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“Best Customer Service We Have EVER Had!” 5 of 5 stars
Review of Hilton Garden Inn Louisville Airport

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Hilton Garden Inn Louisville Airport
3.0 of 5 Hotel   |   2735 Crittenden Dr, Louisville, KY 40209 (Fairgrounds)   |  
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Ranked #15 of 98 Hotels in Louisville
Certificate of Excellence
Bowling Green, Kentucky
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Best Customer Service We Have EVER Had!”
5 of 5 stars Reviewed June 4, 2014

We have traveled and stayed at dozens and dozens of hotels. The service that we received at the Hilton Garden Inn was outstanding. Dan and Adam at the front desk went above and beyond to make our stay incredibly comfortable. Kaneta and Janie in the dining room were such a great servers. The food was awesome; especially the french toast! The room was clean and well maintained. We will definitely be staying here again.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaycee524, Manager at Hilton Garden Inn Louisville Airport, responded to this review, June 5, 2014
Thank you for the great comments about our staff. We love to hear when our guests are blown away by the staff service. I will be making sure the team members see their review. Thank you for taking the time to let us know and we will be seeing you soon.

Sincerely,

John Cooper
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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466 reviews from our community

Traveler rating
    258
    141
    50
    10
    7
See reviews for
98
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Any
English first
Cary, North Carolina
Level Contributor
63 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 stars Reviewed June 2, 2014

Basically, the worst soft water in any hotel I have ever stayed in, and the folks at the front desk really didn't seem to care. As a Diamond member of Hilton Honors I expected more that rude remarks ("well, where are you from?") and a lack of interest that I cut my 4-night stay to 1 night b/c of the issue. Was told the water in Louisville is soft (slimy) everywhere...well, not at the Marriott 4 miles away, nor at the other Hilton property I stayed at for the rest of my trip! To almost slip and fall in the shower numerous times, this hotel should be more concerned before someone slips and breaks their neck...then sues them!

  • Stayed May 2014, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaycee524, Manager at Hilton Garden Inn Louisville Airport, responded to this review, June 5, 2014
Thank you for taking the time to fill out the review and let us know of our shortcomings. I will be following up with front desk about how they address our guests issues. I want to apologize for the rude comments from our staff when they were presented with the problem. I will speak with our engineering department about the soft water and the safety issue in the shower. Again, I'm sorry for the staff comments.

Sincerely,

John Cooper
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 2, 2014

I am in charge of blocking rooms for a tournament we put on in our home town. The Hilton Garden Inn is a great hotel to work with and I know first hand, stay with! You can't go wrong choosing this property.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaycee524, Manager at Hilton Garden Inn Louisville Airport, responded to this review, June 5, 2014
We appreciate the comments and we are glad we can accommodate your needs. Thank you very much.

Sincerely,

John Cooper
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peachtree City, Georgia
Level Contributor
133 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 stars Reviewed May 29, 2014 via mobile

Very friendly staff and clean/efficient room. Streamlined check in and out which is appreciated. Comfortable bed and room was convenient for conducting business. Wireless access took awhile to complete and could be more intuitive. Chose this location due to airport and customer premise. Very reliable and steady experience, which is welcome when on the road.

Stayed May 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centennial, Colorado
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 28, 2014

This is an airport hotel (just a 5 minute drive away), but we did not hear any airplanes during our entire stay. The hotel has a restaurant, but we waited 5 minutes at the front and nobody came to seat us so we walked to one of the convenient restaurants within walking distance. We did order room service one evening and the food was surprisingly good for a hotel restaurant. The staff was all so nice!!
Would stay here again!

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erie, United States
1 review
3 of 5 stars Reviewed May 28, 2014

Was traveling with 3 other business colleagues, 2 of them had to stay at a different hotel due to being oversold. Nice hotel, but not that nice. Cost is comparable to hotels that I've stayed at in NYC, LA, London, Hong Kong, etc.

  • Stayed May 2014, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eugene, Oregon
Level Contributor
78 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed May 22, 2014 via mobile

I have stayed at this hotel many times before and never had a problem. This time was different. Got up for my early flight and could not get any hot water. $220 a night and no hot water? Front desk said it happens early in the mornign before the hot water moves through the system. No worries...100% satisfaction guarantee right? Cold showers get you a rate of $169...not what I understand from 100% satistaction guarantee or you don't pay. Next time I will pick a hotel that provides hot water all the time.

Stayed May 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Louisville Airport

Address: 2735 Crittenden Dr, Louisville, KY 40209
Phone Number:
Location: United States > Kentucky > Louisville > Fairgrounds , South Side
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Family Hotel in Louisville
#7 Romantic Hotel in Louisville
#17 Business Hotel in Louisville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Louisville Airport 3*
Number of rooms: 210
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Also Known As:
Hilton Garden Inn Louisville Airport Hotel Louisville
Hilton Louisville
Louisville Hilton

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