden Inn Louisville Airport, responded to this review, July 9, 2014
Thank you for your feedback and the opportunity to serve you. We are extremely sorry your breakfast didn’t live up to your expectations. We appreciate your suggestions and will share them with our chefs, kitchen staff and servers whose goal is to serve our guests. On your next visit to our area, we hope you’ll give us another opportunity to provide you with the excellent food, service and hospitality we’re known for.

Thank you,

Rodney Moubray
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Additional Information about Hilton Garden Inn Louisville Airport

Address: 2735 Crittenden Dr, Louisville, KY 40209
Phone Number:
Location: United States > Kentucky > Louisville > Fairgrounds , South Side
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Family Hotel in Louisville
#10 Romantic Hotel in Louisville
#18 Business Hotel in Louisville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Louisville Airport 3*
Number of rooms: 210
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Also Known As:
Hilton Garden Inn Louisville Airport Hotel Louisville
Hilton Louisville
Louisville Hilton

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